Jobs
ARStrat
Patient Scheduler
The Patient Scheduler is a full-time job that involves scheduling appointments, verifying patient insurance, and maintaining patient records. This remote role requires a high school diploma or GED, with a bachelor's degree preferred. It demands strong communication and problem-solving skills, as well as experience with customer service, appointment scheduling, or healthcare. The company offers comprehensive health benefits, life and disability coverage, a 401(k) retirement plan, and paid time off. This role is suited for someone seeking a full-time job in the healthcare industry. The job is remote, which means the employee will work from home. The company prefers candidates with experience working in high-volume inbound and outbound call environments. Responsibilities - Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence - Collect, verify, and communicate benefit details of patient insurance policies during scheduling - Educate patients on the insurance verification process and estimated patient responsibility prior to their visit - Confirm patient appointments and provide appointment details, location information, and special instructions - Create and maintain patient records including demographic information and required paperwork - Contact referring provider offices to obtain necessary records and visit preparation details - Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively - Respond to patient inquiries professionally and in a timely manner via phone and written communication - Collaborate with internal teams and third-party systems to support coordinated patient care - Assist insurance verification associates when needed - Maintain HIPAA compliance and confidentiality at all times Requirements & Qualifications - High school diploma or GED required - Bachelor's degree preferred - 2+ years of customer service, appointment scheduling, or healthcare experience required - 1+ years of EHR system experience (athenaOne preferred) - 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments - Strong verbal and written communication skills - Excellent problem-solving and conflict resolution skills - Proficiency in Google Suite, Microsoft Office, and other computer systems - Strong customer service mindset with compassion and professionalism - Ability to maintain confidentiality and comply with HIPAA regulations - Strong attention to detail and ability to maintain accurate records - Ability to multitask and work in a fast-paced environment - Ability to work independently and as part of a team - Dependable, punctual, and able to manage time effectively - Adaptable and open to change in a dynamic healthcare environment - Strong problem-solving skills and ability to think critically - Team-oriented mindset with strong collaboration skills - Empathetic and patient-focused approach to service - Professional communication and customer service skills Benefits - Comprehensive health benefits: choose from a variety of medical, dental, and vision plans - Life and disability coverage: company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage - 401(k) retirement plan: company match to help invest in your future - Paid time off: begin accruing PTO on your first day of employment 2. Prepare your resume and any other required documents, such as a cover letter or references. 3. Click the Apply button below to submit your application.