Jobs
Granite Bank
Mortgage Loan Processor
Granite Bank is hiring a Mortgage Loan Processor to work remotely. The bank is a locally owned community bank in Minnesota, and the role reports to the Processing Manager. The pay range for this position is $24.00 to $28.00 per hour. Granite Bank's core values include accessibility, agility, transparency, family feel, and empowerment. The Mortgage Loan Processor will be responsible for managing and processing loan applications from initiation to closing. This includes verifying applicant information, ensuring compliance with regulatory requirements, and facilitating communication between borrowers, loan officers, and underwriters. The role requires strong attention to detail, accuracy, and communication skills. Granite Bank is an Equal Opportunity Employer, and the company is growing its team to help people achieve their financial and homeownership goals. Responsibilities - Support complex administrative, customer support, and operational processes on home loan applications - Own communication with customers and third parties to obtain missing information and documentation - Deliver an outstanding customer service experience through regularly updating customers - Perform transaction review of home loan applications - Review documentation and obtain missing information - Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met - Ensure work performed is consistent with published policies and procedures - Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics - Act as an escalation point for Loan Officers to resolve issues and provide guidance and training - Collaborate and consult with peers, partners, and managers to resolve issues and achieve goals Requirements & Qualifications - 5+ years of Loan Processing experience in a mortgage setting - Experience with proactive problem solving and resolving customer complaints - Experience independently driving workload and meeting set expectations - Exposure to Encompass system - Ability to gather, organize, and interpret data - Ability to navigate multiple computer screens while working on the phone - Demonstrated comfort and success in voice-to-voice customer service - Strong attention to detail and accuracy skills - Good verbal, written, and interpersonal communication skills Benefits - Pay range: $24.00 - $28.00 per hour 2. Prepare your application, including your resume and any required documentation. 3. Click the Apply button below to submit your application.