Jobs🇧🇷 Brazil

Ticketing Training Coordinator

Posted July 20, 2026

About this opportunity

Opportunity Overview

The Ticketing, Hospitality & Stadium Revenue department in Brazil is hiring a Ticketing Training Coordinator. This full-time, fixed-term position involves developing and designing e-learning content using tools like Adobe Captivate. The role requires collaboration with Ticketing Operations experts to ensure the accuracy of training modules. The coordinator will also support other Ticketing teams in their training planning and provide technical support for e-learning modules. The position is based in Rio de Janeiro, and the ability to relocate is required. The Ticketing Training Coordinator will work on integrating e-learning content within the Learning Management System and ensuring all modules are accessible and user-friendly. The role also involves monitoring and evaluating the effectiveness of training programs through assessments and feedback. The coordinator will maintain comprehensive documentation of training materials and development processes, and coordinate with the IT department to ensure seamless operation of e-learning platforms. The ideal candidate will have a bachelor's degree, 1-3 years of professional experience, and experience in training design and delivery. They should be highly accurate, detail-oriented, and proficient in MS Office and online collaboration tools. Native-level fluency in Brazilian Portuguese and English is required, and proficiency in additional languages is valued.

Responsibilities

Develop, design, and adapt existing e-learning content using Rapid Authoring Tools
Collaborate with Ticketing Operations experts to gather information and ensure the accuracy of training modules
Support other Ticketing teams in their training planning in relation to the e-learning tool
Support Ticketing Operations teams in designing and delivering face-to-face training content and supporting resources
Integrate and manage e-learning content within the Learning Management System (LMS)
Ensure all e-learning modules are accessible and user-friendly for a diverse audience
Monitor and evaluate the effectiveness of training programs through assessments and feedback
Provide technical support and troubleshooting for e-learning modules and LMS issues
Maintain comprehensive documentation of all training materials and development processes
Coordinate with the IT department to ensure seamless operation of e-learning platforms
Ensure compliance with organizational standards and industry regulations in all training content
Conduct regular reviews and updates of e-learning content to maintain relevance and effectiveness
Stay updated with the latest trends and best practices in e-learning and instructional design
Support general ticketing operations for other FIFA events as required

Benefits

No benefits are specified in the source material.

Requirements & Qualifications

Bachelor degree or similar level of education
1-3 years of professional experience
Experience in training design and delivery
Experience in delivering e-learning as a training solution and managing LMS systems
Highly accurate and detail-oriented working style
Technology-minded, efficient, and accountable team player
Native-level fluency in Brazilian Portuguese and English
Proficiency in additional languages is valued
Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams) and online collaboration tools
Proficient in e-learning Rapid Authoring Tools
Knowledge and understanding of Learning Management Systems (LMS)
Able to think creatively and deliver solutions in a fast-paced environment
Ability to work independently, managing multiple priorities
Skilled in facilitating collaboration between various business areas
Ability to adapt to working with different environments and time zones
Ability to re-locate to Rio de Janeiro
Right to work in Brazil
Availability to work extended hours during test events and tournament time
Experience working in international, multicultural environments preferred

How to Apply

Review the job description and requirements to ensure you meet the necessary qualifications.
Prepare your application materials, including your resume and cover letter.
Click the Apply button below to submit your application.

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