Individual Giving AssistantUNHCR - United Nations High Commissioner for RefugeesMontrealGS-4, General Service - No need for Higher Education - Locally recruited position - Administrative support

Posted July 20, 2026

About this opportunity

Opportunity Overview

The United Nations High Commissioner for Refugees (UNHCR) is hiring a Private Sector Partnerships Individual Giving Assistant in Montreal. This is a GS-4, General Service position that does not require higher education. The role is part of the Private Sector Partnerships Service, which is responsible for mobilizing resources from the private sector for refugees. The Individual Giving team focuses on securing support from individuals through regular, unrestricted donations, cash appeals, and legacies. The purpose of this role is to maximize the donor base for UNHCR, targeting individuals who can provide donations of between $1 to $10,000 per year. The Private Sector Partnerships Individual Giving Assistant will contribute to the development of the Individual Giving team, providing technical expertise and operational support to enable the team to operate at full potential. The UNHCR has developed a Private Sector Fundraising Strategy that focuses on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions. The Individual Giving team uses various channels and methods, including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV, and emergency fundraising, to generate both monthly and one-time donations from individuals.

Responsibilities

Work on the implementation of acquisition, donor retention, and development programs as per approved annual plans
Provide donor servicing and communications to offer best-in-class donor care with best practice standards
Assist in campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, upgrade middle donors, middle donors one-off, and others
Monitor and report on progress against the work plan, expenditure, budget, and targets
Work on donor database management and activities related to donor data care, ensuring data entry accuracy and providing analysis of data upon request
Develop cross-channel fundraising campaigns, including face-to-face, digital, DRTV, multichannel, direct mailing, and others
Assist in working with partners, contractors, and suppliers to implement programs
Assist in working on high-quality data monitoring to analyze performances per frontliner, per city, per team, per area, and per location
Draft guidelines, manuals, and policies to ensure a solid face-to-face program led by best practices
Work on location strategy to acquire new locations and keep and upgrade existing ones
Support the drafting of marketing briefs to create specific face-to-face campaigns based on improving the connection between the donor and the cause
Assist in the procurement process for all supplier relationships linked to new agencies or suppliers
Prepare online content and implement digital marketing and fundraising campaign initiatives
Implement lead generation programs, including telemarketing, with channels integration to maximize ROI
Assist in the procurement process for all supplier relationships linked to new donor acquisition through digital channels
Assist with reporting related to digital fundraising, including quarterly reports, mid-year, and year-end reports
Assist in the production process of each direct marketing activity, coordinating with suppliers on technical aspects
Work on donors' data extraction from the database to secure names file delivery to suppliers
Work on campaigns reporting systems and setting report templates to monitor supplier performances
Assist in developing and implementing production procedures in case of emergencies
Work on other direct marketing acquisition activities as requested
Develop cross-channel donor cultivation activities to maximize acquisition investment and improve donor Life Time Value (LTV)
Work on donor journeys according to planned schedules, conduct testing among journeys, and implement donor engagement activities
Work on supporter experience initiatives and retention programs, continuously fine-tuning and customizing existing approaches
Support donor development communications plans and fundraising activities, such as newsletters and special appeals
Assist in liaising with external agencies/consultants on email marketing performance optimization, including the design of new email templates and email assets
Work on donor retention communication materials and activities for existing donors and for emergency appeals
Assist in developing the design and production of donor care materials
Work with telemarketing suppliers
Work on donor care activities in compliance with requirements of local legislation, regulations, and codes of practice
Work on recapturing by emails/mails, thank-you to donors on a regular basis
Handle any in-bound donor communications resulting from donor development activities

Requirements & Qualifications

No higher education required
GS-4, General Service position
Locally recruited position
Administrative support experience

How to Apply

Review the job description and requirements
Prepare your application, including your resume and cover letter
Click the Apply button below to submit your application

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