Jobs
Call 4 Health
Nurse Manager
The Nurse Manager role is responsible for overseeing the daily operations of a medical call center. This position requires a Bachelor's Degree in Nursing and an active Registered Nurse license. The ideal candidate will have at least 5 years of triage experience, with 2 years in a leadership or managerial role, and experience in a telehealth setting is preferred. The Nurse Manager will lead a team of nurses and support staff, ensuring efficient workflow and adherence to company policies. The role involves developing and implementing operational strategies to improve service quality and patient satisfaction. The Nurse Manager will also monitor key performance indicators and ensure the team meets service level agreements. Collaboration with IT and technical teams is necessary to ensure seamless call center operations and troubleshoot issues. The Nurse Manager will be responsible for conducting staff training and professional development programs, managing staffing schedules, and conducting performance evaluations. They will also ensure adherence to clinical guidelines and best practices for patient care, and maintain compliance with HIPAA, state, and federal healthcare regulations. Responsibilities - Oversee the daily operations of the medical call center - Develop and implement operational strategies to improve service quality and patient satisfaction - Monitor key performance indicators and ensure the team meets service level agreements - Collaborate with IT and technical teams to ensure seamless call center operations and troubleshoot issues - Ensure appropriate call triage protocols are followed - Lead, mentor, and supervise a team of nurses and support staff - Conduct staff training and professional development programs - Manage staffing schedules - Conduct performance evaluations and provide constructive feedback - Foster a positive work environment that promotes teamwork, accountability, and continuous improvement - Ensure adherence to clinical guidelines and best practices for patient care - Monitor calls and interactions to assess quality, compliance, and patient satisfaction - Address patient complaints, concerns, and escalations in a timely and professional manner - Maintain compliance with HIPAA, state, and federal healthcare regulations - Act as a liaison between the call center, clients, and external stakeholders - Communicate effectively with executives, medical directors, and operational teams - Report on KPIs, overall performance, patient feedback, and operational efficiencies - Participate in company meetings, strategy sessions, and policy development initiatives Requirements & Qualifications - Bachelor's Degree in Nursing (BSN) required - Master's in Healthcare Administration (MHA) or Nursing (MSN) preferred - Active Registered Nurse (RN) license - Minimum of 5 years of triage experience with at least 2 years in a leadership/managerial role - Experience in a telehealth setting is preferred - Strong leadership and team management abilities - Excellent communication, interpersonal, and conflict resolution skills - Proficiency in call center technology, electronic medical records (EMRs), and telehealth platforms - Ability to analyze data, monitor performance metrics, and implement improvement strategies - Strong knowledge of healthcare regulations, HIPAA compliance, and best practices in patient care - Ability to sit for extended periods and engage in active listening - Occasional standing and use of hands for office equipment - Ability to hear within normal range and use a headset - Good visual acuity for reading screens and documents - Ability to work remotely in a HIPAA-compliant workspace - Ability to house company equipment and access broadband Internet Benefits - Competitive salary and performance-based incentives - Health, dental, and vision insurance - Paid time off (PTO) and holidays - Retirement plan options - Fully Remote 2. Prepare your application materials, including your resume and cover letter. 3. Click the Apply button below to submit your application.