Digital Experience Specialist

Posted July 20, 2026

About this opportunity

Opportunity Overview

Medallia is hiring a Digital Experience Specialist to work remotely from Pune, India, on its Experience Cloud platform. The company offers a SaaS platform that helps organizations understand and manage experience for customers, employees, and other stakeholders. The Digital Experience Specialist will work with clients to implement and optimize Medallia's Digital Experience Analytics software. This role involves collecting customer requirements, creating technical specifications, and analyzing digital experience data to identify trends and growth opportunities. The specialist will also provide strategic consulting and insights to clients, ensuring they extract maximum value from the platform. Medallia values diversity and is an equal opportunity workplace, celebrating intellectual curiosity and offering a culture of innovation and consulting. The role is full-time, and relocation support is not available. The company's platform is used by organizations to understand and manage experience for customers, employees, and other stakeholders. The Digital Experience Specialist will play a key role in helping clients get the most out of the platform. Medallia's culture is one of innovation and consulting, and the company is looking for someone who is passionate about technology and driven to deliver results. The Digital Experience Specialist will have the opportunity to work with a market-leading technology in Experience Management and directly influence how large brands interact with their customers.

Responsibilities

Lead implementations of Medallia's Digital Experience Analytics software
Collect customer requirements and create technical specifications
Analyze and interpret digital experience data to identify trends, pain points, and growth opportunities
Present findings through compelling storytelling that drives executive action
Act as a trusted advisor to ensure clients extract real business value from the platform
Support QA, client UAT, and launch processes
Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
Partner with client teams to resolve technical issues/inquiries
Proactively oversee account performance, ensuring the technical solution evolves with the client's strategic needs
Work closely with Product and Sales teams to align Medallia's capabilities with clients' long-term visions

Benefits

Remote work arrangement
Opportunity to work with a market-leading technology in Experience Management
Collaborative and innovative work environment
Chance to directly influence how large brands interact with their customers

Requirements & Qualifications

Minimum 2+ years of experience in a client-facing, technical, professional services, or closely related role
Bachelor's degree, or equivalent experience, with demonstrated interest in technology
Preferred technical experience including Javascript, HTML, CSS, and XML
Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
Experience with digital platforms such as Google Analytics and Adobe Analytics
Analytical mindset with proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations
High-impact communication skills, with ability to present insights to senior stakeholders
Results-oriented with an obsessive focus on client success and platform adoption
Growth-minded with desire for continuous learning and proactively driving initiatives for improvement

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application, including your resume and a cover letter.
Click the Apply button below to submit your application.

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