Jobs
Lenovo — Information Technology
Service Desk Intern (6 - 12 months) - Cantonese Speaking
This is a 6-12 month internship at Lenovo in Kuala Lumpur, Malaysia, specifically for students who need to complete an internship as part of their academic program. The role is in the IT department, focusing on service desk support. Lenovo is a global technology company with a wide range of products and services. The internship is intended for undergraduates in computer science, information technology, or related fields. The internship is a full-time position, and the company offers the possibility of extension, subject to approval by the university. After completing the internship, candidates may be considered for full-time employment opportunities. The company values diversity and inclusion and is committed to building a more equitable and trustworthy future through innovation. The internship is designed for students who are looking for hands-on experience in IT support and service desk management. The company provides a fast-paced and team-oriented environment, and interns will have the opportunity to work with a variety of technologies and systems. Responsibilities Assist users seeking technical assistance via phone, email, chat, or ticketing systems Log and manage incidents and service requests in the ITSM tool Perform initial diagnosis and attempt to resolve issues related to password resets, email, operating system, and basic hardware troubleshooting Escalate unresolved issues to L2/L3 support or relevant teams Monitor open tickets and ensure timely follow-up and closure Maintain detailed and accurate documentation of user interactions and solutions provided Provide status updates and communication to users on ticket progress Participate in shift rotations, including weekends and holidays as required Requirements & Qualifications Undergraduate degree in computer science, information technology, or related field Minimal experience in an IT support or service desk role Basic understanding of IT systems and troubleshooting techniques Familiarity with ITIL practices is an advantage Good interpersonal and communication skills Strong problem-solving and analytical abilities Customer-oriented with a service mindset Ability to work in a fast-paced, team-oriented environment Proficient in English, Mandarin, Cantonese (spoken and written) Benefits Opportunity for full-time employment after completing the internship Hands-on experience in IT support and service desk management Work in a fast-paced and team-oriented environment 2. Prepare your application, including your resume and any required documentation. 3. Click the Apply button below to submit your application.