Jobs🇧🇷 Brazil

Access Management Cluster Manager

Posted July 19, 2026

About this opportunity

Opportunity Overview

The Access Management Cluster Manager position is a fixed-term, full-time role in the Tournament and Venue Operations department, located in Brazil. This role involves overseeing and supporting Access Management Venue Managers across various official venues. The position requires a bachelor's degree in a relevant field, such as IT & Systems, Sport Venue Management, Safety and Security, or a similar field. The role is part of a large tournament operation, and the ideal candidate will have experience in the sport event industry, preferably within access management, accreditation, safety, and security, or venue management. The Access Management Cluster Manager will be responsible for implementing and operating access management policies and procedures, planning and mapping key client group flows, and ensuring that all client group flows meet FIFA and local accessibility standards. The role also involves facilitating additional and exceptional access requirements onsite and assisting all client groups with any access-related issues. The position requires a range of skills, including effective interpersonal communication, influencing and negotiation skills, strong problem-solving and analytical skills, and the ability to manage multiple projects concurrently under pressure. The ideal candidate will be fluent in Portuguese and English, have the right to work in Brazil, and be able to relocate to Rio de Janeiro.

Responsibilities

Oversight, training, and support to the Access Management Venue Managers across all official venues
Implementation and operation of Access Management policies and procedures for accredited individuals
Planning and mapping of key client group flows, vertical transportation, and ingress points onto venue maps
Ensuring all client group flows meet FIFA and local Accessibility standards and requirements
Provision of key wayfinding information to FIFA Dressing & Signage
Facilitating additional and exceptional access requirements onsite
Assisting all client groups with any access-related issues
Ensuring all Functional Areas at the venues can locate their working areas and know how to reach them
Ensuring all access staff and volunteers are trained and understand their roles and functions

Requirements & Qualifications

Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security, or a similar field
Football access management knowledge
FIFA access management knowledge is a plus
Effective interpersonal communication, influencing, and negotiation skills
Strong problem-solving and analytical skills
Experience with the sport event industry, preferably within access management, accreditation, safety, and security, or venue management
Experience within FIFA is an advantage
Operation and setup of complex access control systems within ticketing and/or accreditation
Wayfinding and route planning in a stadium environment
Single-sport, multi-venue event experience
Management and leadership of a team in high-pressure tournament operations
Demonstratable ability to manage multiple projects concurrently and under pressure
Fluent in Portuguese and English
Right to work in Brazil
Ability to re-locate to Rio de Janeiro

How to Apply

Review the job description and requirements to ensure you meet the necessary qualifications.
Prepare your application, including your resume and any required supporting documents.
Click the Apply button below to submit your application.

Ready to apply?

Apply Now →

Eligibility CheckerFind opportunities that fit you CV BuilderBuild a scholarship-ready CV

Similar Jobs

View all →

Jobs

INNERGY

Onboarding Specialist

The Onboarding Specialist role is focused on managing the onboarding process for new clients, setting clear expectations, defining milestones, and tracking progress. This involves supporting client education, monitoring client health, and maintaining clear communication with clients. The goal is to keep clients engaged and motivated throughout the onboarding process, encouraging the adoption of best practices. The ideal candidate has experience in onboarding, client success, or related roles, preferably within the architectural millwork industry or manufacturing. The Onboarding Specialist will work closely with clients to identify and address potential challenges early on, developing strategies to overcome obstacles and keep the onboarding process on track. This role also involves gathering client feedback and sharing insights to refine onboarding strategies and influence future training content priorities. The Onboarding Specialist must have strong communication skills, excellent organizational and time-management skills, and the ability to analyze data and use insights to manage progress and risks. The role requires a problem-solving mindset with adaptability to client needs and challenges. The Onboarding Specialist will collaborate with content or training teams to prioritize and influence resource development, and will be responsible for maintaining clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility. Responsibilities - Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals - Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most - Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early - Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices - Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility - Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome these obstacles and keep onboarding on track - Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities Requirements & Qualifications - Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry or manufacturing - Strong communication skills with the ability to explain complex concepts clearly - Excellent organizational and time-management skills - Ability to analyze data and use insights to manage progress and risks - Skilled at motivating and guiding clients toward successful outcomes - Experience collaborating with content or training teams to prioritize and influence resource development - Problem-solving mindset with adaptability to client needs and challenges Benefits - Travel up to 10% of the time 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

Sunrise

Patient Experience Coordinator

The Patient Experience Coordinator role is available at a tech-enabled, AI-supported care environment. This position serves as a primary point of contact for patients through phone, email, and in-app messaging. The coordinator will work with cross-functional teams, including Care Coordination, Billing, and Clinical Operations, to ensure patients receive coordinated support throughout their care journey. The ideal candidate will have experience in healthcare coordination, patient support, or a similar patient-facing healthcare role. The Patient Experience Coordinator will resolve non-clinical patient inquiries, escalate concerns to appropriate teams when necessary, and maintain accurate documentation in accordance with established workflows and HIPAA requirements. The role requires exceptional written and verbal communication skills, empathy, professionalism, and emotional intelligence. The coordinator will also contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. The company offers a dynamic, remote work environment with opportunities for professional growth and development. The team is international, with members across the US, France, and Belgium, and the company provides comprehensive benefits, including health insurance, retirement planning, and paid time off. Responsibilities - Serve as a primary point of contact for patients through phone, email, and in-app messaging - Partner with cross-functional teams to ensure patients receive coordinated support throughout their care journey - Resolve non-clinical patient inquiries and escalate concerns to appropriate teams when necessary - Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements - Communicate clearly and compassionately with patients - Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment - Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager - Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance Requirements & Qualifications - 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role - Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence - Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams - Confidence using digital communication tools, healthcare technology, and patient engagement platforms - Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Genuine commitment to improving patient experience - Operational and automation mindset - Availability to work Pacific Time or Eastern Time (PST or EST) business hours Benefits - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend - Annual team offsite - Meaningful work that directly improves people's lives - Opportunity to be part of an international team 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

The Sweetery

How Keep Your PiesÂ FromÂ Getting Soggy BottomsÂ

South Carolina summers can be challenging for desserts, especially with the intense heat, heavy humidity, and long afternoons outdoors. This can affect the texture and quality of baked goods, such as pies. The issue of soggy bottoms in pies is a common problem that bakers face in these conditions. Understanding how to prevent this issue is crucial for bakers who want to create high-quality desserts. The problem of soggy bottoms in pies is not just a matter of aesthetics; it can also affect the overall taste and texture of the dessert. Bakers need to find ways to prevent this issue, especially during the summer months in South Carolina. This requires a deep understanding of the factors that contribute to soggy bottoms and the techniques that can be used to prevent them. By mastering the techniques for preventing soggy bottoms, bakers can create high-quality pies that are perfect for any occasion. This requires a combination of knowledge, skill, and practice, as well as an understanding of the challenges posed by the South Carolina summer. are mentioned in the source. criteria are mentioned in the source. documents are mentioned in the source. 2. No application process is mentioned in the source. 3. No application process is mentioned in the source.

Rolling deadline