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FIFA — Ticketing, Hospitality & Stadium Revenue

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Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Digital Communications Coordinator

I need to flag something important before rewriting: the source text is clearly a job posting for a Ticketing Digital Communications Coordinator with FIFA, based in Brazil. However, the user message states the opportunity type is "Scholarship." These conflict. The content itself (employment type, department, responsibilities, requirements) is unmistakably a job, not a scholarship. I will follow the content of the source and treat this as a Job, using the Job section headers, because the actual listing facts take precedence over the mislabeled type. I will not comment on the discrepancy in the output, per the rules, but I will structure it correctly as a job. Here is the rewritten output: Opportunity Overview FIFA is hiring a Ticketing Digital Communications Coordinator to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Rio de Janeiro, Brazil. The person in this role will own the creation, review, and delivery of every piece of customer-facing ticketing content, from chatbot scripts and FAQ portals to transactional emails and call centre scripts. It is a content-heavy coordination role that sits at the intersection of marketing, customer service, and event operations. The day-to-day work involves drafting and reviewing sales collateral, coordinating translations into multiple languages, maintaining a ticketing glossary, and monitoring all customer communications for accuracy and consistency throughout the ticketing journey. The coordinator will also support the use of a CRM system and a Marketing Automation Tool to send mass communications, build audiences, run workflows, and report on results. Liaising with the Customer Care team to measure how effective the collateral actually is will be a regular part of the job. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally and works with 211 member associations. This role is tied to FIFA's event operations in Brazil, which means the work is deadline-driven and tied to the rhythm of large-scale tournament preparation. The successful candidate will need to relocate to Rio de Janeiro and already hold the right to work in Brazil. Rio de Janeiro offers a vibrant working environment, though the role itself is demanding and tied to strict operational deadlines. Brazil's cost of living varies significantly by neighborhood, with Rio being one of the more expensive cities in the country. The climate is tropical, with hot summers and frequent rain from December to March. For international applicants, the right-to-work requirement is firm, so securing a Brazilian work visa before applying is essential. Responsibilities - Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements - Draft and review sales collateral and customer communications, including content for online ticketing portals, mobile apps, FIFA.com pages, the FAQs portal, Standard Responses, chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails, and customer communications - Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness - Maintain the ticketing glossary and its translations, ensuring correct and consistent implementation across all content - Regularly liaise with the Customer Care team to review the effectiveness of sales collateral and customer communications - Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals - Monitor and continuously update all sales collateral and customer communications to ensure accuracy, relevance, and consistency throughout the ticketing customer journey - Support the team in timely and effective content management of online ticketing portals and mobile ticketing apps, including executing applicable user acceptance tests - Ensure all sales collateral and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements - Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending audiences, workflows, emails, communications, and reporting on results - Ensure efficient administration and archiving of all versions of sales collateral and customer communications in all languages - Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations Requirements & Qualifications - Minimum three years of experience creating and coordinating content for ticketing processes or solutions for events, ideally in the sports industry - Experience using content management and Marketing Automation Tools within large-scale projects, ideally in ticketing or sports events - Strong communication and organizational skills - Experience coordinating projects related to content creation or translations, with strong attention to detail, accuracy, and consistency - Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have - Communication and problem-solving skills - Translation experience, translating digital content and documents from English to Portuguese and vice versa, would be an advantage - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials, highlighting your ticketing content experience and any translation work between English and Portuguese. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Group Sales Coordinator

Opportunity Overview FIFA is hiring a Ticketing Group Sales Coordinator to support its customer care operations for a major international sports event, based in Rio de Janeiro, Brazil. This is a fixed-term, full-time role within the Ticketing, Hospitality & Stadium Revenue department. The position focuses on managing Group Sales customer relationships, monitoring ticket inventory, and ensuring all ticketing processes comply with FIFA's policies, regulations, and GDPR requirements. The coordinator will act as a bridge between Group Sales customers and FIFA's internal teams. Day-to-day work involves handling customer enquiries, running quality assurance checks, analyzing KPIs, and reporting on the effectiveness of customer care. You will also support onsite operations during the event, which means being ready to work in a fast-paced stadium environment when needed. The role requires someone comfortable with both back-office tasks and face-to-face customer interactions. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. With 211 member associations, FIFA operates globally and is known for its large-scale event management, commercial partnerships, and development programs. Working at FIFA means being part of a highly structured organization where compliance, data protection, and operational precision are taken seriously. This role sits within the commercial side of event delivery, focusing on the fan and corporate customer experience. Rio de Janeiro offers a vibrant working environment, but it comes with practical considerations. The cost of living in Rio is moderate compared to other global cities, though rent in central areas like Copacabana or Ipanema can be pricey. The city has a tropical climate with warm temperatures year-round and a rainy season from December to March. The role requires the ability to relocate to Rio and the right to work in Brazil, so visa sponsorship is not guaranteed. Expect a dynamic, deadline-driven work culture, especially in the months leading up to the event. Responsibilities - Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies, and regulations - Perform customer care ticketing processes, both back office and onsite, whenever required - Maintain relationships with Group Sales customers, resolving issues and enquiries - Monitor ticket inventory, order status, and deadlines for Group Sales bookings - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Group Sales customers and stakeholders, both in person and online - Follow established communication and escalation processes and support their consistent implementation across stakeholders - Implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials, in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience in the planning and delivery of a similar project for a major international sports event - Experience in customer care delivery for Group Sales, corporate customers, and/or business stakeholders - Experience working within small, cross-functional teams with exposure to day-to-day task coordination - Delivery of user acceptance tests - Ticketing experience - Venue and onsite operations experience for major sports events - Customer service experience - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organisation - Time management and prioritisation - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil Benefits - Fixed-term full-time contract with FIFA - Opportunity to work on a major international sports event - Experience in a global, multi-cultural organization - Exposure to high-profile stakeholders and corporate customers How to Apply 1. Review the requirements and ensure you meet the eligibility criteria, including the right to work in Brazil and ability to relocate to Rio de Janeiro. 2. Prepare your application materials, highlighting your experience in customer care, ticketing, and major sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Member Associations Customer Care

Opportunity Overview FIFA is hiring a Ticketing Member Associations Customer Care specialist to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Brazil. This role sits at the heart of the 2026 FIFA World Cup ticketing operation, managing relationships with all 211 Member Associations and ensuring their ticket quotas, requests, and communications run smoothly. The position requires relocation to Rio de Janeiro and the right to work in Brazil. The person in this role will plan and implement customer care strategies across email, phone, and bespoke ticketing systems, while training and managing a small team. They will handle back-office and onsite ticketing processes, run quality assurance checks, and make sure every process complies with FIFA's legal, sustainability, data protection, and finance requirements. The role also involves presenting ticketing information to Member Associations both in person and online, analyzing KPIs, and reporting on risks and patterns to keep the operation ahead of problems. FIFA is the international governing body of association football, overseeing the world's most popular sport across 211 member nations. The organization runs the FIFA World Cup, the Women's World Cup, and numerous youth and regional tournaments, generating billions in revenue through broadcasting rights, sponsorships, and ticketing. Working at FIFA means operating at the highest level of global sports administration, where precision, diplomacy, and deadline discipline are non-negotiable. Responsibilities - Plan and implement effective customer care strategies and processes across all established communication channels, including email, phone, and bespoke ticketing systems - Train and manage a small team in line with the sales strategy and FIFA ticketing requirements, policies, and regulations, including regular quality assurance checks - Perform customer care ticketing processes, both back office and onsite, whenever required - Build, manage, and maintain successful relationships with all FIFA Member Associations while resolving all issues and enquiries - Manage and monitor the ticket quota and requests allocated to FIFA Member Associations - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Member Associations and other stakeholders both in person and online - Plan effective communication and escalation processes and ensure implementation within the team - Plan and implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Actively research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with different FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience planning and delivering a similar project for a major international sport event - Experience planning and delivering customer care for corporate customers or business stakeholders - Experience leading and managing small teams - Experience delivering user acceptance tests - Ticketing experience, including venue and onsite operations for a major sports event - Strong customer service background - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organization - Time management and prioritization - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and qualifications to confirm your experience matches the role. 2. Prepare your CV and any supporting documents that demonstrate your ticketing and customer care experience. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
FIFA — Ticketing, Hospitality & Stadium Revenue logo
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Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing General Public Customer Care Manager

Ticketing General Public Customer Care Manager Opportunity Overview FIFA is hiring a Ticketing General Public Customer Care Manager to lead customer service operations for major international football events, based in Rio de Janeiro, Brazil. This fixed-term, full-time role sits within the Ticketing, Hospitality & Stadium Revenue department and reports to the Senior Manager. The position is central to how fans experience FIFA events, from the moment they contact customer care to the resolution of their issues on match days. The person in this role owns the entire customer care strategy across every channel, including contact forms, call centers, chatbots, and email. They set the direction that coordinators, specialists, and outsourced teams follow day to day. They also manage the relationship with external customer care and call center providers, from contract terms and service level agreements to performance management and renewal decisions. When service falls short, this manager makes the call on whether to renegotiate or change providers. This is a leadership position with significant scope. The manager leads the Quality Assurance team, defines training curricula and certification standards aligned with FIFA ticketing regulations, and owns the escalation governance framework. They act as the final internal escalation point before matters reach the Senior Manager. They also step into direct customer care delivery for media-sensitive escalations, VIP-adjacent complaints, or capacity gaps during peak on-sale periods and match days. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally, coordinating national associations across six confederations. Working at FIFA means being part of the team that delivers the world's most-watched sporting events, with millions of fans interacting with ticketing and customer care systems during each tournament cycle. Rio de Janeiro offers a vibrant working environment with a warm climate year-round. The city is known for its beaches, mountains, and cultural scene, though it also presents challenges including traffic congestion and security concerns that require awareness. The role requires relocation to Rio de Janeiro and the right to work in Brazil. Portuguese is the local language, though international event environments typically operate in English. The cost of living in Rio is moderate compared to other global cities, with housing costs varying significantly by neighborhood. Responsibilities - Define and own the customer care strategy and operating model across every channel, including contact forms, call center, chatbot, and email, setting direction for Coordinators, Specialists, and outsourced teams - Own the end-to-end relationship with outsourced customer care and call center providers, including contract terms, SLAs, onboarding, setup, ongoing performance management, and renewal or renegotiation decisions - Define the training curriculum and certification standards for customer care and call center staff, aligned to sales strategy and FIFA ticketing regulations, holding providers and team leads accountable for quality and pass rates - Step into direct customer care delivery for cases requiring Manager-level authority, including media-sensitive escalations, VIP-adjacent complaints, and capacity gaps during peak on-sale periods and match days - Design and own the escalation governance framework across channels and teams, acting as the final internal escalation point before matters reach the Senior Manager - Set the quality control framework and standards, owning corrective-action decisions when the QA team flags deviations from service requirements - Own the case management strategy inside the CRM, including workflow design, automation rules, and logic for what is handled automatically versus manually, partnering with the CRM/Digital team on system configuration - Build the business case for and drive adoption of productivity and satisfaction improvements, including tooling, process redesign, and agent enablement - Identify and report patterns and risks to the Senior Manager and relevant FIFA stakeholders, owning mitigation processes and escalating anything beyond the team's authority - Act as Customer Care's point of accountability toward FIFA functional areas including Legal, Sustainability, Data Protection, and Finance, translating requirements into operational process and owning compliance gaps - Define the KPI framework for customer care and call center performance, using CRM and other systems' output to make staffing, resourcing, and vendor-performance decisions - Lead the Quality Assurance team, setting methodology and standards and using QA findings to drive corrective action across the wider operation, in-house and outsourced - Own the governance model for the multilingual customer care knowledge base, including standards, versioning, and ownership, with day-to-day administration executed by the team Requirements & Qualifications - Minimum five years of experience leading large teams, including in-house staff and external service providers, with international and different cultural backgrounds working toward the same goal - Minimum three years of experience leading Ticketing Customer Care teams on major international sports events, including recruitment, training, and project delivery - Experience planning, managing, and conducting ticketing customer care strategies and processes for world-scale projects, including previous FIFA World Cups - Venue and onsite operations experience for ticketing and/or sport events - Experience in a similar role during previous FIFA World Cups - Team-leading skills with the ability to lead multicultural teams - Communication and problem-solving skills - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - CRM software experience for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials highlighting your ticketing customer care leadership experience, particularly with international sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil
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