Jobs🇧🇷 Brazil

Protocol Manager

Posted July 25, 2026

About this opportunity

Opportunity Overview

The Protocol Manager role is based in Brazil, within the Tournament and Venue Operations department. This full-time, fixed-term position involves defining the overall Protocol strategy, including guest group segmentation and corresponding levels of Protocol services. The role requires leading the planning and delivery of Protocol services for VVIP/VIP guests and dignitaries across all official FIFA event sites. The Protocol Manager will act as the key liaison with government authorities, embassies, and official delegations before and during the tournament. The Protocol Manager will oversee interactions with high-ranking guests, ensuring compliance with Protocol standards and expectations. This includes defining and coordinating Protocol requirements across venues, such as VVIP/VIP seating, lounges, drop-off zones, and guest flows. The role also involves providing guidance and supervision to the Protocol team and coordinating with external partners and guest Protocol representatives. The ideal candidate will have a Bachelor's or Master's Degree in International Relations, Political Science, Business Management, Hospitality Management, or a related field. Specialization in protocol, diplomacy, or international organizations is an advantage. The role requires extensive experience in protocol management, government relations, or diplomatic environments, including interaction with high-level stakeholders.

Responsibilities

Define the overall Protocol strategy, including guest group segmentation and corresponding levels of Protocol services
Develop and implement Protocol guidelines, policies, and decision-making frameworks
Lead the planning and delivery of Protocol services for VVIP/VIP guests and dignitaries across all official FIFA event sites
Act as the key liaison with government authorities, embassies, and official delegations before and during the tournament
Oversee interactions with high-ranking guests, ensuring compliance with Protocol standards and expectations
Define and coordinate Protocol requirements across venues, including VVIP/VIP seating, lounges, drop-off zones, and guest flows
Provide guidance and supervision to the Protocol team and coordinate with external partners and guest Protocol representatives
Oversee Protocol-related services, including seating planning, forms of address, ceremonial arrangements, and official welcoming procedures
Collaborate with FIFA Zurich and relevant functional areas to ensure alignment of Protocol services with overall Guest Operations delivery
Establish and maintain strong relationships with internal and external stakeholders
Attend site visits and inspections

Benefits

No benefits are specified in the source.

Requirements & Qualifications

Bachelor’s or Master’s Degree in International Relations, Political Science, Business Management, Hospitality Management, or a related field
Specialization in protocol, diplomacy, or international organizations is an advantage
Extensive experience in protocol management, government relations, or diplomatic environments, including interaction with high-level stakeholders
Relevant professional experience in protocol, guest management, or international relations, preferably within large-scale events or complex organizational environments
Proven experience working with government authorities, embassies, and official delegations
Experience in defining and implementing protocol frameworks, guidelines, and service delivery standards
Experience in planning and delivering protocol services in event environments, including on-site operations is an advantage
Ideally experience within a sport/event organisation or large-scale international project, preferably in a world-class event environment
Fluent Portuguese and English (spoken and written) with excellent communication skills
Strong stakeholder management skills, with the ability to engage effectively with high-level dignitaries and officials
High level of diplomacy and cultural awareness in handling sensitive Protocol interactions
Strong organizational and planning skills, with the ability to manage complex requirements across multiple venues
Proven problem-solving skills and ability to operate in dynamic, high-pressure environments
Strong project management skills and ability to oversee multiple workstreams
Ability to develop and implement structured guidelines and processes
Collaborative mindset with the ability to work across cross-functional teams
Advanced MS Office skills (Excel, Word, PowerPoint)
Project Management certification or equivalent experience is an advantage
Relevant certifications in protocol, diplomacy, or event management are a plus
Right to work in Brazil
Ability to re-locate to Rio de Janeiro

How to Apply

Review the job description and requirements to ensure you meet the necessary qualifications.
Prepare your application, including your resume and any required supporting documents.
Click the Apply button below to submit your application.

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