Jobs
Storyteller
AI Operations Manager
Storyteller is hiring an AI Operations Manager to work remotely from anywhere in South Africa. The role offers a salary of up to ZAR 500,000 per year, on a full-time, permanent employment contract, and comes with 33 days of paid leave and benefits. The company is a SaaS platform used by globally recognized brands across sport, media, entertainment, and beyond, and is looking for someone to drive the operational quality, reliability, and effectiveness of its AI tooling. The AI Operations Manager will be responsible for making sure the AI tools, platforms, workflows, and configurations used across the business are well-run, dependable, and continuously improving. This is a high-ownership role that requires strong technical judgment, especially around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies. Storyteller is a remote-first, product-led company that cares about clear communication, strong ownership, thoughtful use of technology, and building better ways of working as it grows. The company is looking for someone who is motivated by making its AI tooling materially better, more reliable, and easier to use, and who can combine practical technical execution with good operational judgment. Responsibilities Take operational ownership of the configuration, reliability, and standards of Storyteller’s AI tools and AI platforms Support the AI Operations team’s response when AI tools, platforms, models, or underlying capabilities change Set, maintain, and improve operational standards for how AI tooling is configured, accessed, used, and monitored Improve visibility around AI tool configuration, platform usage, access administration, permissions, dependencies, and operational performance Identify weak, unstable, or high-friction areas in the AI tooling setup and help develop practical solutions that are durable and scalable Work with internal teams to understand where AI tooling is helping, where it is creating friction, and what needs to improve Give leadership clearer visibility on where the AI tooling stack is performing well, where it is fragile, and what platform or workflow changes are needed next Help ensure Storyteller’s AI tooling remains useful, controlled, reliable, and aligned with how the business actually works Requirements & Qualifications Demonstrable experience managing or improving technical platforms, ideally including AI tools, automation platforms, LLM-based tools, or AI-enabled workflows High agency and strong ownership of operational outcomes Strong technical judgment, especially around AI tools, platform configuration, workflows, permissions, integrations, APIs, and dependencies Comfort making decisions in fast-moving, ambiguous environments The ability to prioritize trade-offs across a technical tooling stack and act decisively A track record of driving operational improvements through to completion, not just identifying or proposing them Clear, direct communication and the confidence to uphold standards Genuine interest in AI tools and a strong instinct for how quickly the AI tooling environment is changing Good judgment about when to act independently, when to ask for input, and how to translate between user needs and platform realities Energy, discipline, and follow-through to operate at pace without letting important details drift Benefits Up to ZAR 500,000 per year salary 33 days of paid leave and benefits Fully remote working from anywhere in South Africa 2. Follow-up technical exercise, which is compensated and designed to test skills relevant to the role 3. Interview and exercise review with the hiring manager 4. Click the Apply button below to submit your application