About this opportunity
Opportunity Overview
The Patient Scheduler is a full-time job that involves scheduling appointments, verifying patient insurance, and maintaining patient records. This remote role requires a high school diploma or GED, with a bachelor's degree preferred. It demands strong communication and problem-solving skills, as well as experience with customer service, appointment scheduling, or healthcare. The company offers comprehensive health benefits, life and disability coverage, a 401(k) retirement plan, and paid time off. This role is suited for someone seeking a full-time job in the healthcare industry. The job is remote, which means the employee will work from home. The company prefers candidates with experience working in high-volume inbound and outbound call environments.
Responsibilities
- Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence
- Collect, verify, and communicate benefit details of patient insurance policies during scheduling
- Educate patients on the insurance verification process and estimated patient responsibility prior to their visit
- Confirm patient appointments and provide appointment details, location information, and special instructions
- Create and maintain patient records including demographic information and required paperwork
- Contact referring provider offices to obtain necessary records and visit preparation details
- Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively
- Respond to patient inquiries professionally and in a timely manner via phone and written communication
- Collaborate with internal teams and third-party systems to support coordinated patient care
- Assist insurance verification associates when needed
- Maintain HIPAA compliance and confidentiality at all times
Benefits
- Comprehensive health benefits: choose from a variety of medical, dental, and vision plans
- Life and disability coverage: company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage
- 401(k) retirement plan: company match to help invest in your future
- Paid time off: begin accruing PTO on your first day of employment
Requirements & Qualifications
- High school diploma or GED required
- Bachelor's degree preferred
- 2+ years of customer service, appointment scheduling, or healthcare experience required
- 1+ years of EHR system experience (athenaOne preferred)
- 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
- Strong verbal and written communication skills
- Excellent problem-solving and conflict resolution skills
- Proficiency in Google Suite, Microsoft Office, and other computer systems
- Strong customer service mindset with compassion and professionalism
- Ability to maintain confidentiality and comply with HIPAA regulations
- Strong attention to detail and ability to maintain accurate records
- Ability to multitask and work in a fast-paced environment
- Ability to work independently and as part of a team
- Dependable, punctual, and able to manage time effectively
- Adaptable and open to change in a dynamic healthcare environment
- Strong problem-solving skills and ability to think critically
- Team-oriented mindset with strong collaboration skills
- Empathetic and patient-focused approach to service
- Professional communication and customer service skills
How to Apply
- Review the job description and requirements to ensure you are a good fit for the role.
- Prepare your resume and any other required documents, such as a cover letter or references.
- Click the Apply button below to submit your application.
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