Jobs🇲🇾 Malaysia

Service Desk Intern (6 - 12 months) - Cantonese Speaking

Posted July 19, 2026

About this opportunity

Opportunity Overview

This is a 6-12 month internship at Lenovo in Kuala Lumpur, Malaysia, specifically for students who need to complete an internship as part of their academic program. The role is in the IT department, focusing on service desk support. Lenovo is a global technology company with a wide range of products and services. The internship is intended for undergraduates in computer science, information technology, or related fields. The internship is a full-time position, and the company offers the possibility of extension, subject to approval by the university. After completing the internship, candidates may be considered for full-time employment opportunities. The company values diversity and inclusion and is committed to building a more equitable and trustworthy future through innovation. The internship is designed for students who are looking for hands-on experience in IT support and service desk management. The company provides a fast-paced and team-oriented environment, and interns will have the opportunity to work with a variety of technologies and systems.

Responsibilities

Assist users seeking technical assistance via phone, email, chat, or ticketing systems
Log and manage incidents and service requests in the ITSM tool
Perform initial diagnosis and attempt to resolve issues related to password resets, email, operating system, and basic hardware troubleshooting
Escalate unresolved issues to L2/L3 support or relevant teams
Monitor open tickets and ensure timely follow-up and closure
Maintain detailed and accurate documentation of user interactions and solutions provided
Provide status updates and communication to users on ticket progress
Participate in shift rotations, including weekends and holidays as required

Benefits

Opportunity for full-time employment after completing the internship
Hands-on experience in IT support and service desk management
Work in a fast-paced and team-oriented environment

Requirements & Qualifications

Undergraduate degree in computer science, information technology, or related field
Minimal experience in an IT support or service desk role
Basic understanding of IT systems and troubleshooting techniques
Familiarity with ITIL practices is an advantage
Good interpersonal and communication skills
Strong problem-solving and analytical abilities
Customer-oriented with a service mindset
Ability to work in a fast-paced, team-oriented environment
Proficient in English, Mandarin, Cantonese (spoken and written)

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and any required documentation.
Click the Apply button below to submit your application.

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