Director of Engineering, Infrastructure

Posted July 19, 2026

About this opportunity

Opportunity Overview

The Director of Engineering for Infrastructure at Zapier leads several multidisciplinary teams building, supporting, and evolving Zapier's core services, platforms, and infrastructure. This role directly enables every product team at Zapier to move faster and build better quality products. The position is a leadership role with scope to build, and the company is investing in platform engineering as a strategic priority. The ideal candidate has experience building internal infrastructure platforms that engineering teams love to use, leading teams responsible for cloud, database, and event infrastructure, and understanding that internal platforms are products. They should be able to measure adoption, gather feedback, and iterate towards customer delight based on developer needs. The Director of Engineering for Infrastructure will shape the direction of the organization, not inherit a finished state. They will be responsible for defining and driving the strategy and long-term roadmap for their organization, understanding and measuring how their organization's work enables Zapier's product development velocity, and reducing reactive and Keep-The-Lights-On work.

Responsibilities

Lead several multidisciplinary teams building, supporting, and evolving Zapier's core services, platforms, and infrastructure
Define and drive the strategy and long-term roadmap for the organization
Understand and measure how the organization's work enables Zapier's product development velocity
Reduce reactive and Keep-The-Lights-On work
Define and drive the AI transformation of the organization
Identify and implement AI-powered tooling and automation that accelerates developer velocity and quality
Establish data-driven approaches to measuring delivery velocity and quality
Unblock software delivery pain points specific to infrastructure
Be accountable for the uptime of Zapier's core infrastructure
Step in during major incidents at the director level
Develop the next generation of leaders
Recruit, hire, retain, and mentor team members

Benefits

Opportunity to shape the direction of the organization
Chance to work with a growing and evolving company
Collaborative and dynamic work environment
Opportunity to develop and grow as a leader
Chance to work with a company that values diversity and inclusion

Requirements & Qualifications

Experience building internal infrastructure platforms that engineering teams love to use
Experience leading teams responsible for cloud, database, and event infrastructure
Understanding that internal platforms are products
Ability to measure adoption, gather feedback, and iterate towards customer delight based on developer needs
Experience using AI coding agents and orchestration tools
Ability to demonstrate how AI has been applied to transform work, teams' output, and quantify that impact
Concrete vision for how AI will reshape infrastructure and developer tooling
Experience building teams and systems from the ground up
Track record of leading through organizational change and ambiguity
Deeply customer-oriented with a track record of understanding customers' needs
Experience scaling platform engineering and infrastructure organizations
Skilled engineering leader who has built teams responsible for internal developer platforms and infrastructure
Ability to make sound architectural tradeoffs
Focus on developer outcomes, not infrastructure for its own sake
Experience driving developer velocity and quality through platform investment
Skilled mentor and coach with a passion for developing engineers and leaders
Skilled communicator who can write clearly and communicate proactively

How to Apply

Answer a few in-depth questions in the application that would typically be asked at the start of an interview process.
Provide your most recent educational experience as part of the background check process if you receive an offer.
Click the Apply button below to submit your application.

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