Head of Middle East and North Africa

Posted July 20, 2026

About this opportunity

Opportunity Overview

Front Line Defenders is hiring a Head of Middle East and North Africa to join their team, based in the region and reporting to the Director of Global Protection. This role leads the Regional Protection Team and is responsible for setting the strategic direction, priorities, and protection responses of Front Line Defenders within the region. The Head of Region ensures that the organisation's work is grounded in the realities, needs, and priorities of human rights defenders, with resources directed where they can make the greatest impact. Front Line Defenders is an international organisation based in Ireland that works exclusively for the protection of human rights defenders at risk. The organisation provides practical help through protection grants, physical and digital protection training, lobbying, advocacy, and campaigning. The Regional Team plays a central role in shaping organisational direction by ensuring that strategies, approaches, and interventions are driven by regional priorities, while contributing directly to global strategy and positioning. The Head of Region will work closely with various Heads of Programmes to ensure that all organisational programmes are aligned with and responsive to regional priorities. They will also assume overall management and operational responsibility for the regional team, ensuring the coordinated, effective, and secure delivery of work across various contexts.

Responsibilities

Nurture an inclusive, values-driven, supportive team culture with a focus on delivering impact for human rights defenders in line with the organisation's vision, values, and mission.
Lead the regional team to develop, monitor, and implement work plans to ensure the delivery of regional strategies.
Work with the regional team across the different areas of response to HRDs, sustaining core workflows while leading initiatives to optimize underperforming processes.
Support Protection Coordinators to spearhead the identification of emerging trends and regional strategic prioritisation, amplifying their voice to inform organisational strategy, and set priorities for coordination with programmes.
Contribute to organisational operations systems, procedures, and policies to support the efficient functioning of the organisation in their region.
Assess key financial, legal, operational, and reputation issues and risks involving the staff and FLD work in the region, and feed into organisation risk management systems.
Foster healthy behaviour at work, ensuring regular check-ins with staff, spotting early warning signs of stress and burnout, making supportive adjustments at work, and nurturing positive relationships.
Contribute to active risk management to identify, analyse, and mitigate against risks that may impact staff and the delivery of programmes.
Support FLD to be a learning organisation, which continually measures, evaluates, reviews, and learns in order to improve and enhance delivery and responsiveness to HRD's.
Plan, manage, and monitor the regional annual budget, ensuring strong financial stewardship and effective delivery within agreed parameters.
Maintain and develop relationships with key partners, supporters, funders, and potential funders.

Benefits

Salary: €73,327 - €91,382 per annum
26 annual leave days
Pension
Paid Health Insurance
Income Protection & Life Assurance
Employee Assistance Scheme (EAP)
Monthly Well-Being Provisions

Requirements & Qualifications

Considerable knowledge and understanding of international human rights work, including the role and holistic protection needs of human rights defenders.
Strong understanding of the political and human rights contexts across the MENA region.
Excellent political judgment, including the ability to make strategic choices based on sound analysis of potential costs and benefits.
Demonstrated strong analytical and problem-solving skills, including the ability to identify and resolve potential issues before they arise.
Sound decision-making, particularly in high-pressure and high-risk situations.
High level of competence in English and Arabic.
Excellent written and verbal communication and presentation skills, including the ability to clearly and concisely communicate ideas.
Strong drafting, editing, and proofreading skills with the ability to produce clear and accurate documents efficiently.
Excellent interpersonal and collaboration skills, with the ability to work effectively with colleagues across the organisation, as well as with HRDs, NGOs, and government/institution officials.
Ability to supervise, mentor, and provide guidance to a diverse team, while contributing effectively within multi-level team environments.
Lead by example to motivate staff and ensure the values and culture of the organisation are maintained.
Demonstrates personal leadership, initiative, and pro-activity.
Capacity to plan, prioritise, and manage multiple, sometimes competing demands efficiently in a challenging, fast-paced environment.
Strong organisational skills, including an ability to prioritise initiatives across several countries in multiple time zones.
Basic skills for budgeting management.
At least 10 years' experience working at a senior level in a human rights organisation, or equivalent experience in a similar organisation in a leadership role.
Experience of working in an international context in the protection of human rights and/or human rights defenders, ideally within an international or regional human rights organisation.
Significant management experience in a relevant field, people management, staff well-being, strategic planning, and evaluation.
Experience of building and working effectively with teams of people from diverse professional and/or cultural backgrounds, including managing remote staff and working across multiple time zones.
Experience of managing budgets and delivering organisational objectives, including fundraising experience.
Experience of driving innovation and developing programming.

How to Apply

Review the job description and requirements to ensure you meet the necessary qualifications.
Prepare your application, including your CV and a cover letter, to submit to Front Line Defenders.
Click the Apply button below to submit your application.

Ready to apply?

Apply Now →

Eligibility CheckerFind opportunities that fit you CV BuilderBuild a scholarship-ready CV

Similar Jobs

View all →

Jobs

INNERGY

Onboarding Specialist

The Onboarding Specialist role is focused on managing the onboarding process for new clients, setting clear expectations, defining milestones, and tracking progress. This involves supporting client education, monitoring client health, and maintaining clear communication with clients. The goal is to keep clients engaged and motivated throughout the onboarding process, encouraging the adoption of best practices. The ideal candidate has experience in onboarding, client success, or related roles, preferably within the architectural millwork industry or manufacturing. The Onboarding Specialist will work closely with clients to identify and address potential challenges early on, developing strategies to overcome obstacles and keep the onboarding process on track. This role also involves gathering client feedback and sharing insights to refine onboarding strategies and influence future training content priorities. The Onboarding Specialist must have strong communication skills, excellent organizational and time-management skills, and the ability to analyze data and use insights to manage progress and risks. The role requires a problem-solving mindset with adaptability to client needs and challenges. The Onboarding Specialist will collaborate with content or training teams to prioritize and influence resource development, and will be responsible for maintaining clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility. Responsibilities - Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals - Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most - Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early - Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices - Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility - Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome these obstacles and keep onboarding on track - Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities Requirements & Qualifications - Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry or manufacturing - Strong communication skills with the ability to explain complex concepts clearly - Excellent organizational and time-management skills - Ability to analyze data and use insights to manage progress and risks - Skilled at motivating and guiding clients toward successful outcomes - Experience collaborating with content or training teams to prioritize and influence resource development - Problem-solving mindset with adaptability to client needs and challenges Benefits - Travel up to 10% of the time 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

Sunrise

Patient Experience Coordinator

The Patient Experience Coordinator role is available at a tech-enabled, AI-supported care environment. This position serves as a primary point of contact for patients through phone, email, and in-app messaging. The coordinator will work with cross-functional teams, including Care Coordination, Billing, and Clinical Operations, to ensure patients receive coordinated support throughout their care journey. The ideal candidate will have experience in healthcare coordination, patient support, or a similar patient-facing healthcare role. The Patient Experience Coordinator will resolve non-clinical patient inquiries, escalate concerns to appropriate teams when necessary, and maintain accurate documentation in accordance with established workflows and HIPAA requirements. The role requires exceptional written and verbal communication skills, empathy, professionalism, and emotional intelligence. The coordinator will also contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. The company offers a dynamic, remote work environment with opportunities for professional growth and development. The team is international, with members across the US, France, and Belgium, and the company provides comprehensive benefits, including health insurance, retirement planning, and paid time off. Responsibilities - Serve as a primary point of contact for patients through phone, email, and in-app messaging - Partner with cross-functional teams to ensure patients receive coordinated support throughout their care journey - Resolve non-clinical patient inquiries and escalate concerns to appropriate teams when necessary - Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements - Communicate clearly and compassionately with patients - Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment - Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager - Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance Requirements & Qualifications - 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role - Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence - Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams - Confidence using digital communication tools, healthcare technology, and patient engagement platforms - Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Genuine commitment to improving patient experience - Operational and automation mindset - Availability to work Pacific Time or Eastern Time (PST or EST) business hours Benefits - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend - Annual team offsite - Meaningful work that directly improves people's lives - Opportunity to be part of an international team 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

e.l.f. Beauty

Manager International Customer Supply Chain rhode

e.l.f. Beauty, Inc. is hiring a Manager of International Customer Supply Chain for its rhode brand. This role will be based in the United Kingdom and European Union, and will involve working closely with international distributors, retail partners, and cross-functional teams to deliver an exceptional customer experience. The company had net sales of $1.6 billion in its fiscal year 26, and has had 29 consecutive quarters of net sales growth. e.l.f. Beauty, Inc. offers a competitive total compensation package, including base salary, bonus eligibility, equity, and flexible time off. The Manager of International Customer Supply Chain will be responsible for building strong relationships with key retail partners, understanding their supply chain requirements, and supporting innovation and promotional planning. This role will also involve continually assessing opportunities to improve customer supply chain, reducing operational costs, and driving volume through supply chain metrics. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to operate in a fast-paced, high-growth environment. e.l.f. Beauty, Inc. has a unique culture that combines competitive pay and benefits with a hybrid work environment and flexible time off. The company values its employees and offers opportunities for growth and development. The Manager of International Customer Supply Chain will be an important part of the team, working to drive business results and improve customer satisfaction. Responsibilities - Serve as a key point of contact between rhode and international distributors and retail customer operations teams - Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics - Develop a deep understanding of each international distributor and retail partner's distribution model, operational requirements, key metrics, and inventory planning needs - Oversee and ensure smooth order processing and timely delivery across international customers, distributors, and retail partners - Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales, and Operations stakeholders - Track and monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads - Partner with international distributors, retailer Supply Chain, and planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage - Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk - Participate and contribute to customer demand forecasting, maximizing forecast accuracy - Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence - Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence - Ability to connect internal functions to drive supply chain improvements for the customer - Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution Requirements & Qualifications - Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience - 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles - Must have experience with Sephora and/or other global prestige beauty retailers - Experience supporting international retailers, distributors, or global customer supply chain operations - Strong communication skills both verbal and written - Excellent Excel skills and knowledge - Proven ability to build strong relationships with retail partners, internal cross-functional teams, and deliver results - Ability to make thoughtful decisions when data is limited, ambiguous, or evolving - Experience managing multiple countries, distributors, or regional supply chain requirements - Willingness to travel internationally is required Benefits - Budgeted salary: £67,000 - £82,000 - Annual company-based performance bonus, up to 200% of target bonus - Equity - Flexible time off - Hybrid work environment, with 3 days in office and 2 days at home - Opportunity to work with a fast-growing and successful company 2. Prepare your application, including your resume and cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline