AI Operations Manager

Posted July 20, 2026

About this opportunity

Opportunity Overview

Storyteller is hiring an AI Operations Manager to work remotely from anywhere in South Africa. The role offers a salary of up to ZAR 500,000 per year, on a full-time, permanent employment contract, and comes with 33 days of paid leave and benefits. The company is a SaaS platform used by globally recognized brands across sport, media, entertainment, and beyond, and is looking for someone to drive the operational quality, reliability, and effectiveness of its AI tooling. The AI Operations Manager will be responsible for making sure the AI tools, platforms, workflows, and configurations used across the business are well-run, dependable, and continuously improving. This is a high-ownership role that requires strong technical judgment, especially around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies. Storyteller is a remote-first, product-led company that cares about clear communication, strong ownership, thoughtful use of technology, and building better ways of working as it grows. The company is looking for someone who is motivated by making its AI tooling materially better, more reliable, and easier to use, and who can combine practical technical execution with good operational judgment.

Responsibilities

Take operational ownership of the configuration, reliability, and standards of Storyteller’s AI tools and AI platforms
Support the AI Operations team’s response when AI tools, platforms, models, or underlying capabilities change
Set, maintain, and improve operational standards for how AI tooling is configured, accessed, used, and monitored
Improve visibility around AI tool configuration, platform usage, access administration, permissions, dependencies, and operational performance
Identify weak, unstable, or high-friction areas in the AI tooling setup and help develop practical solutions that are durable and scalable
Work with internal teams to understand where AI tooling is helping, where it is creating friction, and what needs to improve
Give leadership clearer visibility on where the AI tooling stack is performing well, where it is fragile, and what platform or workflow changes are needed next
Help ensure Storyteller’s AI tooling remains useful, controlled, reliable, and aligned with how the business actually works

Benefits

Up to ZAR 500,000 per year salary
33 days of paid leave and benefits
Fully remote working from anywhere in South Africa

Requirements & Qualifications

Demonstrable experience managing or improving technical platforms, ideally including AI tools, automation platforms, LLM-based tools, or AI-enabled workflows
High agency and strong ownership of operational outcomes
Strong technical judgment, especially around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies
Comfort making decisions in fast-moving, ambiguous environments
The ability to prioritize trade-offs across a technical tooling stack and act decisively
A track record of driving operational improvements through to completion, not just identifying or proposing them
Clear, direct communication and the confidence to uphold standards
Genuine interest in AI tools and a strong instinct for how quickly the AI tooling environment is changing
Good judgment about when to act independently, when to ask for input, and how to translate between user needs and platform realities
Energy, discipline, and follow-through to operate at pace without letting important details drift

How to Apply

Initial call with a member of the Recruitment team
Follow-up technical exercise, which is compensated and designed to test skills relevant to the role
Interview and exercise review with the hiring manager
Click the Apply button below to submit your application

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