Community Navigation Specialist

Posted July 19, 2026

About this opportunity

Opportunity Overview

The International Rescue Committee is hiring a Community Navigation Specialist. This role is based at the IRC and involves working with clients to navigate systems and access community resources. The Community Navigation Specialist will provide individualized support and connect clients with eligible community resources. The IRC is a humanitarian organization that responds to crises and helps people rebuild their lives. The Community Navigation Specialist will work with clients who are going through the adjustment of status process and need help accessing required services. This role does not provide immigration legal advice or representation, but instead focuses on client outreach, system navigation, and referral coordination. The specialist will also maintain accurate tracking systems to monitor client progress and outcomes. The IRC is a large international humanitarian organization with operations in over 40 countries and 29 US cities. The organization helps people affected by conflict and disaster to survive, recover, and rebuild their lives. The Community Navigation Specialist will be part of a team that delivers lasting impact and restores safety, dignity, and hope to millions of people worldwide.

Responsibilities

Conduct outreach to eligible client populations
Refer case-specific immigration legal questions to licensed or accredited legal service providers
Provide individualized navigation and support to help clients understand the referral process
Assist clients with scheduling intake appointments and support timely completion of referral activities
Conduct regular follow-up with clients to address barriers to engagement
Maintain accurate tracking systems to monitor client progress, referrals, appointments, and outcomes
Assist clients in accessing required services related to their pathway to permanent residency
Support clients in navigating appointment systems, transportation options, and interpretation resources
Provide practical guidance that empowers clients to independently navigate service systems
Identify barriers and connect clients with appropriate resources to address them
Coordinate with service providers to support continuity of care and successful client engagement
Build rapport and provide strengths-based guidance that promotes client self-sufficiency
Ensure services are delivered in a culturally responsive, trauma-informed, and client-centered manner
Connect clients with community resources that support long-term stability and integration
Promote equitable access to services and support informed decision-making by clients
Document all client interactions, referrals, appointments, outcomes, and follow-up activities
Collaborate effectively with coworkers, accredited immigration legal services providers, and community organizations
Maintain positive working relationships with established community partners and service providers
Participate in staff meetings, training opportunities, and partner convenings as required
Perform other related duties as assigned

Benefits

No benefits are specified in the source material

Requirements & Qualifications

Undergraduate degree or equivalent experience
Relevant professional experience in human services field, community services navigation, or nonprofit program required
Minimum of 2 years of experience strongly preferred
Experience with immigrant and refugee populations preferred
Lived experience valued
Strong relationship building and diplomacy skills
Demonstrated success working and communicating effectively in a multi-cultural environment
Detail-oriented with solid problem-solving skills
Proven ability to multi-task, prioritize duties, and manage time effectively
Attention to detail and accuracy in work product
Fluent in English, both spoken and written
Proficiency in language(s) spoken by IRC’s clients is desired, including Swahili, Arabic, Spanish, Dari, and/or Pashto
Proficient in Microsoft Office applications
Ability to use the internet and other digital tools for data entry, research, and problem-solving purposes

How to Apply

Review the job description and requirements to ensure you are a good fit for the role.
Prepare your application materials, including your resume and cover letter.
Click the Apply button below to submit your application.

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