Jobs🇧🇷 Brazil

Guest Experience Manager

Posted July 19, 2026

About this opportunity

Opportunity Overview

This is a full-time, fixed-term job as a Guest Experience Manager in Brazil. The role is part of the Tournament and Venue Operations department. It involves leading the development and execution of the VIP Guest Experience concept within the FIFA VIP Hotel. The job requires a strong background in hospitality, event management, or a related field. The manager will oversee the implementation of the FIFA Club concept, supervise the tender process for guest experience suppliers, and coordinate all guest experience activities within the VIP Hotel environment. During tournament time, the manager will be responsible for the operational setup and delivery of the FIFA Club. The ideal candidate has a Bachelor's or Master's Degree in a relevant field, such as Business Management, Hospitality Management, or Event Management. They should have experience in developing and delivering premium VIP guest experience concepts and operations.

Responsibilities

Lead the development and execution of the VIP Guest Experience concept within the FIFA VIP Hotel
Define the FIFA Club concept and oversee its implementation
Supervise the tender process, evaluation, and appointment of guest experience suppliers
Coordinate and maintain a strategic overview of all guest experience activities within the VIP Hotel environment
Act as FIFA Club Manager during tournament time
Collaborate with relevant functional areas to ensure alignment of VIP Hotel guest experience delivery
Establish clear lines of communication and maintain strong relationships with key stakeholders and involved parties
Develop training concepts and deliver training sessions for all relevant suppliers, their service staff, and volunteers
Attend site visits and inspections

Benefits

No specific benefits mentioned in the source

Requirements & Qualifications

Bachelor’s or Master’s Degree in Business Management, Hospitality Management, Event Management, Marketing & Communications, or a related field
Specialization in hospitality, event management, or experience design is an advantage
Experience in developing and delivering premium VIP guest experience concepts and operations
Extensive experience in concept development and implementation of guest experience elements
Experience in designing and delivering premium hospitality environments
Proven experience in managing and coordinating external agencies and suppliers for experience delivery
Hands-on experience in implementing on-site guest experience concepts
Experience working in cross-functional environments
Fluent Portuguese and English (spoken and written) with excellent communication skills
Strong attention to detail
Ability to translate conceptual ideas into operational execution
Strong problem-solving skills
Proven ability to manage and steer multiple external suppliers and agencies
Collaborative mindset with strong stakeholder management skills
Strong planning and organizational skills
High level of adaptability and resilience in dynamic, high-pressure event environments
Solid understanding of premium hospitality environments and guest expectations
Advanced skills in MS Office
Project Management certification or equivalent experience is an advantage
Additional certifications in hospitality, event management, or experience design are considered a plus
Right to work in Brazil
Ability to re-locate to Rio de Janeiro

How to Apply

Review the job requirements and responsibilities to ensure a good fit.
Prepare a resume and cover letter that highlight relevant experience and skills.
Click the Apply button below to submit your application.

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