Jobs🇧🇷 Brazil

Guest Relations Manager

Posted July 19, 2026

About this opportunity

Opportunity Overview

This is a fixed-term, full-time job as a Guest Relations Manager in the Tournament and Venue Operations department, located in Brazil. The role involves leading and coordinating Guest Relations activities across all guest groups for an organization involved in large-scale international events, likely related to sports. The Guest Relations Manager will be responsible for ensuring high service standards and efficient resolution of guest issues. The job requires overseeing guest requests and bookings, defining and implementing guest communication and liaison strategies, and collaborating with internal and external stakeholders. The ideal candidate will have a Bachelor's or Master's Degree in a relevant field, extensive experience in guest relations and guest management, and excellent communication skills in Portuguese and English. The Guest Relations Manager will work in a dynamic environment, managing guest accounts, invitations, registrations, and communication processes. They will also develop policies, guidelines, and protocol requirements for VVIP/VIP guests and coordinate the management of guest-related IT systems and applications.

Responsibilities

Lead and coordinate Guest Relations activities across all guest groups
Define and manage VVIP/VIP account management processes
Liaise with stakeholders on guest invitation concepts, guest lists, and quota definitions
Map and oversee end-to-end guest journeys
Oversee guest requests and bookings
Oversee ticketing-related guest processes
Define and implement guest communication and liaison strategies
Collaborate with internal and external stakeholders
Develop policies, guidelines, and protocol requirements for VVIP/VIP guests
Coordinate the management of guest-related IT systems and applications
Manage resources and support workforce planning for Guest Relations activities
Ensure project delivery within defined timelines, milestones, and quality standards
Develop training concepts and deliver training sessions for service providers, workforce, and volunteers

Requirements & Qualifications

Bachelor’s or Master’s Degree in Communications & Marketing, International Relations, Business Management, Hospitality Management, or a related field
Specialization in protocol, event management, or international relations is an advantage
Extensive experience in guest relations and guest management
Experience in planning, coordinating, and delivering guest services in a professional or event-based environment
On-site event experience in guest relations, protocol, or VVIP/VIP service delivery
Experience in managing guest accounts, invitations, registrations, and communication processes is an advantage
Experience in coordinating with high-level stakeholders is an asset
Fluent Portuguese and English (spoken and written) with excellent communication skills
Strong stakeholder management and relationship-building skills
High level of diplomacy and ability to handle sensitive VVIP/VIP interactions
Strong organizational and planning skills
Proven problem-solving skills and ability to operate in dynamic environments
Strong project management skills and ability to deliver under pressure
Solid understanding of guest management processes and operational coordination
Collaborative mindset with the ability to work across cross-functional teams
Advanced MS Office skills (Excel, Word, PowerPoint)
Project Management certification (e.g. PMI) or equivalent experience is an advantage
Relevant certifications in hospitality, event management, or protocol are a plus
Right to work in Brazil
Ability to re-locate to Rio de Janeiro

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and any required certifications or documents.
Click the Apply button below to submit your application.

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