Senior Customer Success Manager, Strategic Accounts

Posted July 19, 2026

About this opportunity

Opportunity Overview

Mural is hiring a Senior Customer Success Manager to lead the post-sale strategy for a portfolio of high-value enterprise accounts. The role is full-time and remote, with a salary range of $154,500 to $193,125 per year. The ideal candidate will have experience in Enterprise SaaS Customer Success, with a proven track record of managing complex portfolios and establishing deep partnerships with cross-functional business unit leaders. The company values strong discovery skills and creative problem-solving. The role involves working closely with customers to understand their business objectives and connecting the company's engagement rhythm to measurable business outcomes. A disciplined approach to execution, commercial acumen, and a data-driven mindset are required. The Senior Customer Success Manager will be part of an innovative and strategic team. The role requires managing a portfolio of 15 strategic enterprise accounts and maintaining a disciplined cadence of strategic interactions.

Responsibilities

Own the full customer lifecycle for 15 strategic enterprise accounts
Maintain a disciplined cadence of strategic interactions, including structured 90-day reviews and impact assessments
Conduct use-case discovery to surface new business unit sponsors
Interpret usage data, user persona shifts, and behavioral trends to predictively identify risk and expansion opportunities
Partner with cross-functional teams to deploy purposeful, journey-mapped enablement modules
Manage internal and external stakeholders effectively
Travel up to 15% to conduct in-person discovery sessions, workshops, and strategic business reviews

Benefits

Base salary + variable pay ranging from $154,500 to $193,125 per year
Benefits package included

Requirements & Qualifications

5+ years of Enterprise SaaS Customer Success experience managing high-value, complex portfolios
Exceptional consultative discovery and multi-threading skills
A disciplined, process-oriented approach to execution
Commercial acumen and a data-driven mindset
Familiarity with enterprise CS tools like Gainsight and Tableau
Ability to travel up to 15% for in-person meetings and workshops

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application materials, including your resume and a cover letter.
Click the Apply button below to submit your application.

Ready to apply?

Apply Now →

Eligibility CheckerFind opportunities that fit you CV BuilderBuild a scholarship-ready CV

Similar Jobs

View all →

Jobs

INNERGY

Onboarding Specialist

The Onboarding Specialist role is focused on managing the onboarding process for new clients, setting clear expectations, defining milestones, and tracking progress. This involves supporting client education, monitoring client health, and maintaining clear communication with clients. The goal is to keep clients engaged and motivated throughout the onboarding process, encouraging the adoption of best practices. The ideal candidate has experience in onboarding, client success, or related roles, preferably within the architectural millwork industry or manufacturing. The Onboarding Specialist will work closely with clients to identify and address potential challenges early on, developing strategies to overcome obstacles and keep the onboarding process on track. This role also involves gathering client feedback and sharing insights to refine onboarding strategies and influence future training content priorities. The Onboarding Specialist must have strong communication skills, excellent organizational and time-management skills, and the ability to analyze data and use insights to manage progress and risks. The role requires a problem-solving mindset with adaptability to client needs and challenges. The Onboarding Specialist will collaborate with content or training teams to prioritize and influence resource development, and will be responsible for maintaining clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility. Responsibilities - Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals - Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most - Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early - Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices - Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility - Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome these obstacles and keep onboarding on track - Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities Requirements & Qualifications - Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry or manufacturing - Strong communication skills with the ability to explain complex concepts clearly - Excellent organizational and time-management skills - Ability to analyze data and use insights to manage progress and risks - Skilled at motivating and guiding clients toward successful outcomes - Experience collaborating with content or training teams to prioritize and influence resource development - Problem-solving mindset with adaptability to client needs and challenges Benefits - Travel up to 10% of the time 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

Sunrise

Patient Experience Coordinator

The Patient Experience Coordinator role is available at a tech-enabled, AI-supported care environment. This position serves as a primary point of contact for patients through phone, email, and in-app messaging. The coordinator will work with cross-functional teams, including Care Coordination, Billing, and Clinical Operations, to ensure patients receive coordinated support throughout their care journey. The ideal candidate will have experience in healthcare coordination, patient support, or a similar patient-facing healthcare role. The Patient Experience Coordinator will resolve non-clinical patient inquiries, escalate concerns to appropriate teams when necessary, and maintain accurate documentation in accordance with established workflows and HIPAA requirements. The role requires exceptional written and verbal communication skills, empathy, professionalism, and emotional intelligence. The coordinator will also contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. The company offers a dynamic, remote work environment with opportunities for professional growth and development. The team is international, with members across the US, France, and Belgium, and the company provides comprehensive benefits, including health insurance, retirement planning, and paid time off. Responsibilities - Serve as a primary point of contact for patients through phone, email, and in-app messaging - Partner with cross-functional teams to ensure patients receive coordinated support throughout their care journey - Resolve non-clinical patient inquiries and escalate concerns to appropriate teams when necessary - Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements - Communicate clearly and compassionately with patients - Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment - Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager - Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance Requirements & Qualifications - 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role - Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence - Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams - Confidence using digital communication tools, healthcare technology, and patient engagement platforms - Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Genuine commitment to improving patient experience - Operational and automation mindset - Availability to work Pacific Time or Eastern Time (PST or EST) business hours Benefits - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend - Annual team offsite - Meaningful work that directly improves people's lives - Opportunity to be part of an international team 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

The Sweetery

How Keep Your PiesÂ FromÂ Getting Soggy BottomsÂ

South Carolina summers can be challenging for desserts, especially with the intense heat, heavy humidity, and long afternoons outdoors. This can affect the texture and quality of baked goods, such as pies. The issue of soggy bottoms in pies is a common problem that bakers face in these conditions. Understanding how to prevent this issue is crucial for bakers who want to create high-quality desserts. The problem of soggy bottoms in pies is not just a matter of aesthetics; it can also affect the overall taste and texture of the dessert. Bakers need to find ways to prevent this issue, especially during the summer months in South Carolina. This requires a deep understanding of the factors that contribute to soggy bottoms and the techniques that can be used to prevent them. By mastering the techniques for preventing soggy bottoms, bakers can create high-quality pies that are perfect for any occasion. This requires a combination of knowledge, skill, and practice, as well as an understanding of the challenges posed by the South Carolina summer. are mentioned in the source. criteria are mentioned in the source. documents are mentioned in the source. 2. No application process is mentioned in the source. 3. No application process is mentioned in the source.

Rolling deadline