ICM Intern - Fall 2026 (UNPAID)
Opportunity Overview The International Rescue Committee (IRC) is looking for an Intensive Case Management (ICM) Intern for Fall 2026. This is an unpaid position that supports refugees with severe physical or mental health conditions, the elderly, single-headed households, primary caregivers, and victims of sexual assault and gender-based violence. The intern works closely with ICM and Supplemental Case Management (SCM) caseworkers to help these clients navigate their first five years of resettlement in the U.S. The IRC was founded in 1933 at the call of Albert Einstein. It is one of the world's largest humanitarian non-governmental organizations, operating in more than 40 countries and 29 U.S. cities. The organization provides emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of crisis or violent conflict. The ICM program operates in 29 offices across the IRC's U.S. network, focusing on the most vulnerable refugees who need extra support to achieve self-sufficiency. Day to day, the intern checks in on clients' well-being, helps with intakes and assessments, develops individualized plans, and provides transportation to appointments. The work involves educating clients on the U.S. healthcare and benefits systems, coordinating with community partners, and keeping thorough case file documentation. It is hands-on, client-facing work that requires flexibility and a genuine interest in the refugee community. This role is a good fit for students or recent graduates in social work, public health, international relations, or related fields who want direct experience in refugee resettlement. It is unpaid, so it works best for someone who can volunteer their time while gaining practical case management experience. The position reports to the SCM Caseworker. Responsibilities - Attend intern orientation - Assist with client check-ins over the phone, in person, or by video, as appropriate or preferred by the client - Assist with ICM client intakes and assessments - Develop individualized plans with detailed action steps based on client needs - Educate clients on the U.S. healthcare and benefits systems, as needed - Provide transportation to appointments and attend appointments with clients, as appropriate - Communicate with community partners for the purpose of case coordination - Explore community resources and assist with client internal and external referrals to connect to outside organizations and agencies - Assist clients on an as-needed basis, which may include collecting signatures, completing paperwork, delivering items to clients' homes, bill payment, mailing checks, and navigating various systems such as medical, mental health, education, transportation, and benefits - Keep thorough and accurate case file documentation in the IRC's database - Assist with organizing digital files, keep all digital files up to date, and create new digital client files as needed - Record hours and submit a completed timesheet for each month via the IRC's online Volunteer Dashboard - Communicate client concerns and potential challenges to the ICM caseworker Requirements & Qualifications - Be respectful and aware of the varied backgrounds and experiences of refugee clients, and respect their beliefs and values, which may differ from your own - Strong interpersonal skills and an interest in working with the refugee community - Ownership of a car, a valid driver's license, and car insurance - Willingness to transport clients in your personal vehicle (optional) - Willingness to be flexible and accommodating to client needs - Access to a computer and willingness to comply with IRC acceptable use policies Benefits - 10 sick days - 10 U.S. holidays - 20-25 paid time off days depending on role and tenure - Medical insurance starting at $163 per month - Dental insurance starting at $6.50 per month - Vision insurance starting at $5 per month - FSA for healthcare and commuter costs - 403b retirement savings plan with immediately vested matching - Disability and life insurance - Employee Assistance Program available to staff and their families for counseling and support in times of crisis How to Apply 1. Review the qualifications and confirm you meet the requirements, including having a car, valid driver's license, and car insurance. 2. Prepare any relevant experience or coursework in social work, refugee services, or related fields to highlight in your application. 3. Click the Apply button below to submit your application.