Jobs
Nymbus
Enterprise IT Support Specialist
The Enterprise IT Support Specialist role is a position that provides technical support for employees across various platforms. This role is responsible for identifying, troubleshooting, and resolving IT-related issues, as well as managing onboarding, offboarding, and account provisioning. The ideal candidate will have experience supporting macOS and Windows environments, as well as experience with identity and access management, Single Sign-On, and Mobile Device Management. The role involves collaborating with other IT teams to resolve technical issues and improve Enterprise IT operations. The work is 100% remote, offering flexibility in terms of location. The company is looking for someone with strong troubleshooting, communication, and customer service skills, who is also a self-starter with a continuous improvement mindset. Responsibilities - Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools - Identify, troubleshoot, and resolve IT-related issues - Manage onboarding, offboarding, account provisioning, and access changes - Administer identity and access management, including SSO, MFA, user accounts, and permissions - Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms - Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform - Maintain IT assets, software licensing, and operational documentation - Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations Requirements & Qualifications - 3+ years of experience in IT Support, Enterprise IT, or Systems Administration - Experience supporting macOS and Windows environments - Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM) - Experience with cloud-based SaaS applications and ITSM platforms - Strong troubleshooting, communication, organization, and customer service skills - Self-starter with strong ownership, curiosity, and a continuous improvement mindset - Experience with JumpCloud, Google Workspace, Jamf, or similar platforms - Experience with Jira Service Management - Familiarity with PowerShell, Bash, Python, or other automation tools Benefits - Hourly pay: $38.00 - Annual Cash Bonus and Equity Options commensurate with the role level and experience - 100% Remote - 401(k) plan - Insurance - Health, Dental and Vision - Paid Time Off 2. Prepare your resume and any other required documents. 3. Click the Apply button below to submit your application.