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Jobs· FIFA

Ticketing General Public Customer Care Coordinator at FIFA (Rio de Janeiro, Brazil)

Opportunity Overview FIFA, the global governing body for football, oversees the sport's most prestigious tournaments, including the FIFA World Cup. With a mission to develop the game worldwide, FIFA operates across continents, collaborating with national associations, sponsors, and local partners to deliver events that attract billions of viewers. The upcoming World Cup in Brazil will rely on a sophisticated ticketing and customer care operation to serve millions of fans. The Ticketing General Public Customer Care Coordinator will be based in Rio de Janeiro and will play a central role in implementing and managing customer care strategies across all communication channels—contact forms, call centers, chatbots, and email. The position offers an opportunity to work within a multicultural team, apply FIFA’s ticketing regulations, and contribute to a world‑scale sporting event. Applicants can leverage Oppora’s CV Builder Studio to craft a targeted résumé and the AI Cover Letter Generator to highlight relevant ticketing and leadership experience. Living in Rio de Janeiro provides a vibrant cultural environment, a moderate cost of living compared with other major global cities, and a well‑connected public transport network. Successful candidates must have the right to work in Brazil and be prepared to relocate. Brazil’s work‑visa process is straightforward for individuals already holding the appropriate work authorization. Responsibilities - Implement and continuously improve customer care processes across contact forms, call centers, chatbot, and email platforms. - Support the Customer Care Manager in overseeing both in‑house staff and outsourced call‑center providers, ensuring service delivery meets FIFA ticketing standards. - Coordinate training programs for customer care agents and call‑center teams, aligning them with FIFA’s sales strategy and ticketing regulations. - Execute back‑office and on‑site ticketing procedures when required, adhering to escalation protocols. - Design and enforce quality‑control procedures to detect and correct deviations from operational requirements. - Manage CRM‑based case management, both automated and manual, and seek productivity enhancements for agents. - Identify emerging patterns and risks in customer interactions, propose mitigation strategies, and report on key performance indicators. - Ensure compliance with FIFA’s legal, sustainability, data‑protection, and financial policies across all customer care activities. - Lead a small quality‑assurance team, conducting regular audits of knowledge‑base documentation in multiple languages. - Maintain an organized archive of all versions of the customer care and call‑center knowledge base. Requirements & Qualifications - Minimum three years of experience leading large, multicultural teams that include both internal staff and external service providers. - At least two years of experience managing ticketing customer care for major international sports events, preferably FIFA World Cups. - Proven ability to plan, manage, and execute ticketing customer care strategies for world‑scale projects. - Direct experience with venue and on‑site ticketing operations for sport events. - Demonstrated expertise in quality assurance, escalation handling, and KPI reporting within a CRM environment. - Strong communication, problem‑solving, and team‑leading skills, with a track record of guiding multicultural teams. - Proficiency in Microsoft Office (Excel, Word, PowerPoint, Monday.com) and planning/online collaboration tools. - Hands‑on experience with CRM software for case management, covering both automatic and manual workflows. - Willingness and ability to relocate to Rio de Janeiro and work on‑site during the tournament period. - Legal right to work in Brazil. Benefits FIFA provides a competitive compensation package that reflects the seniority of the role and the complexity of the World Cup project. Employees receive health and dental coverage, a retirement plan, and access to FIFA’s global employee assistance programs. The organization also supports professional development through internal training and the opportunity to work on high‑visibility international events. How to Apply 1. Submit the required documents, including proof of right‑to‑work in Brazil and any relevant certifications. 2. Complete the online questionnaire and confirm your willingness to relocate to Rio de Janeiro. 3. Review the application for completeness and submit. Click the Apply button below to start your application.

Rolling deadline🇧🇷 Brazil
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Jobs· FIFA

Digital Product Manager at FIFA

Opportunity Overview FIFA, the global governing body for football with a presence in more than 200 nations, is renowned for organizing the FIFA World Cup and driving the sport’s development worldwide. The organization’s Commercial & Marketing department seeks a Digital Product Manager to shape FIFA’s consumer‑facing digital proposition across Brazil and South America. Based in Rio de Janeiro, the role will involve close collaboration with product teams in Europe, senior commercial leaders, and local market experts. Applicants should be prepared for a competitive cost‑of‑living environment in Rio, where housing, transportation, and meals are moderate compared to many European capitals. FIFA provides a work visa for candidates with the right to work in Brazil and supports relocation logistics, especially for the tournament period in 2027. Leveraging Oppora’s CV Builder Studio and AI Cover Letter Generator can help applicants highlight relevant digital product experience and multilingual communication skills. Responsibilities - Define and iterate FIFA’s digital fan experiences, ensuring they reflect local consumption habits and cultural nuances in Brazil and the broader South American market. - Lead end‑to‑end product cycles: from UX/UI design and roadmap creation to testing, release management, and post‑launch performance monitoring. - Partner with Commercial and Marketing teams to design scalable digital activations that generate measurable value for fans and commercial partners. - Serve as the Brazil liaison for FIFA’s tournament‑time digital operations, overseeing high‑traffic match moments, live content publishing, rapid issue resolution, and cross‑functional coordination during competition periods. - Track key performance indicators using behavioural insights and user research, adjusting product priorities to meet tournament goals. - Champion AI‑driven personalization and discovery solutions, proposing innovative features that enhance fan engagement. - Communicate progress and risks to senior management and participate in cross‑functional steering groups to balance tournament milestones with product scope. - Travel periodically to FIFA’s Zurich headquarters and other venues, especially during the Women’s World Cup in 2027, and relocate temporarily as required. Requirements & Qualifications - Bachelor’s degree in Computer Science, Business Management, or a related discipline. - Proven product management experience covering the full digital product lifecycle, preferably in direct‑to‑consumer environments such as sports, media, or entertainment. - Strong familiarity with Agile methodologies; certifications such as PRINCE2 are a plus. - Demonstrated ability to lead complex, multi‑regional projects and work autonomously amid ambiguity. - Excellent written and verbal communication skills in Portuguese and English; additional fluency in Spanish or another FIFA official language is advantageous. - Proficiency with industry‑standard tools such as Figma, Asana, and Confluence. - Solid understanding of digital direct‑to‑consumer ecosystems, including mobile and video platforms, and a passion for AI‑enabled innovation. - Right to work in Brazil and willingness to relocate to Rio de Janeiro for the contract duration. - Ability to travel internationally and adapt to varying time zones and cultural contexts. Benefits - Fixed‑term full‑time contract with a competitive salary aligned with FIFA’s compensation framework for senior product roles. - Access to FIFA’s global network of sport‑industry experts, mentorship programs, and internal training resources. - Health and wellness benefits consistent with FIFA’s employee policies, including medical coverage and employee assistance services. - Opportunity to influence the digital experience of millions of football fans during high‑visibility tournaments. - Relocation assistance for moving to Rio de Janeiro and support for temporary assignments in Zurich or tournament venues. - Exposure to cutting‑edge AI and data‑driven product development practices within a world‑class sporting organization. How to Apply 1. Visit FIFA’s official careers portal and locate the Digital Product Manager posting. 2. Complete the online application form, uploading an up‑to‑date résumé and a cover letter tailored to the role. 3. Attach supporting documents such as degree certificates, relevant project portfolios, and any professional certifications (e.g., PRINCE2, Agile). 4. Submit the application through the portal and confirm receipt via the automated confirmation email. 5. Await further instructions from FIFA’s recruitment team for potential assessments or interviews. Click the Apply button below to start your application.

Rolling deadline🇧🇷 Brazil · Paid · Undergraduate
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Jobs· World Food

IT Solutions Assistant at World Food Programme

Opportunity Overview The World Food Programme (WFP) is the United Nations’ leading humanitarian agency, delivering food assistance to more than 115 million people in over 120 countries each year. Founded in 1961, WFP has evolved into a global logistics and technology network that supports emergency relief, school‑meal programmes, and cash‑based assistance. In 2020 the agency was awarded the Nobel Peace Prize for its work in preventing the weaponisation of food. The IT Solutions Assistant role is remote‑first, allowing qualified candidates to contribute to WFP’s digital transformation while staying connected to the headquarters in Italy and the regional office in Lebanon. Applicants are encouraged to use Oppora’s Studio tools during preparation: the CV Builder Studio formats a UN‑style résumé, the AI Cover Letter Generator crafts a concise motivation letter, and the Recommendation Letter Studio helps gather endorsement letters from former supervisors. Responsibilities - Support the full lifecycle of web‑based applications and digital tools used by WFP staff and partners, from development through testing, implementation, and ongoing maintenance. - Perform front‑end coding or configuration tasks using React, HTML, CSS, and JavaScript under senior guidance, ensuring code quality and adherence to UI standards. - Assist with back‑end development in PHP/Laravel or comparable frameworks, including writing unit and functional tests. - Respond to basic user queries, troubleshoot routine issues, and document fixes or work‑arounds for future reference. - Participate in application installation, configuration, deployment, and release activities following approved change‑management plans. - Gather and document user requirements to aid senior colleagues in solution design and prioritisation. - Follow IT security, data‑protection, backup, and business‑continuity procedures; report any exceptions promptly. - Monitor cloud‑hosted services (e.g., AWS EC2, S3) on a routine basis and assist with pilot roll‑outs of new functionalities. - Contribute to related duties as needed to ensure reliable digital services across the organisation. Requirements & Qualifications - Completion of secondary school education; a university degree in Computer Science, Software Engineering, Information Technology, or a related field is advantageous. - Minimum of four years of progressive experience in software development, with a proven ability to support, test, or implement web‑based applications. - Practical knowledge of front‑end technologies (React, HTML, CSS, JavaScript) and back‑end frameworks such as PHP/Laravel. - Experience with API integrations, version‑control systems (Git), and basic relational database queries (SQL). - Familiarity with cloud platforms, particularly Amazon Web Services (AWS), is a plus. - Strong communication skills in English and Arabic; proficiency in French is an added advantage. - Demonstrated problem‑solving, teamwork, and user‑support capabilities, with an ability to work independently in a remote environment. Benefits - Competitive salary and benefits package as outlined in the vacancy’s Terms and Conditions. - Remote‑work flexibility, enabling you to operate from any location with reliable internet connectivity. - Access to WFP’s extensive learning ecosystem, including training, accreditation, coaching, mentorship, and internal mobility opportunities. - Inclusion in a multicultural, gender‑balanced workforce that values diversity, equity, and inclusion. - Direct contribution to humanitarian missions that affect millions of lives, offering both professional growth and personal fulfillment. How to Apply 1. Log in to WFP’s online recruiting system and ensure your Workday profile is complete, including employment history, academic qualifications, language skills, and UN grade (if applicable). 2. Upload a tailored CV generated with Oppora’s CV Builder Studio and a cover letter created via the AI Cover Letter Generator. 3. Attach any required supporting documents such as proof of education, language certificates, and reference letters. 4. Review all entered information for accuracy, then submit your application through the system. 5. Await a confirmation email and follow any further instructions provided by the recruitment team.

Rolling deadline🇱🇧 Lebanon · Paid · High School
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Jobs· Impactpool Employer

Vaccine Management Consultant at WHO in Ukraine

Vaccine Management Consultant at WHO in Ukraine Opportunity Overview The World Health Organization is seeking a Vaccine Management Consultant to support its immunization programs across Ukraine. This role places you at the center of one of the most complex public health operations in Europe today, working to ensure that vaccines reach the people who need them despite the ongoing challenges of war, displacement, and damaged infrastructure. Ukraine's immunization system has faced severe strain since 2022. Cold chain equipment, the refrigerated supply network that keeps vaccines viable, has been disrupted by power outages and attacks on civilian infrastructure. Health facilities in frontline regions have been damaged or destroyed. Millions of Ukrainians have been internally displaced, making routine childhood vaccination coverage harder to track and maintain. The WHO has been a lead coordinator in the international response, working alongside Ukraine's Ministry of Health and partners to rebuild and sustain immunization services. The consultant will work within this environment, likely based in Kyiv or another major Ukrainian city, with travel to regions where immunization campaigns are being implemented. Ukraine's public health workforce is highly professional and accustomed to operating under extraordinary conditions. The working language in WHO's Ukraine office is English, though knowledge of Ukrainian or Russian is a significant advantage for field coordination. Living costs in Kyiv remain modest compared to Western European capitals, though the security situation requires flexibility and adherence to UN security protocols. The World Health Organization is the United Nations' specialized agency for public health, headquartered in Geneva, with a presence in over 150 countries. Its Ukraine mission is one of its largest emergency operations, coordinating disease surveillance, health system support, and vaccination campaigns in partnership with the Ministry of Health, UNICEF, and other agencies. Benefits - International consultant contract with WHO's Ukraine country office - Competitive daily or monthly fee rate based on UN consultancy scales - Assignment in a high-priority public health emergency response - Professional experience within the UN system's largest health agency - Opportunity to work directly with Ukraine's Ministry of Health and international partners Eligibility - Advanced university degree in public health, pharmacy, medicine, nursing, or a related field - Specialized training or certification in vaccine management, cold chain logistics, or immunization program management - Minimum of five years of professional experience in immunization programs or vaccine supply chain management - Previous experience working in emergency or conflict settings is strongly preferred - Experience with WHO or other UN agencies is an advantage - Fluency in English is required - Working knowledge of Ukrainian or Russian is highly desirable - Ability to travel to regions across Ukraine, including areas near the front line, with appropriate security clearance Responsibilities - Assess the current state of vaccine cold chain equipment and storage capacity across Ukrainian health facilities - Support the development and implementation of national vaccine management plans in coordination with the Ministry of Health - Train local health workers on proper vaccine handling, temperature monitoring, and stock management - Monitor vaccine wastage rates and recommend corrective actions to improve efficiency - Coordinate with logistics partners to ensure timely delivery of vaccines to health facilities in all regions - Support the introduction of new vaccines into Ukraine's national immunization schedule - Prepare technical reports and briefings for WHO leadership and donor partners - Advise on procurement planning and forecasting of vaccine supply needs - Conduct field visits to health facilities to verify cold chain integrity and immunization service quality - Support outbreak response campaigns, including supplementary immunization activities for measles, polio, and other vaccine-preventable diseases How to Apply 1. Prepare your CV and a cover letter outlining your experience in vaccine management and emergency public health settings. 2. Submit your application through the WHO careers portal, referencing the specific consultant vacancy for Ukraine. 3. Click the Apply button below to submit your application.

Closes Oct 31🇺🇦 Ukraine · Paid
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Jobs· Impactpool Employer

GTM - Go-to-MarketHydryxRemote | AmsterdamSenior - Senior level

Opportunity Overview Hydryx is hiring a Senior Go-to-Market (GTM) professional to work remotely from Amsterdam. This role sits at the intersection of strategy, sales, and product, and the person in it will be responsible for figuring out how Hydryx's technology reaches the right customers and grows into new markets. It is a senior-level position, which means the company expects someone who has already led GTM efforts before and can operate with a high degree of independence. Hydryx is a technology company focused on water-related data and analytics. The company builds digital tools that help organizations monitor, manage, and make decisions about water resources. This is a field with growing urgency, as climate change, urbanization, and industrial demand put increasing pressure on water supplies around the world. Hydryx operates in the Netherlands, a country with a long history of water management expertise, and its platform is designed to serve both public and private sector clients who need reliable, real-time information about water systems. Amsterdam is a strong base for this kind of work. The city is a major European hub for tech and innovation, with a dense network of startups, scale-ups, and established companies. The cost of living is high, particularly for housing, but salaries in the tech sector tend to reflect that. The Netherlands has a well-regarded work culture that values direct communication, efficiency, and a healthy work-life balance. English is widely spoken in Dutch tech companies, so an international candidate can work comfortably without speaking Dutch, though learning some Dutch helps with day-to-day life. For non-EU applicants, the company would typically need to sponsor a work visa, which is common for senior tech roles in the country. The day-to-day work involves a mix of strategy and execution. You would be looking at how the product is positioned, who the target buyers are, and what messaging actually lands with them. You would work closely with sales, marketing, and product teams to make sure everyone is aligned on the same goals. The role is remote, but based in Amsterdam, which means you would likely be expected to attend in-person meetings or events periodically, even if most of your work happens from home. Benefits - Remote work flexibility, with the role based in Amsterdam - Senior-level compensation package, typical for a GTM leadership position in the Dutch tech sector - Opportunity to work on water technology, a sector with strong growth potential - Access to Amsterdam's tech and innovation ecosystem - Standard Dutch employment benefits, including health insurance and paid leave Eligibility - Senior-level professional with significant experience in go-to-market strategy - Proven track record of launching products or services into new markets - Experience working with sales, marketing, and product teams - Strong understanding of B2B technology sales cycles - Ability to work independently in a remote setting - Based in Amsterdam or willing to relocate - Fluent English, both written and spoken Required Documents - Resume or CV - Portfolio or case studies of past GTM campaigns, if available How to Apply 1. Prepare your resume and any supporting materials that show your GTM experience. 2. Review the role requirements and make sure your background aligns with the senior-level expectations. 3. Click the Apply button below to submit your application.

Rolling deadline🇳🇱 Netherlands · Paid · Remote
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Jobs· World Health Organization (WHO)

Report Writer, UNV, Remote Based

Opportunity Overview WHO's Regional Office for Africa (AFRO) is looking for a Report Writer to join its Emergency Preparedness and Response (EPR) Cluster as a UN Volunteer. The assignment is remote and runs for four weeks. The core task is to turn data from multiple technical teams into the Cluster's annual report, a document that summarizes achievements, challenges, and impact across the African Region. The EPR Cluster helps Member States prevent, detect, and respond to health emergencies. Its annual report is a key accountability tool, used by the Regional Emergency Director, partners, and communities. The UN Volunteer will work directly with the Regional Emergency Director, technical teams, and Program Area Managers to collect inputs, structure complex information, and produce a clear narrative that meets WHO reporting standards. The final report will support decision-making, partner engagement, and future strategic planning. The World Health Organization is the United Nations agency for public health, coordinating international responses to disease outbreaks and health crises. Its Africa office covers 47 Member States and has been central to responses for Ebola, COVID-19, cholera, and other emergencies across the continent. This volunteer role sits inside that operational structure, not in a research or academic setting. The work is fully remote, so you can be based anywhere with a reliable internet connection. The timeline is tight: a methodological note and outline in week one, a draft in week two, a revised draft in week three, and a final report in week four. You will need to work efficiently and communicate clearly with multiple stakeholders across different time zones. Benefits - Remote work arrangement, no relocation required - Experience working with a major UN agency's emergency response operations - Direct collaboration with the Regional Emergency Director and senior technical staff - Opportunity to produce a high-visibility publication used for decision-making and partner engagement Eligibility - Degree in public health, communication, or a related field - At least 5 years of experience in report drafting, data analysis, or business intelligence - Strong writing and analytical skills - Basic skills in data presentation and document formatting - Good knowledge of English and French, both required - Knowledge of Portuguese is desirable but not required Required Documents - CV or resume detailing relevant experience - Cover letter explaining your fit for the assignment - Samples of previous reports or writing work, if available How to Apply 1. Prepare your CV and any supporting documents that show your report writing and data analysis experience. 2. Review the assignment requirements and confirm you meet the language and experience criteria. 3. Click the Apply button below to submit your application.

Rolling deadlineRemote
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Oppora
Jobs· World Health Organization (WHO)

Program Officer at World Health Organization

Opportunity Overview The World Health Organization (WHO) is seeking a Program Officer for Research and Medical Countermeasures to support the implementation of regional activities related to research preparedness, vaccines, therapeutics, diagnostics, and other medical countermeasures within the WHO Health Emergencies Programme. The position will have a primary focus on supporting the regional response to the ongoing Bundibugyo virus disease (BVD) outbreak and advancing preparedness for future BVD outbreaks. The incumbent will work closely with WHO Headquarters, WHO Country Offices, Member States, research institutions, Africa CDC, donors, and implementing partners to coordinate regional activities, monitor progress, facilitate technical collaboration, and ensure timely implementation of priority actions. The WHO is a specialized agency of the United Nations responsible for international public health. It is headquartered in Geneva, Switzerland, and has six regional offices, including the African Regional Office (AFRO) which covers 47 countries in sub-Saharan Africa. The WHO has a long history of working to improve global health, and its Health Emergencies Programme is a key part of this effort. The programme works to strengthen preparedness and response capacities across the African Region by supporting research coordination, evidence generation, vaccine preparedness, knowledge management, and partner engagement. The working environment in the African Region is challenging, with many countries facing significant health system constraints, limited resources, and fragile infrastructure. However, the region is also home to a diverse range of cultures, languages, and landscapes, and offers a unique opportunity to work in a dynamic and rapidly changing environment. The cost of living in many African countries is relatively low, and the region offers a rich cultural heritage and a warm welcome to international visitors. However, the region is also prone to outbreaks of infectious diseases, and the WHO plays a critical role in supporting countries to prepare for and respond to these outbreaks. Benefits - Tax-free salary - Dependents' allowance - Education grant for children - Home leave - Annual leave - Sick leave - Health insurance - Pension plan Eligibility - Open to citizens of WHO Member States - Bachelor's degree in Biological Sciences, Public Health, Medicine, Health Sciences, Epidemiology, or a related field - Minimum of two years of progressively responsible professional experience in public health, epidemiology, infectious disease surveillance, outbreak response, vaccine programmes, clinical research, health emergencies, or related fields - Excellent knowledge of English (written and spoken) - Experience working in humanitarian, emergency, fragile, conflict-affected, or resource-constrained settings - Previous field experience supporting outbreak investigations, emergency response operations, or public health activities in challenging operational environments Required Documents - Completed online application form - Curriculum vitae - Cover letter - Copies of academic certificates and transcripts - Proof of language proficiency How to Apply 1. Review the job description and requirements to ensure you meet the minimum qualifications. 2. Prepare your application documents, including your curriculum vitae, cover letter, and copies of academic certificates and transcripts. 3. Submit your application through the WHO online recruitment system. 4. Click the Apply button below to submit your application.

Rolling deadline
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Jobs· Institut D'Investigacio Biomedica De Bellvitge (Idibell)

Auxiliary Support at IDIBELL's Animal Facility in Barcelona

Opportunity Overview IDIBELL's Animal Facility in Barcelona is hiring an Auxiliary Support staff member for its fish facility on a temporary contract. The position involves supporting researchers who use zebrafish in their scientific projects. The facility spans roughly 800 m² and is split into two units, one for rodents and one for aquatic animals. The Institut d'Investigació Biomèdica de Bellvitge (IDIBELL) is a biomedical research institute based in the Barcelona metropolitan area. It hosts around 40 research groups and over 600 researchers working on cancer, neuroscience, infectious diseases, and translational medicine. The Animal Facility is a core service that provides housing, husbandry, and technical support for laboratory animals used across these research programs. Barcelona offers a Mediterranean climate with mild winters and warm summers. The city is a major European hub for biomedical research, with several hospitals and research centers clustered in the Bellvitge area. Living costs are moderate compared to other Western European cities, and the region has strong public transport connections. International staff typically find a welcoming environment, though Spanish language skills help with daily life outside the lab. This is a support role, not a research position. The work centers on the daily care and maintenance of zebrafish colonies, including water quality monitoring, feeding, and cleaning systems. It suits someone comfortable with routine technical tasks and interested in working within a professional animal research facility. Responsibilities - Provide daily care for zebrafish colonies, including feeding and health monitoring - Maintain water quality parameters in fish tanks and recirculating systems - Clean tanks, nets, and other equipment according to facility protocols - Monitor and record environmental conditions such as temperature, pH, and conductivity - Assist researchers with fish husbandry procedures and experimental setup - Report any signs of disease or abnormal behavior to the facility supervisor - Maintain accurate records of fish stocks, breeding, and facility maintenance - Follow animal welfare regulations and standard operating procedures Requirements & Qualifications - Previous experience working with zebrafish or other aquatic laboratory animals is valued - Familiarity with aquarium systems and water quality management is an advantage - Ability to follow strict protocols and maintain detailed records - Comfortable handling small animals and performing repetitive tasks with care - Good communication skills for coordinating with researchers and facility staff - Basic computer skills for data entry and record keeping - Ability to work independently and as part of a small team - Willingness to work in a laboratory environment with controlled conditions Benefits - Temporary contract with a competitive salary according to IDIBELL pay scales - Opportunity to work in a leading biomedical research institute in Spain - Access to ongoing training in animal husbandry and welfare practices - Located in the Barcelona metropolitan area with excellent public transport links How to Apply 1. Prepare your CV and a brief cover letter highlighting any relevant animal care experience. 2. Submit your application through the IDIBELL recruitment portal. 3. Click the Apply button below to submit your application.

Rolling deadline🇪🇸 Spain
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Jobs· Sailor Health

Patient Intake Specialist Mental Health

Opportunity Overview Sailor Health is hiring a Patient Intake Specialist focused on mental health care for older adults. The company is working to change how mental health services reach seniors, a group that often gets overlooked in standard healthcare systems. This role sits at the front door of that mission, handling the first contact patients have with the organization. Sailor Health is a healthcare company built around the idea that older adults need mental health support designed for their specific needs, not just a repackaged version of general care. The company focuses on making access simple and dignified for seniors, many of whom face mobility issues, cognitive decline, or a lifetime of stigma around mental health treatment. Working here means being part of a smaller, mission-driven team rather than a massive hospital system. The role is based in the United States, where the healthcare system is a patchwork of insurance providers, Medicare rules, and state-level regulations. Patient intake work in this environment requires constant attention to detail, since a single mistake in insurance verification or patient documentation can delay care for weeks. The work culture in U.S. healthcare settings tends to be fast-paced, with a heavy emphasis on compliance and accurate record-keeping. For someone who likes structure and clear procedures, this is a stable environment to build a career in healthcare administration. This is a good fit for someone who is organized, patient, and comfortable talking to people who may be anxious or confused about their care options. You will not be providing therapy or medical advice. Instead, you are the person who makes sure every patient gets into the system smoothly and knows what happens next. Benefits - Health insurance coverage through the employer - Paid time off and sick leave - Opportunity to work in a growing healthcare startup focused on senior mental health - Training on mental health intake procedures and insurance verification - Potential for career growth into care coordination or patient advocacy roles Eligibility - High school diploma or equivalent required - Previous experience in healthcare intake, medical reception, or patient services preferred - Strong computer skills, including experience with electronic health records systems - Excellent verbal and written communication skills in English - Ability to handle sensitive information with confidentiality and empathy - Comfort working with older adults and their families - Basic understanding of medical insurance terminology, including Medicare and Medicaid - Must be legally authorized to work in the United States Required Documents - Resume or CV - Proof of relevant work experience, such as letters of reference or employment history - Valid identification and work authorization documents How to Apply 1. Prepare your resume and any supporting documents that show your experience in healthcare or patient services. 2. Review your application for accuracy, especially your contact information and work history. 3. Click the Apply button below to submit your application.

Rolling deadline
FIFA — Ticketing, Hospitality & Stadium Revenue logo
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Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Digital Communications Coordinator

I need to flag something important before rewriting: the source text is clearly a job posting for a Ticketing Digital Communications Coordinator with FIFA, based in Brazil. However, the user message states the opportunity type is "Scholarship." These conflict. The content itself (employment type, department, responsibilities, requirements) is unmistakably a job, not a scholarship. I will follow the content of the source and treat this as a Job, using the Job section headers, because the actual listing facts take precedence over the mislabeled type. I will not comment on the discrepancy in the output, per the rules, but I will structure it correctly as a job. Here is the rewritten output: Opportunity Overview FIFA is hiring a Ticketing Digital Communications Coordinator to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Rio de Janeiro, Brazil. The person in this role will own the creation, review, and delivery of every piece of customer-facing ticketing content, from chatbot scripts and FAQ portals to transactional emails and call centre scripts. It is a content-heavy coordination role that sits at the intersection of marketing, customer service, and event operations. The day-to-day work involves drafting and reviewing sales collateral, coordinating translations into multiple languages, maintaining a ticketing glossary, and monitoring all customer communications for accuracy and consistency throughout the ticketing journey. The coordinator will also support the use of a CRM system and a Marketing Automation Tool to send mass communications, build audiences, run workflows, and report on results. Liaising with the Customer Care team to measure how effective the collateral actually is will be a regular part of the job. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally and works with 211 member associations. This role is tied to FIFA's event operations in Brazil, which means the work is deadline-driven and tied to the rhythm of large-scale tournament preparation. The successful candidate will need to relocate to Rio de Janeiro and already hold the right to work in Brazil. Rio de Janeiro offers a vibrant working environment, though the role itself is demanding and tied to strict operational deadlines. Brazil's cost of living varies significantly by neighborhood, with Rio being one of the more expensive cities in the country. The climate is tropical, with hot summers and frequent rain from December to March. For international applicants, the right-to-work requirement is firm, so securing a Brazilian work visa before applying is essential. Responsibilities - Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements - Draft and review sales collateral and customer communications, including content for online ticketing portals, mobile apps, FIFA.com pages, the FAQs portal, Standard Responses, chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails, and customer communications - Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness - Maintain the ticketing glossary and its translations, ensuring correct and consistent implementation across all content - Regularly liaise with the Customer Care team to review the effectiveness of sales collateral and customer communications - Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals - Monitor and continuously update all sales collateral and customer communications to ensure accuracy, relevance, and consistency throughout the ticketing customer journey - Support the team in timely and effective content management of online ticketing portals and mobile ticketing apps, including executing applicable user acceptance tests - Ensure all sales collateral and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements - Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending audiences, workflows, emails, communications, and reporting on results - Ensure efficient administration and archiving of all versions of sales collateral and customer communications in all languages - Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations Requirements & Qualifications - Minimum three years of experience creating and coordinating content for ticketing processes or solutions for events, ideally in the sports industry - Experience using content management and Marketing Automation Tools within large-scale projects, ideally in ticketing or sports events - Strong communication and organizational skills - Experience coordinating projects related to content creation or translations, with strong attention to detail, accuracy, and consistency - Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have - Communication and problem-solving skills - Translation experience, translating digital content and documents from English to Portuguese and vice versa, would be an advantage - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials, highlighting your ticketing content experience and any translation work between English and Portuguese. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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Oppora
Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Group Sales Coordinator

Opportunity Overview FIFA is hiring a Ticketing Group Sales Coordinator to support its customer care operations for a major international sports event, based in Rio de Janeiro, Brazil. This is a fixed-term, full-time role within the Ticketing, Hospitality & Stadium Revenue department. The position focuses on managing Group Sales customer relationships, monitoring ticket inventory, and ensuring all ticketing processes comply with FIFA's policies, regulations, and GDPR requirements. The coordinator will act as a bridge between Group Sales customers and FIFA's internal teams. Day-to-day work involves handling customer enquiries, running quality assurance checks, analyzing KPIs, and reporting on the effectiveness of customer care. You will also support onsite operations during the event, which means being ready to work in a fast-paced stadium environment when needed. The role requires someone comfortable with both back-office tasks and face-to-face customer interactions. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. With 211 member associations, FIFA operates globally and is known for its large-scale event management, commercial partnerships, and development programs. Working at FIFA means being part of a highly structured organization where compliance, data protection, and operational precision are taken seriously. This role sits within the commercial side of event delivery, focusing on the fan and corporate customer experience. Rio de Janeiro offers a vibrant working environment, but it comes with practical considerations. The cost of living in Rio is moderate compared to other global cities, though rent in central areas like Copacabana or Ipanema can be pricey. The city has a tropical climate with warm temperatures year-round and a rainy season from December to March. The role requires the ability to relocate to Rio and the right to work in Brazil, so visa sponsorship is not guaranteed. Expect a dynamic, deadline-driven work culture, especially in the months leading up to the event. Responsibilities - Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies, and regulations - Perform customer care ticketing processes, both back office and onsite, whenever required - Maintain relationships with Group Sales customers, resolving issues and enquiries - Monitor ticket inventory, order status, and deadlines for Group Sales bookings - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Group Sales customers and stakeholders, both in person and online - Follow established communication and escalation processes and support their consistent implementation across stakeholders - Implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials, in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience in the planning and delivery of a similar project for a major international sports event - Experience in customer care delivery for Group Sales, corporate customers, and/or business stakeholders - Experience working within small, cross-functional teams with exposure to day-to-day task coordination - Delivery of user acceptance tests - Ticketing experience - Venue and onsite operations experience for major sports events - Customer service experience - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organisation - Time management and prioritisation - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil Benefits - Fixed-term full-time contract with FIFA - Opportunity to work on a major international sports event - Experience in a global, multi-cultural organization - Exposure to high-profile stakeholders and corporate customers How to Apply 1. Review the requirements and ensure you meet the eligibility criteria, including the right to work in Brazil and ability to relocate to Rio de Janeiro. 2. Prepare your application materials, highlighting your experience in customer care, ticketing, and major sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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Event Experiences Coordinator

Event Experiences Coordinator FIFA is hiring an Event Experiences Coordinator for a fixed-term, full-time role based in Rio de Janeiro, Brazil, supporting the FIFA Fan Festival and FIFA Trophy Tour for the FIFA Women's World Cup 2027. This is a project coordination and administration position within the Commercial & Marketing department, working directly on the experiential marketing workstreams tied to the tournament. The role requires relocation to Rio de Janeiro and the right to work in Brazil. The position sits at the operational center of two major public-facing FIFA programs. The FIFA Fan Festival brings supporters together in host cities with live screenings, entertainment, and football-themed activations, while the FIFA Trophy Tour takes the actual World Cup trophy on a global journey ahead of the tournament. The coordinator will keep these projects moving by managing documents, tracking deadlines, coordinating meetings, and following up with stakeholders across multiple time zones. FIFA is the international governing body of association football, overseeing 211 member associations and organizing major tournaments including the Men's and Women's World Cups. The organization is headquartered in Zurich, Switzerland, and the coordinator will work closely with the Zurich-based team while being embedded locally in Brazil. The Women's World Cup 2027 will be hosted across Brazil, marking the first time the tournament takes place in South America. Rio de Janeiro offers a vibrant working environment with a strong football culture that will be central to the World Cup buildup. The city is known for its warm climate year-round, with temperatures typically ranging from 20°C to 30°C. The role involves working in a fast-paced, deadline-driven environment where priorities shift frequently. Fluency in both English and Portuguese is required, reflecting the bilingual nature of the work between FIFA's global headquarters and local Brazilian operations. Responsibilities - Provide day-to-day coordination and administrative support across FIFA Fan Festival and FIFA Trophy Tour FWWC2027 workstreams - Maintain all SharePoint folders, project documents, and records, ensuring files are correctly saved, updated, organized, and easy to access - Support project planning by updating timelines, milestone trackers, deliverables lists, approval logs, action trackers, and status documents - Monitor deadlines, deliverables, risks, and dependencies, escalating delays or blockers when required - Coordinate meeting calendars, schedule meetings, send invitations, prepare agendas, and ensure the right stakeholders are included - Attend key meetings, take clear meeting notes, capture decisions, and circulate summaries with actions, owners, and deadlines - Follow up with internal teams, Host Cities, agencies, suppliers, and stakeholders to ensure agreed actions are completed on time - Maintain action trackers and ensure progress is visible to both the Zurich-based team and the local team - Support weekly reporting by gathering updates, consolidating inputs, and preparing clear status summaries - Assist with reports, presentations, project updates, and post-event documentation for FIFA27, Host Cities, and relevant stakeholders - Support budget tracking by maintaining budget files, spend trackers, PO updates, and invoice logs - Assist with procurement administration, supplier onboarding, purchase orders, invoices, and approvals Requirements & Qualifications - Strong experience in project coordination, event administration, marketing operations, client account coordination, or a similar role - Experience supporting projects within an event, marketing, communications, or operations environment - Strong organizational skills with the ability to manage multiple tasks, trackers, deadlines, and stakeholders simultaneously - Excellent attention to detail and ability to maintain accurate documentation, reports, meeting notes, and project records - Experience taking meeting minutes, preparing action lists, and following up with teams, agencies, suppliers, or stakeholders - Good understanding of project planning tools, including timelines, action trackers, status reports, and reporting templates - Comfortable supporting budget tracking, procurement administration, invoice logs, and related financial documentation - Proficient in Office 365, including Outlook, Word, Excel, and PowerPoint - Excellent knowledge of MS Teams, SharePoint/OneDrive, and Monday.com or similar tools - Experience working in a multi-national, multi-cultural, and multi-stakeholder environment is desirable - Flexible, adaptable, proactive, detail-oriented, and comfortable working in a fast-paced environment with fixed deadlines and changing priorities - Team player with a positive attitude, strong follow-up skills, and willingness to go the extra mile - Right to work in Brazil - Fluent in English (spoken and written) - Fluent in Portuguese (spoken and written) - Ability to relocate to Rio de Janeiro How to Apply 1. Prepare your CV and any relevant supporting documents that demonstrate your project coordination and event administration experience. 2. Review the requirements carefully to confirm you meet the language, location, and work authorization criteria. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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