RSD Associate

Posted July 19, 2026

About this opportunity

Opportunity Overview

The United Nations High Commissioner for Refugees (UNHCR) is hiring an RSD Associate to support the Refugee Status Determination (RSD) team. The RSD Associate will be responsible for supporting all activities related to the processing of refugee claims in the Operation. This role involves providing counselling to, and responding to queries from, asylum seekers and refugees regarding UNHCR's RSD procedures, their rights and obligations, and the status of the processing of their claims. The RSD Associate will work closely with Registration, Community Services, Resettlement, and other Protection staff. The RSD Associate will conduct research on country of origin information (COI) and other issues related to RSD, and maintain the Operation's local repository of relevant information, guidelines, and standards. This role also involves assisting in drafting RSD Assessments, compiling and analysing information related to RSD activities, and drafting related correspondence and reports. The RSD Associate may provide interpretation and/or translation services in cases for which they have the required language competencies. All UNHCR staff members are accountable to perform their duties as reflected in their job description, within their delegated authorities, and in line with the regulatory framework of UNHCR. This includes demonstrating no tolerance for sexual exploitation and abuse, harassment, sexism, gender inequality, discrimination, and abuse of power.

Responsibilities

Stay abreast of legal, political, security, and other developments that impact the protection environment, particularly on protection delivery through RSD.
Assist in the development of the RSD strategy of the operation and in the annual planning exercise.
Provide counselling to, and respond to queries from, asylum seekers and refugees, including in the context of the notification of negative RSD decisions.
Maintain accurate and up-to-date records and data related to all work on individual cases.
Assist in preventing and identifying fraud in RSD through oversight, advice, and guidance to UNHCR staff, partners, and persons of concern.
Systematically apply an age, gender, and diversity (AGD) perspective in the performance of assigned functions.
Conduct research on country of origin information (COI) and other issues related to RSD, and maintain the Operation's local repository of relevant information, guidelines, and standards accessible to RSD staff in the operation.
Assist in monitoring RSD trends and in compiling and analysing RSD statistics related to RSD case processing.
Assist in developing and maintaining processes to ensure that persons of concern, Government authorities, and partners have accurate information on the RSD procedures, including UNHCR standards, policies, and practice.
Assist in initiatives to advocate with and support Government authorities and legal partners to establish and strengthen fair and efficient RSD procedures and RSD decision-making.
Draft correspondence and reports relating to the RSD activities of the Operation.
Refer individual cases to other functional units in the Operation and/or external partners for appropriate follow-up, in accordance with established criteria.
Counsel individual asylum-seekers on the reasons for negative RSD decisions, in accordance with the RSD SOPs.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility.
Perform other related duties as required.

Benefits

Salary according to the UNHCR salary scale, which can be calculated using the UNHCR Salary Calculator.

Requirements & Qualifications

3 years relevant experience with High School Diploma, or 2 years relevant work experience with Bachelor or equivalent or higher.
Certificates and/or Licenses in social work, HCR RSD Lrng Programme, and HCR Cntry of Orig Inf Lrng Prg are desirable.
Working experience with procedures and principles related to RSD is desirable.
Knowledge of International Refugee Law and Human Rights Law, and ability to apply the relevant legal principles, is desirable.
Experience in working with vulnerable or traumatized individuals is desirable.
Functional Skills: PR-Age, Gender and Diversity (AGD), PR-Counselling Asylum Seekers or Refugees, CM-Cross-cultural communication, LE-Human Rights Law, PR-RSD - Principles and Procedures, operational arrangements/assistance, SO-Research, PR-Government Refugee Status Determination (RSD) procedures, WB-Treatment of vulnerable/traumatized individuals.
Language Requirements: Knowledge of English and UN working language of the duty station if not English.

How to Apply

Review the job description and requirements to ensure you meet the minimum qualifications.
Prepare your application, including your resume, cover letter, and any required certifications or licenses.
Click the Apply button below to submit your application.

Ready to apply?

Apply Now →

Eligibility CheckerFind opportunities that fit you CV BuilderBuild a scholarship-ready CV

Similar Jobs

View all →

Jobs

INNERGY

Onboarding Specialist

Opportunity Overview The Onboarding Specialist role is focused on managing the onboarding process for new clients, setting clear expectations, defining milestones, and tracking progress. This involves supporting client education, monitoring client health, and maintaining clear communication with clients. The goal is to keep clients engaged and motivated throughout the onboarding process, encouraging the adoption of best practices. The ideal candidate has experience in onboarding, client success, or related roles, preferably within the architectural millwork industry or manufacturing. The Onboarding Specialist will work closely with clients to identify and address potential challenges early on, developing strategies to overcome obstacles and keep the onboarding process on track. This role also involves gathering client feedback and sharing insights to refine onboarding strategies and influence future training content priorities. The Onboarding Specialist must have strong communication skills, excellent organizational and time-management skills, and the ability to analyze data and use insights to manage progress and risks. The role requires a problem-solving mindset with adaptability to client needs and challenges. The Onboarding Specialist will collaborate with content or training teams to prioritize and influence resource development, and will be responsible for maintaining clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility. Responsibilities - Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals - Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most - Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early - Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices - Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility - Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome these obstacles and keep onboarding on track - Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities Requirements & Qualifications - Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry or manufacturing - Strong communication skills with the ability to explain complex concepts clearly - Excellent organizational and time-management skills - Ability to analyze data and use insights to manage progress and risks - Skilled at motivating and guiding clients toward successful outcomes - Experience collaborating with content or training teams to prioritize and influence resource development - Problem-solving mindset with adaptability to client needs and challenges Benefits - Travel up to 10% of the time How to Apply 1. Review the job description and requirements to ensure you are a good fit for the role. 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

Sunrise

Patient Experience Coordinator

Opportunity Overview The Patient Experience Coordinator role is available at a tech-enabled, AI-supported care environment. This position serves as a primary point of contact for patients through phone, email, and in-app messaging. The coordinator will work with cross-functional teams, including Care Coordination, Billing, and Clinical Operations, to ensure patients receive coordinated support throughout their care journey. The ideal candidate will have experience in healthcare coordination, patient support, or a similar patient-facing healthcare role. The Patient Experience Coordinator will resolve non-clinical patient inquiries, escalate concerns to appropriate teams when necessary, and maintain accurate documentation in accordance with established workflows and HIPAA requirements. The role requires exceptional written and verbal communication skills, empathy, professionalism, and emotional intelligence. The coordinator will also contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. The company offers a dynamic, remote work environment with opportunities for professional growth and development. The team is international, with members across the US, France, and Belgium, and the company provides comprehensive benefits, including health insurance, retirement planning, and paid time off. Responsibilities - Serve as a primary point of contact for patients through phone, email, and in-app messaging - Partner with cross-functional teams to ensure patients receive coordinated support throughout their care journey - Resolve non-clinical patient inquiries and escalate concerns to appropriate teams when necessary - Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements - Communicate clearly and compassionately with patients - Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment - Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager - Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance Requirements & Qualifications - 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role - Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence - Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams - Confidence using digital communication tools, healthcare technology, and patient engagement platforms - Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Genuine commitment to improving patient experience - Operational and automation mindset - Availability to work Pacific Time or Eastern Time (PST or EST) business hours Benefits - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend - Annual team offsite - Meaningful work that directly improves people's lives - Opportunity to be part of an international team How to Apply 1. Review the job description and requirements to ensure you are a good fit for the role. 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

The Sweetery

How Keep Your PiesÂ FromÂ Getting Soggy BottomsÂ

Opportunity Overview South Carolina summers can be challenging for desserts, especially with the intense heat, heavy humidity, and long afternoons outdoors. This can affect the texture and quality of baked goods, such as pies. The issue of soggy bottoms in pies is a common problem that bakers face in these conditions. Understanding how to prevent this issue is crucial for bakers who want to create high-quality desserts. The problem of soggy bottoms in pies is not just a matter of aesthetics; it can also affect the overall taste and texture of the dessert. Bakers need to find ways to prevent this issue, especially during the summer months in South Carolina. This requires a deep understanding of the factors that contribute to soggy bottoms and the techniques that can be used to prevent them. By mastering the techniques for preventing soggy bottoms, bakers can create high-quality pies that are perfect for any occasion. This requires a combination of knowledge, skill, and practice, as well as an understanding of the challenges posed by the South Carolina summer. Benefits - No benefits are mentioned in the source. Eligibility - No eligibility criteria are mentioned in the source. Required Documents - No required documents are mentioned in the source. How to Apply 1. No application process is mentioned in the source. 2. No application process is mentioned in the source. 3. No application process is mentioned in the source.

Rolling deadline