Jobs
TruBlue of The Woodlands
Office Admin
TruBlue of Delmarva is hiring a Customer Care & Administrative Coordinator to work remotely. This role is vital in ensuring every customer receives exceptional service from their first phone call through project completion. The company is looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in staying organized. As a self-starter with excellent communication skills and a passion for providing outstanding customer service, the ideal candidate will be a strong fit for this position. TruBlue of Delmarva is a locally owned, veteran-owned home services company providing handyman, painting, remodeling, and home maintenance services throughout the Delmarva Peninsula. The company values integrity, teamwork, and exceptional customer service, and is committed to delivering exceptional craftsmanship, outstanding customer service, and honest communication on every project. The successful candidate will be part of a supportive team environment where initiative, professionalism, and customer satisfaction are recognized and rewarded. The role involves a range of responsibilities, including customer service, sales and office support, marketing support, and general administration. The ideal candidate will have excellent verbal and written communication skills, strong organizational and time management abilities, and be comfortable multitasking in a fast-paced environment. Responsibilities - Answer incoming phone calls and respond to customer inquiries professionally and promptly - Respond quickly to web leads from Google, Thumbtack, and other marketing sources - Schedule estimates and service appointments using Housecall Pro - Confirm upcoming appointments and communicate schedule changes with customers - Conduct customer satisfaction follow-up calls after completed projects - Request Google reviews and maintain positive customer relationships - Follow up on outstanding estimates and assist in converting leads into booked jobs - Maintain accurate customer records and job notes within Housecall Pro - Assist with invoicing, collecting deposits, and tracking customer communications - Coordinate calendars for the owner and project managers - Support daily office operations and administrative tasks - Coordinate social media content and before-and-after project photos - Assist with email marketing campaigns and customer newsletters - Help maintain our online reputation by monitoring reviews and customer feedback - Organize digital files and maintain accurate records - Assist with purchasing office supplies and coordinating vendors when needed - Continuously improve administrative processes and workflows - Perform other administrative and customer service duties as assigned Requirements & Qualifications - High school diploma or equivalent required - Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred - Excellent verbal and written communication skills - Strong organizational and time management abilities - Comfortable multitasking in a fast-paced environment - Friendly, positive, and professional demeanor - Strong attention to detail and problem-solving skills - Proficiency with Microsoft Office and Google Workspace - Experience with CRM or scheduling software (Housecall Pro experience is a plus but not required) - Experience in one or more of the following industries is highly desirable: home services, construction, property management, HVAC, plumbing, electrical, restoration, insurance or real estate offices Benefits - Competitive hourly pay - Flexible schedule - Paid training - Paid time off (eligible employees) - Opportunities for advancement as the company grows - Supportive team environment - Remote position - Performance-based bonuses and incentives 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.