Organization

FIFA — Ticketing, Hospitality & Stadium Revenue

4 active opportunities available

Jobs

Ticketing Training Coordinator

The Ticketing, Hospitality & Stadium Revenue department in Brazil is hiring a Ticketing Training Coordinator. This full-time, fixed-term position involves developing and designing e-learning content using tools like Adobe Captivate. The role requires collaboration with Ticketing Operations experts to ensure the accuracy of training modules. The coordinator will also support other Ticketing teams in their training planning and provide technical support for e-learning modules. The position is based in Rio de Janeiro, and the ability to relocate is required. The Ticketing Training Coordinator will work on integrating e-learning content within the Learning Management System and ensuring all modules are accessible and user-friendly. The role also involves monitoring and evaluating the effectiveness of training programs through assessments and feedback. The coordinator will maintain comprehensive documentation of training materials and development processes, and coordinate with the IT department to ensure seamless operation of e-learning platforms. The ideal candidate will have a bachelor's degree, 1-3 years of professional experience, and experience in training design and delivery. They should be highly accurate, detail-oriented, and proficient in MS Office and online collaboration tools. Native-level fluency in Brazilian Portuguese and English is required, and proficiency in additional languages is valued. Responsibilities Develop, design, and adapt existing e-learning content using Rapid Authoring Tools Collaborate with Ticketing Operations experts to gather information and ensure the accuracy of training modules Support other Ticketing teams in their training planning in relation to the e-learning tool Support Ticketing Operations teams in designing and delivering face-to-face training content and supporting resources Integrate and manage e-learning content within the Learning Management System (LMS) Ensure all e-learning modules are accessible and user-friendly for a diverse audience Monitor and evaluate the effectiveness of training programs through assessments and feedback Provide technical support and troubleshooting for e-learning modules and LMS issues Maintain comprehensive documentation of all training materials and development processes Coordinate with the IT department to ensure seamless operation of e-learning platforms Ensure compliance with organizational standards and industry regulations in all training content Conduct regular reviews and updates of e-learning content to maintain relevance and effectiveness Stay updated with the latest trends and best practices in e-learning and instructional design Support general ticketing operations for other FIFA events as required Requirements & Qualifications Bachelor degree or similar level of education 1-3 years of professional experience Experience in training design and delivery Experience in delivering e-learning as a training solution and managing LMS systems Highly accurate and detail-oriented working style Technology-minded, efficient, and accountable team player Native-level fluency in Brazilian Portuguese and English Proficiency in additional languages is valued Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams) and online collaboration tools Proficient in e-learning Rapid Authoring Tools Knowledge and understanding of Learning Management Systems (LMS) Able to think creatively and deliver solutions in a fast-paced environment Ability to work independently, managing multiple priorities Skilled in facilitating collaboration between various business areas Ability to adapt to working with different environments and time zones Ability to re-locate to Rio de Janeiro Right to work in Brazil Availability to work extended hours during test events and tournament time Experience working in international, multicultural environments preferred Benefits No benefits are specified in the source material. 2. Prepare your application materials, including your resume and cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs

FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Stadium Operations Manager

This is a fixed-term, full-time job as a Ticketing Stadium Operations Manager in Brazil. The role is part of the Ticketing, Hospitality & Stadium Revenue department. To be eligible, you need a Bachelor's degree or equivalent. The job involves managing ticketing operations for a stadium, which includes planning, delivering, and troubleshooting ticketing systems. The role requires strong communication skills, flexibility, and the ability to work independently. You will be working with various stakeholders, including FIFA departments and Host City venue teams. The job also involves designing and delivering training programs for stadium ticketing staff. The ideal candidate has solid experience in ticketing operations, preferably in a stadium or large venue and international sporting events. Proficiency in MS Office and planning software is also required. Responsibilities Assist in defining overarching and stadium-specific ticketing operations concepts Liaise with other Ticketing and non-Ticketing functions to plan and deliver required stadium ticketing infrastructure, technology, equipment, and security Define and develop stadium ticketing operational policies and procedures Define and develop stadium ticketing issue resolution processes Configure all ticketing systems for use during tournament operations Assist in the development and execution of stadium ticketing workforce planning Design and deliver a world-class training program for stadium ticketing staff, contractors, and volunteers Ensure two-way communication and engagement with FIFA departments and Host City venue teams Plan and deliver Ticketing HQ operations support for venue teams during tournament time Support general ticketing operations for other FIFA events as required Requirements & Qualifications Bachelor’s degree or equivalent level of education Customer-oriented, strong communication skills, flexible, efficient, and accountable team player Solid Ticketing Operations experience – ideally in a stadium or large venue and international sporting events Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams, Visio & Project) and planning software and online collaboration tools Experience in designing and delivering face-to-face and online training Experience in managing large projects with multiple workstreams and stakeholders Experience in delivering world-class customer service Knowledge of Ticketing and Electronic Access Control systems Knowledge of e-learning design systems is preferred Ability to work independently, managing multiple priorities Ability to coordinate across internal functional areas as well as external stakeholders Ability to adapt to working with different environments and time zones Willingness to travel to host cities Availability to work extended hours during test events and tournament time Experience working in international, multicultural environments preferred Fluent in English and Portuguese Right to work in Brazil Ability to re-locate to Rio de Janeiro 2. Prepare your application, including your resume and any required documents. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs

FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Stadium Configuration Coordinator

This is a fixed-term, full-time job as a Ticketing Stadium Configuration Coordinator in the Ticketing, Hospitality & Stadium Revenue department in Brazil. The job involves working in this department on a full-time basis. The employer is looking for someone to work in Brazil. The job is a fixed-term position, meaning it has a specific end date. The department is focused on ticketing, hospitality, and stadium revenue. The coordinator role is likely to involve working with stadium configurations for ticketing purposes. The job is based in Brazil, so the successful applicant will need to be able to work in this location. The fixed-term contract means that the job is temporary, but full-time. Responsibilities - Coordinate stadium configuration for ticketing purposes - Work in the Ticketing, Hospitality & Stadium Revenue department - Be employed on a fixed-term, full-time basis Requirements & Qualifications - Must be able to work in Brazil - Must be available for full-time employment - Must be able to work on a fixed-term contract 2. Prepare your application, including any necessary documents. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs

FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing System Manager

This is a full-time, fixed-term job position as a Ticketing System Manager in the Ticketing, Hospitality & Stadium Revenue department located in Brazil. The role is part of the team responsible for managing stadium revenue. The job involves working with the ticketing system on a daily basis. The Ticketing System Manager position is a job opportunity, not a scholarship. It is a paid role that requires managing the ticketing system. The department this role is in suggests the job will involve working with stadium events and hospitality. Responsibilities - Managing the ticketing system 2. Prepare your application materials 3. Click the Apply button below to submit your application

Rolling deadline🇧🇷 Brazil

FIFA — Ticketing, Hospitality &amp; Stadium Revenue

Jobs

Ticketing Training Coordinator

Ticketing Stadium Operations Manager

Ticketing Stadium Configuration Coordinator

Ticketing System Manager

FIFA — Ticketing, Hospitality & Stadium Revenue