Client Success Manager (US small & medium businesses)

Posted July 19, 2026

About this opportunity

Opportunity Overview

Integrated Hire is a company that helps small and mid-sized U.S. businesses build high-performing remote teams. They are looking for a Client Success Manager to work with their clients, focusing on onboarding, client communication, follow-up, problem solving, and ensuring a smooth client experience. This role is not primarily a sales role and is best suited for someone who is highly organized, responsive, and excellent at keeping clients happy. The company gives special preference to Americans working from abroad or candidates who have lived and worked in the U.S. long enough to communicate naturally with U.S. business owners. The Client Success Manager will work closely with the founders, sales, and recruitment team to keep clients properly onboarded, updated, and supported. They will help answer questions, coordinate next steps, monitor interviews, and resolve issues quickly. The ideal candidate is calm under pressure, strong with follow-through, and comfortable speaking with U.S.-based clients. The company is fully remote, and the role requires working U.S. West Coast hours, Monday to Friday. The Client Success Manager will play a key role in improving client experience and retention and will have the opportunity to work directly with founders and senior team members.

Responsibilities

Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
Confirm and document client requirements, expectations, and timelines for the internal team
Set the tone for a professional, organized client experience from day one
Serve as the main point of contact for clients through recruitment, placement, and beyond
Run regular check-ins and mid-cycle updates on search progress, organize interviews, and next steps
Answer client questions with clear guidance on process, documentation, and timelines
Stay proactive after hires are made, flag concerns, expansion opportunities, and risks to the right internal personnel
Keep clients seeing Integrated Hire as a reliable long-term partner
Spot client concerns early and resolve them quickly, coordinating with recruiters and leadership as needed
Handle requests around documentation, contracts, and process changes
Escalate sensitive issues while keeping ownership of the follow-through
Coordinate interview scheduling between clients, candidates, and recruiters
Monitor client interviews to ensure attendance
Jump in on scheduling, access, or technical issues in real time so recruiters stay focused
Collect post-interview feedback and share it clearly with the team

Benefits

Fully remote – work from anywhere
Competitive monthly compensation
Work directly with founders and senior team members
Play a key role in improving client experience and retention
Fast-growing company with strong opportunity for advancement
Collaborative, entrepreneurial team environment

Requirements & Qualifications

3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
Experience working with U.S.-based clients or companies
Excellent written and verbal English communication skills
Strong organization and follow-through across multiple clients, tasks, and conversations
Comfortable leading client calls and handling client questions professionally
Strong problem-solving skills and ability to stay calm when issues come up
High attention to detail with documentation, scheduling, and process management
Proactive, dependable, and able to take ownership without needing constant reminders
Comfortable working U.S. daytime hours
Experience in staffing, recruitment, outsourcing, BPO, or remote team management
Experience supporting SMB clients in the U.S.
Familiarity with CRM, ATS, project management, or client communication tools
Experience coordinating interviews, onboarding, or service delivery processes
Background in operations, executive support, or customer success

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How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and any other required documents.
Click the Apply button below to submit your application.

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