Jobs
Medallia
Digital Experience Specialist
Medallia is hiring a Digital Experience Specialist to work remotely from Pune, India, on its Experience Cloud platform. The company offers a SaaS platform that helps organizations understand and manage experience for customers, employees, and other stakeholders. The Digital Experience Specialist will work with clients to implement and optimize Medallia's Digital Experience Analytics software. This role involves collecting customer requirements, creating technical specifications, and analyzing digital experience data to identify trends and growth opportunities. The specialist will also provide strategic consulting and insights to clients, ensuring they extract maximum value from the platform. Medallia values diversity and is an equal opportunity workplace, celebrating intellectual curiosity and offering a culture of innovation and consulting. The role is full-time, and relocation support is not available. The company's platform is used by organizations to understand and manage experience for customers, employees, and other stakeholders. The Digital Experience Specialist will play a key role in helping clients get the most out of the platform. Medallia's culture is one of innovation and consulting, and the company is looking for someone who is passionate about technology and driven to deliver results. The Digital Experience Specialist will have the opportunity to work with a market-leading technology in Experience Management and directly influence how large brands interact with their customers. Responsibilities Lead implementations of Medallia's Digital Experience Analytics software Collect customer requirements and create technical specifications Analyze and interpret digital experience data to identify trends, pain points, and growth opportunities Present findings through compelling storytelling that drives executive action Act as a trusted advisor to ensure clients extract real business value from the platform Support QA, client UAT, and launch processes Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities Partner with client teams to resolve technical issues/inquiries Proactively oversee account performance, ensuring the technical solution evolves with the client's strategic needs Work closely with Product and Sales teams to align Medallia's capabilities with clients' long-term visions Requirements & Qualifications Minimum 2+ years of experience in a client-facing, technical, professional services, or closely related role Bachelor's degree, or equivalent experience, with demonstrated interest in technology Preferred technical experience including Javascript, HTML, CSS, and XML Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys Experience with digital platforms such as Google Analytics and Adobe Analytics Analytical mindset with proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations High-impact communication skills, with ability to present insights to senior stakeholders Results-oriented with an obsessive focus on client success and platform adoption Growth-minded with desire for continuous learning and proactively driving initiatives for improvement Benefits Remote work arrangement Opportunity to work with a market-leading technology in Experience Management Collaborative and innovative work environment Chance to directly influence how large brands interact with their customers 2. Prepare your application, including your resume and a cover letter. 3. Click the Apply button below to submit your application.