Customer Experience Specialist

Posted July 23, 2026

About this opportunity

Opportunity Overview

The Customer Experience Specialist role is available, supporting the operational performance of Customer Experience vendors to ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved. This role serves as a key partner to vendor teams, resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience. The specialist will review customer interactions, operational trends, and performance metrics to identify improvement opportunities and support continuous improvement initiatives. The specialist will facilitate calibration sessions, performance reviews, associate huddles, and operational communications to reinforce quality expectations, share updates, and drive alignment across teams. They will also support operational escalations and customer-impacting incidents by coordinating responses, monitoring emerging risks and performance trends, and partnering with stakeholders to drive timely resolution. The role requires a customer-first mindset with a passion for improving experiences, driving continuous improvement, and raising the bar for service excellence. The specialist will work in a fast-paced and evolving environment, managing multiple priorities while maintaining strong attention to detail.

Benefits

None mentioned

Eligibility

Bachelor's Degree in Business, Communications, Operations, or a related field, or equivalent combination of education and professional experience
Strong written and verbal communication skills
Excellent analytical, critical thinking, problem-solving, and decision-making skills
Ability to influence stakeholders and collaborate effectively in a matrixed environment without direct authority
Experience managing multiple priorities while maintaining strong attention to detail in a fast-paced and evolving environment
Proficiency with Microsoft Office applications, Google Workspace tools, and other business productivity platforms
Flexibility and adaptability to navigate changing business priorities and operational needs
A customer-first mindset with a passion for improving experiences, driving continuous improvement, and raising the bar for service excellence

Required Documents

None mentioned

How to Apply

Review the job description and requirements to ensure a good fit.
Prepare a resume and cover letter that highlight relevant experience and skills.
Click the Apply button below to submit your application.

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