Jobs
Clerky
Customer Operations & Writing Specialist (Entry Level)
Clerky, a company that builds software to make legal paperwork easier for startups and their attorneys, is hiring a Customer Operations & Writing Specialist. The role is remote, full-time, and entry-level, with a focus on providing world-class customer service to thousands of startup founders, investors, and attorneys. Clerky values customer-centricity and is looking for someone who is passionate about helping people and has exceptional written English communication skills. The company has a strong culture of providing excellent service, with a focus on word-of-mouth and high satisfaction ratings. The role will involve writing thoughtful and empathetic replies to customer emails, as well as working with the engineering team to debug software issues and developing new ways for customers to complete legal paperwork. Clerky has been remote-first for many years and values flexibility, autonomy, and respect among team members. Clerky offers top-of-market compensation and benefits, as well as a budget for educational resources to help employees grow and develop in their roles. The company is profitable and growing, and this role is an opportunity to join a team that prioritizes customer satisfaction and employee growth. Responsibilities - Writing thoughtful and empathetic replies to customer emails using Help Scout software - Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries - Working with the engineering team to debug software issues encountered by customers - Using Clerky software to develop and manage new ways for customers to complete legal paperwork - Assisting the product team by testing new features and bug fixes, and conveying customer feedback - Spotting trends in customer issues that other team members should be alerted to Requirements & Qualifications - Genuine love for helping people - High emotional intelligence - Logical and analytical thinker - Exceptional written English communication skills, including the ability to write precisely and succinctly - Extremely detail-oriented - Comfort with working remotely and independently - Technologically savvy, with confidence in using new software without training - Appreciation for giving and receiving feedback often - Natural internal motivation to constantly strive for excellence in everything you do Benefits - Top-of-market compensation - Benefits package - Budget for books, courses, tools, or other educational resources - Flexible schedules with adequate team coverage - Opportunity to learn and grow in a remote-first company 2. Prepare your application, including your resume and a cover letter that highlights your relevant skills and experience. 3. Click the Apply button below to submit your application.