Care Specialist

Posted July 19, 2026

About this opportunity

Opportunity Overview

The Care Specialist role at Empathy is a full-time position that involves providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Empathy is a company that combines technology with compassionate human care to support people during difficult times. The role is part of the 24/7 operations and requires working independently during overnight hours. The Care Specialist will provide expert, empathetic support to users, addressing both practical and emotional needs. This includes responding to live chats, handling inbound phone calls, and completing task-based support requests. The role also involves creating detailed Care Plans for users and conducting comprehensive research to identify essential resources. Empathy has raised over $160 million in funding and supports over 50 million people across the US, Canada, and the UK. The company partners with leading employers, insurers, and financial institutions to deliver human-centric support at scale.

Responsibilities

Provide expert, empathetic chat support to users
Provide phone support to users via inbound calls
Assist in creating detailed Care Plans for users
Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals
Demonstrate excellent written and verbal communication
Utilize critical thinking and problem-solving abilities to resolve user challenges
Conduct comprehensive research to identify essential resources for users
Assist in the maintenance of the Care Team knowledge base and resources
Act as a product expert who connects users to Empathy-specific tools and resources

Benefits

Full-time, fixed overnight shift with a 30-minute unpaid meal break
Opportunity to work with a company that supports over 50 million people across the US, Canada, and the UK
Chance to be part of a team that provides compassionate, expert guidance via phone, chat, and email

Requirements & Qualifications

Background in social work, grief support, crisis response, or customer care
Self-motivated and tech-comfortable
Ability to work with care and consistency during overnight hours
Excellent written and verbal communication skills
Critical thinking and problem-solving abilities

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and a cover letter.
Click the Apply button below to submit your application.

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