Help Desk IT Support Specialist

Posted July 23, 2026

About this opportunity

Opportunity Overview

The role in question is a Help Desk IT Support Specialist position. This specialist will provide first-line technical support for hardware, software, and network-related issues. The ideal candidate will have strong communication skills, problem-solving abilities, and be able to work as part of a self-organizing Scrum team. The position involves working remotely and following a mid-shift schedule starting from 3:00 PM onwards. The specialist will be responsible for troubleshooting and resolving common IT issues, escalating complex issues when necessary, and documenting issues and resolutions clearly. They will also assist with user account setup, access management, and basic system administration, ensuring timely and professional communication with end users. The position requires at least 2-5 years of experience in a Help Desk, IT Support, or similar roles, with intermediate knowledge of Windows OS, Microsoft 365, and basic networking and troubleshooting. A customer-oriented mindset, attention to detail, and the ability to work independently are also essential.

Responsibilities

Provide first-line technical support for hardware, software, and network-related issues
Respond to support requests via ticketing system, email, chat, or phone
Troubleshoot and resolve common IT issues
Escalate complex issues to appropriate teams when necessary
Document issues, resolutions, and procedures clearly and accurately
Assist with user account setup, access management, and basic system administration
Ensure timely and professional communication with end users
Follow IT policies, security standards, and best practices

Benefits

Remote set-up
Shift schedule: Mid-Shift from 3:00 PM onwards
Shift flexibility may be considered in the future based on performance and team needs

Requirements & Qualifications

At least 2-5 years of experience in a Help Desk, IT Support, or similar roles
Intermediate knowledge of Windows OS and/or macOS
Intermediate knowledge of Microsoft 365 / Office applications
Basic knowledge of networking and troubleshooting
Strong problem-solving and communication skills
Customer-oriented mindset with attention to detail
Ability to work independently and manage multiple support requests
Experience with ticketing systems
Basic knowledge of Active Directory or user access management
IT-related certification is a plus but not required

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and any other required documents.
Click the Apply button below to submit your application.

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