Walk-in Case Management Services Intern (Fall 2026)

Posted July 19, 2026

About this opportunity

Opportunity Overview

The International Rescue Committee is hiring a Walk-in Case Management Services Intern for Fall 2026. This internship is based in the Baltimore metropolitan area and will involve working with refugees, asylees, and other humanitarian immigrants. The intern will assist clients with navigating walk-in services, including activating EBT cards for food stamps, applying for Social Security cards, and obtaining Maryland ID cards. The internship will start with a required orientation on Monday, September 14th, and will continue through December 18th, 2026. The International Rescue Committee is a humanitarian non-governmental organization that responds to the world's worst humanitarian crises. The organization has been working in more than 40 countries and 29 U.S. cities, helping people to survive, reclaim control of their future, and strengthen their communities. As an intern, you will be part of a team that delivers lasting impact by restoring safety, dignity, and hope to millions of people worldwide. The internship will provide an opportunity to learn about the services that refugees, asylees, and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area. You will also learn about strategies for effective, holistic case management and develop resourcefulness and problem-solving skills to work independently in different situational contexts.

Responsibilities

Assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards
Assist clients to coordinate transportation to medical and other required appointments
Conduct remote, office, home, or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore
Assist with service documentation through case-notes and case file maintenance
Other duties as assigned

Benefits

Per diem reimbursement at the rate of $15 per day to offset the costs of food and travel
Reimbursement for mileage driven for approved activities
University credit may be arranged
IRC laptop for the duration of the internship

Requirements & Qualifications

Prior experience and interest working with refugees and immigrants preferred
Prior experience and interest in case management or social work preferred
Ability to work independently and as a team member in a fast-paced and global environment
Flexible and reliable, with outstanding attention to detail
Strong problem-solving skills
Excellent communication and interpersonal skills
Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box)
Fluency in English required
Bilingual ability in one of the predominant languages of the local client base is desired
Valid driver’s license, reliable access to a vehicle with current insurance, and the ability to travel regularly throughout Baltimore preferred

How to Apply

Apply online at careers.rescue.org by 11:59 PM ET on Sunday, August 30th
Applicants selected for interviews will be contacted to schedule interviews beginning August 2026
Click the Apply button below to submit your application

Guide: Scholarship Interviews →

Ready to apply?

Apply Now →

Eligibility CheckerFind opportunities that fit you CV BuilderBuild a scholarship-ready CV

Similar Jobs

View all →

Jobs

INNERGY

Onboarding Specialist

The Onboarding Specialist role is focused on managing the onboarding process for new clients, setting clear expectations, defining milestones, and tracking progress. This involves supporting client education, monitoring client health, and maintaining clear communication with clients. The goal is to keep clients engaged and motivated throughout the onboarding process, encouraging the adoption of best practices. The ideal candidate has experience in onboarding, client success, or related roles, preferably within the architectural millwork industry or manufacturing. The Onboarding Specialist will work closely with clients to identify and address potential challenges early on, developing strategies to overcome obstacles and keep the onboarding process on track. This role also involves gathering client feedback and sharing insights to refine onboarding strategies and influence future training content priorities. The Onboarding Specialist must have strong communication skills, excellent organizational and time-management skills, and the ability to analyze data and use insights to manage progress and risks. The role requires a problem-solving mindset with adaptability to client needs and challenges. The Onboarding Specialist will collaborate with content or training teams to prioritize and influence resource development, and will be responsible for maintaining clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility. Responsibilities - Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals - Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request the training resources clients need most - Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early - Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices - Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility - Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome these obstacles and keep onboarding on track - Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities Requirements & Qualifications - Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry or manufacturing - Strong communication skills with the ability to explain complex concepts clearly - Excellent organizational and time-management skills - Ability to analyze data and use insights to manage progress and risks - Skilled at motivating and guiding clients toward successful outcomes - Experience collaborating with content or training teams to prioritize and influence resource development - Problem-solving mindset with adaptability to client needs and challenges Benefits - Travel up to 10% of the time 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

Sunrise

Patient Experience Coordinator

The Patient Experience Coordinator role is available at a tech-enabled, AI-supported care environment. This position serves as a primary point of contact for patients through phone, email, and in-app messaging. The coordinator will work with cross-functional teams, including Care Coordination, Billing, and Clinical Operations, to ensure patients receive coordinated support throughout their care journey. The ideal candidate will have experience in healthcare coordination, patient support, or a similar patient-facing healthcare role. The Patient Experience Coordinator will resolve non-clinical patient inquiries, escalate concerns to appropriate teams when necessary, and maintain accurate documentation in accordance with established workflows and HIPAA requirements. The role requires exceptional written and verbal communication skills, empathy, professionalism, and emotional intelligence. The coordinator will also contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance. The company offers a dynamic, remote work environment with opportunities for professional growth and development. The team is international, with members across the US, France, and Belgium, and the company provides comprehensive benefits, including health insurance, retirement planning, and paid time off. Responsibilities - Serve as a primary point of contact for patients through phone, email, and in-app messaging - Partner with cross-functional teams to ensure patients receive coordinated support throughout their care journey - Resolve non-clinical patient inquiries and escalate concerns to appropriate teams when necessary - Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements - Communicate clearly and compassionately with patients - Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment - Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager - Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance Requirements & Qualifications - 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role - Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence - Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams - Confidence using digital communication tools, healthcare technology, and patient engagement platforms - Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Genuine commitment to improving patient experience - Operational and automation mindset - Availability to work Pacific Time or Eastern Time (PST or EST) business hours Benefits - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend - Annual team offsite - Meaningful work that directly improves people's lives - Opportunity to be part of an international team 2. Prepare your application materials, including your resume and a cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs

e.l.f. Beauty

Manager International Customer Supply Chain rhode

e.l.f. Beauty, Inc. is hiring a Manager of International Customer Supply Chain for its rhode brand. This role will be based in the United Kingdom and European Union, and will involve working closely with international distributors, retail partners, and cross-functional teams to deliver an exceptional customer experience. The company had net sales of $1.6 billion in its fiscal year 26, and has had 29 consecutive quarters of net sales growth. e.l.f. Beauty, Inc. offers a competitive total compensation package, including base salary, bonus eligibility, equity, and flexible time off. The Manager of International Customer Supply Chain will be responsible for building strong relationships with key retail partners, understanding their supply chain requirements, and supporting innovation and promotional planning. This role will also involve continually assessing opportunities to improve customer supply chain, reducing operational costs, and driving volume through supply chain metrics. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to operate in a fast-paced, high-growth environment. e.l.f. Beauty, Inc. has a unique culture that combines competitive pay and benefits with a hybrid work environment and flexible time off. The company values its employees and offers opportunities for growth and development. The Manager of International Customer Supply Chain will be an important part of the team, working to drive business results and improve customer satisfaction. Responsibilities - Serve as a key point of contact between rhode and international distributors and retail customer operations teams - Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics - Develop a deep understanding of each international distributor and retail partner's distribution model, operational requirements, key metrics, and inventory planning needs - Oversee and ensure smooth order processing and timely delivery across international customers, distributors, and retail partners - Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales, and Operations stakeholders - Track and monitor weekly sell out data coupled with retailer in stock levels in partnership with Demand planning and Sales account leads - Partner with international distributors, retailer Supply Chain, and planning teams to drive additional orders or forecast adjustments guaranteeing appropriate inventory coverage - Track and report on key international customer supply chain KPIs, including fulfillment, in-stocks, service levels, on-time delivery, and potential chargeback risk - Participate and contribute to customer demand forecasting, maximizing forecast accuracy - Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence - Partner closely with international teams, distributors, and cross-functional stakeholders to support new market launches, regional assortment expansion, and ongoing operational excellence - Ability to connect internal functions to drive supply chain improvements for the customer - Help educate and align internal teams on international customer expectations, distributor requirements, regional retailer requirements, and best practices for execution Requirements & Qualifications - Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience - 5+ years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or related operational roles - Must have experience with Sephora and/or other global prestige beauty retailers - Experience supporting international retailers, distributors, or global customer supply chain operations - Strong communication skills both verbal and written - Excellent Excel skills and knowledge - Proven ability to build strong relationships with retail partners, internal cross-functional teams, and deliver results - Ability to make thoughtful decisions when data is limited, ambiguous, or evolving - Experience managing multiple countries, distributors, or regional supply chain requirements - Willingness to travel internationally is required Benefits - Budgeted salary: £67,000 - £82,000 - Annual company-based performance bonus, up to 200% of target bonus - Equity - Flexible time off - Hybrid work environment, with 3 days in office and 2 days at home - Opportunity to work with a fast-growing and successful company 2. Prepare your application, including your resume and cover letter. 3. Click the Apply button below to submit your application.

Rolling deadline