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Opportunities in Brazil

9 verified scholarships, jobs, and international opportunities available in or open to applicants in Brazil.

Browse fully funded scholarships, NGO jobs, internships, and fellowships with Brazil as the destination or eligibility country.

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Jobs· FIFA

Ticketing General Public Customer Care Coordinator at FIFA (Rio de Janeiro, Brazil)

Opportunity Overview FIFA, the global governing body for football, oversees the sport's most prestigious tournaments, including the FIFA World Cup. With a mission to develop the game worldwide, FIFA operates across continents, collaborating with national associations, sponsors, and local partners to deliver events that attract billions of viewers. The upcoming World Cup in Brazil will rely on a sophisticated ticketing and customer care operation to serve millions of fans. The Ticketing General Public Customer Care Coordinator will be based in Rio de Janeiro and will play a central role in implementing and managing customer care strategies across all communication channels—contact forms, call centers, chatbots, and email. The position offers an opportunity to work within a multicultural team, apply FIFA’s ticketing regulations, and contribute to a world‑scale sporting event. Applicants can leverage Oppora’s CV Builder Studio to craft a targeted résumé and the AI Cover Letter Generator to highlight relevant ticketing and leadership experience. Living in Rio de Janeiro provides a vibrant cultural environment, a moderate cost of living compared with other major global cities, and a well‑connected public transport network. Successful candidates must have the right to work in Brazil and be prepared to relocate. Brazil’s work‑visa process is straightforward for individuals already holding the appropriate work authorization. Responsibilities - Implement and continuously improve customer care processes across contact forms, call centers, chatbot, and email platforms. - Support the Customer Care Manager in overseeing both in‑house staff and outsourced call‑center providers, ensuring service delivery meets FIFA ticketing standards. - Coordinate training programs for customer care agents and call‑center teams, aligning them with FIFA’s sales strategy and ticketing regulations. - Execute back‑office and on‑site ticketing procedures when required, adhering to escalation protocols. - Design and enforce quality‑control procedures to detect and correct deviations from operational requirements. - Manage CRM‑based case management, both automated and manual, and seek productivity enhancements for agents. - Identify emerging patterns and risks in customer interactions, propose mitigation strategies, and report on key performance indicators. - Ensure compliance with FIFA’s legal, sustainability, data‑protection, and financial policies across all customer care activities. - Lead a small quality‑assurance team, conducting regular audits of knowledge‑base documentation in multiple languages. - Maintain an organized archive of all versions of the customer care and call‑center knowledge base. Requirements & Qualifications - Minimum three years of experience leading large, multicultural teams that include both internal staff and external service providers. - At least two years of experience managing ticketing customer care for major international sports events, preferably FIFA World Cups. - Proven ability to plan, manage, and execute ticketing customer care strategies for world‑scale projects. - Direct experience with venue and on‑site ticketing operations for sport events. - Demonstrated expertise in quality assurance, escalation handling, and KPI reporting within a CRM environment. - Strong communication, problem‑solving, and team‑leading skills, with a track record of guiding multicultural teams. - Proficiency in Microsoft Office (Excel, Word, PowerPoint, Monday.com) and planning/online collaboration tools. - Hands‑on experience with CRM software for case management, covering both automatic and manual workflows. - Willingness and ability to relocate to Rio de Janeiro and work on‑site during the tournament period. - Legal right to work in Brazil. Benefits FIFA provides a competitive compensation package that reflects the seniority of the role and the complexity of the World Cup project. Employees receive health and dental coverage, a retirement plan, and access to FIFA’s global employee assistance programs. The organization also supports professional development through internal training and the opportunity to work on high‑visibility international events. How to Apply 1. Submit the required documents, including proof of right‑to‑work in Brazil and any relevant certifications. 2. Complete the online questionnaire and confirm your willingness to relocate to Rio de Janeiro. 3. Review the application for completeness and submit. Click the Apply button below to start your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA

Digital Product Manager at FIFA

Opportunity Overview FIFA, the global governing body for football with a presence in more than 200 nations, is renowned for organizing the FIFA World Cup and driving the sport’s development worldwide. The organization’s Commercial & Marketing department seeks a Digital Product Manager to shape FIFA’s consumer‑facing digital proposition across Brazil and South America. Based in Rio de Janeiro, the role will involve close collaboration with product teams in Europe, senior commercial leaders, and local market experts. Applicants should be prepared for a competitive cost‑of‑living environment in Rio, where housing, transportation, and meals are moderate compared to many European capitals. FIFA provides a work visa for candidates with the right to work in Brazil and supports relocation logistics, especially for the tournament period in 2027. Leveraging Oppora’s CV Builder Studio and AI Cover Letter Generator can help applicants highlight relevant digital product experience and multilingual communication skills. Responsibilities - Define and iterate FIFA’s digital fan experiences, ensuring they reflect local consumption habits and cultural nuances in Brazil and the broader South American market. - Lead end‑to‑end product cycles: from UX/UI design and roadmap creation to testing, release management, and post‑launch performance monitoring. - Partner with Commercial and Marketing teams to design scalable digital activations that generate measurable value for fans and commercial partners. - Serve as the Brazil liaison for FIFA’s tournament‑time digital operations, overseeing high‑traffic match moments, live content publishing, rapid issue resolution, and cross‑functional coordination during competition periods. - Track key performance indicators using behavioural insights and user research, adjusting product priorities to meet tournament goals. - Champion AI‑driven personalization and discovery solutions, proposing innovative features that enhance fan engagement. - Communicate progress and risks to senior management and participate in cross‑functional steering groups to balance tournament milestones with product scope. - Travel periodically to FIFA’s Zurich headquarters and other venues, especially during the Women’s World Cup in 2027, and relocate temporarily as required. Requirements & Qualifications - Bachelor’s degree in Computer Science, Business Management, or a related discipline. - Proven product management experience covering the full digital product lifecycle, preferably in direct‑to‑consumer environments such as sports, media, or entertainment. - Strong familiarity with Agile methodologies; certifications such as PRINCE2 are a plus. - Demonstrated ability to lead complex, multi‑regional projects and work autonomously amid ambiguity. - Excellent written and verbal communication skills in Portuguese and English; additional fluency in Spanish or another FIFA official language is advantageous. - Proficiency with industry‑standard tools such as Figma, Asana, and Confluence. - Solid understanding of digital direct‑to‑consumer ecosystems, including mobile and video platforms, and a passion for AI‑enabled innovation. - Right to work in Brazil and willingness to relocate to Rio de Janeiro for the contract duration. - Ability to travel internationally and adapt to varying time zones and cultural contexts. Benefits - Fixed‑term full‑time contract with a competitive salary aligned with FIFA’s compensation framework for senior product roles. - Access to FIFA’s global network of sport‑industry experts, mentorship programs, and internal training resources. - Health and wellness benefits consistent with FIFA’s employee policies, including medical coverage and employee assistance services. - Opportunity to influence the digital experience of millions of football fans during high‑visibility tournaments. - Relocation assistance for moving to Rio de Janeiro and support for temporary assignments in Zurich or tournament venues. - Exposure to cutting‑edge AI and data‑driven product development practices within a world‑class sporting organization. How to Apply 1. Visit FIFA’s official careers portal and locate the Digital Product Manager posting. 2. Complete the online application form, uploading an up‑to‑date résumé and a cover letter tailored to the role. 3. Attach supporting documents such as degree certificates, relevant project portfolios, and any professional certifications (e.g., PRINCE2, Agile). 4. Submit the application through the portal and confirm receipt via the automated confirmation email. 5. Await further instructions from FIFA’s recruitment team for potential assessments or interviews. Click the Apply button below to start your application.

Rolling deadline🇧🇷 Brazil · Paid · Undergraduate

Jobs· Lenovo — Engineering

Analista de Automação Jr.

Analista de Automação Jr. at Lenovo Opportunity Overview Lenovo is hiring an Analista de Automação Jr. (Junior Automation Analyst) to provide technical support for the industrial automation systems at its factory in Indaiatuba, São Paulo, Brazil. This is a full-time, on-site position where the analyst will help implement and maintain automation projects, keeping equipment running, supporting production continuity, and helping raise the factory's automation rate. The role involves frequent contact with the Production, Manufacturing, IT, Quality, and R&D departments. Lenovo is a global technology company with US$83 billion in annual revenue, ranked 196 in the Fortune Global 500, and serving customers in 180 markets. Originally known as the world's largest PC maker, the company has expanded into a full-stack portfolio that includes AI-enabled devices (PCs, workstations, smartphones, tablets), infrastructure (servers, storage, edge computing, high-performance computing, and software-defined infrastructure), software, solutions, and services. Lenovo is listed on the Hong Kong Stock Exchange under Lenovo Group Limited (HKSE: 992) with ADR trading under LNVGY. The company's stated mission is to deliver "Smarter Technology for All." Indaiatuba is a mid-sized city in São Paulo state, roughly 100 kilometers from the capital. It has a strong industrial base, with many multinational manufacturers operating there. The cost of living is lower than in São Paulo city, and the region has a well-developed infrastructure. Working on-site in Indaiatuba means being embedded in the factory environment, which suits someone who enjoys hands-on technical work and direct collaboration with production teams. The climate is subtropical, with hot, humid summers and mild winters. For international applicants, Brazil requires a work visa, which the company typically sponsors for qualified candidates, though this role is primarily aimed at local candidates given the language requirements. Responsibilities - Support the implementation, maintenance, testing, and monitoring of industrial automation equipment and systems - Assist with updating software, hardware, technical documentation, and operating and maintenance procedures - Identify and analyze failures, contributing to continuous improvement and equipment availability - Provide support to Production, Manufacturing, IT, Quality, and R&D departments - Support inventory control and the purchase and replenishment of automation parts and materials - Comply with Quality, Environment, and Safety norms and procedures Requirements & Qualifications - Currently enrolled in or completed higher education in Electrical Engineering, Electronics, Automation, Mechatronics, or related fields - Experience or knowledge in industrial automation, electrical, electronics, PLC (Programmable Logic Controllers), and microcontrollers - Microsoft Office package proficiency - Intermediate English - Analytical, organized, communicative profile with strong problem-solving skills - Availability to work 100% on-site in Indaiatuba/SP Desirable Qualifications - Technical course in Electrical, Electronics, Automation, Mechatronics, or related areas - Experience in industrial environments, maintenance, or automation projects - Knowledge of inventory control and replenishment of technical components Benefits - Full-time employment with Lenovo, a Fortune Global 500 company - Opportunity to work in a large-scale industrial manufacturing environment - Exposure to advanced automation systems and cross-functional collaboration with Production, IT, Quality, and R&D teams - Career development within a global technology organization How to Apply 1. Review the requirements and confirm you meet the mandatory qualifications, including the on-site work requirement in Indaiatuba. 2. Prepare your resume highlighting your automation, PLC, and electronics experience, as well as your English proficiency. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Digital Communications Coordinator

I need to flag something important before rewriting: the source text is clearly a job posting for a Ticketing Digital Communications Coordinator with FIFA, based in Brazil. However, the user message states the opportunity type is "Scholarship." These conflict. The content itself (employment type, department, responsibilities, requirements) is unmistakably a job, not a scholarship. I will follow the content of the source and treat this as a Job, using the Job section headers, because the actual listing facts take precedence over the mislabeled type. I will not comment on the discrepancy in the output, per the rules, but I will structure it correctly as a job. Here is the rewritten output: Opportunity Overview FIFA is hiring a Ticketing Digital Communications Coordinator to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Rio de Janeiro, Brazil. The person in this role will own the creation, review, and delivery of every piece of customer-facing ticketing content, from chatbot scripts and FAQ portals to transactional emails and call centre scripts. It is a content-heavy coordination role that sits at the intersection of marketing, customer service, and event operations. The day-to-day work involves drafting and reviewing sales collateral, coordinating translations into multiple languages, maintaining a ticketing glossary, and monitoring all customer communications for accuracy and consistency throughout the ticketing journey. The coordinator will also support the use of a CRM system and a Marketing Automation Tool to send mass communications, build audiences, run workflows, and report on results. Liaising with the Customer Care team to measure how effective the collateral actually is will be a regular part of the job. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally and works with 211 member associations. This role is tied to FIFA's event operations in Brazil, which means the work is deadline-driven and tied to the rhythm of large-scale tournament preparation. The successful candidate will need to relocate to Rio de Janeiro and already hold the right to work in Brazil. Rio de Janeiro offers a vibrant working environment, though the role itself is demanding and tied to strict operational deadlines. Brazil's cost of living varies significantly by neighborhood, with Rio being one of the more expensive cities in the country. The climate is tropical, with hot summers and frequent rain from December to March. For international applicants, the right-to-work requirement is firm, so securing a Brazilian work visa before applying is essential. Responsibilities - Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements - Draft and review sales collateral and customer communications, including content for online ticketing portals, mobile apps, FIFA.com pages, the FAQs portal, Standard Responses, chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails, and customer communications - Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness - Maintain the ticketing glossary and its translations, ensuring correct and consistent implementation across all content - Regularly liaise with the Customer Care team to review the effectiveness of sales collateral and customer communications - Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals - Monitor and continuously update all sales collateral and customer communications to ensure accuracy, relevance, and consistency throughout the ticketing customer journey - Support the team in timely and effective content management of online ticketing portals and mobile ticketing apps, including executing applicable user acceptance tests - Ensure all sales collateral and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements - Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending audiences, workflows, emails, communications, and reporting on results - Ensure efficient administration and archiving of all versions of sales collateral and customer communications in all languages - Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations Requirements & Qualifications - Minimum three years of experience creating and coordinating content for ticketing processes or solutions for events, ideally in the sports industry - Experience using content management and Marketing Automation Tools within large-scale projects, ideally in ticketing or sports events - Strong communication and organizational skills - Experience coordinating projects related to content creation or translations, with strong attention to detail, accuracy, and consistency - Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have - Communication and problem-solving skills - Translation experience, translating digital content and documents from English to Portuguese and vice versa, would be an advantage - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials, highlighting your ticketing content experience and any translation work between English and Portuguese. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Group Sales Coordinator

Opportunity Overview FIFA is hiring a Ticketing Group Sales Coordinator to support its customer care operations for a major international sports event, based in Rio de Janeiro, Brazil. This is a fixed-term, full-time role within the Ticketing, Hospitality & Stadium Revenue department. The position focuses on managing Group Sales customer relationships, monitoring ticket inventory, and ensuring all ticketing processes comply with FIFA's policies, regulations, and GDPR requirements. The coordinator will act as a bridge between Group Sales customers and FIFA's internal teams. Day-to-day work involves handling customer enquiries, running quality assurance checks, analyzing KPIs, and reporting on the effectiveness of customer care. You will also support onsite operations during the event, which means being ready to work in a fast-paced stadium environment when needed. The role requires someone comfortable with both back-office tasks and face-to-face customer interactions. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. With 211 member associations, FIFA operates globally and is known for its large-scale event management, commercial partnerships, and development programs. Working at FIFA means being part of a highly structured organization where compliance, data protection, and operational precision are taken seriously. This role sits within the commercial side of event delivery, focusing on the fan and corporate customer experience. Rio de Janeiro offers a vibrant working environment, but it comes with practical considerations. The cost of living in Rio is moderate compared to other global cities, though rent in central areas like Copacabana or Ipanema can be pricey. The city has a tropical climate with warm temperatures year-round and a rainy season from December to March. The role requires the ability to relocate to Rio and the right to work in Brazil, so visa sponsorship is not guaranteed. Expect a dynamic, deadline-driven work culture, especially in the months leading up to the event. Responsibilities - Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies, and regulations - Perform customer care ticketing processes, both back office and onsite, whenever required - Maintain relationships with Group Sales customers, resolving issues and enquiries - Monitor ticket inventory, order status, and deadlines for Group Sales bookings - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Group Sales customers and stakeholders, both in person and online - Follow established communication and escalation processes and support their consistent implementation across stakeholders - Implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials, in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience in the planning and delivery of a similar project for a major international sports event - Experience in customer care delivery for Group Sales, corporate customers, and/or business stakeholders - Experience working within small, cross-functional teams with exposure to day-to-day task coordination - Delivery of user acceptance tests - Ticketing experience - Venue and onsite operations experience for major sports events - Customer service experience - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organisation - Time management and prioritisation - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil Benefits - Fixed-term full-time contract with FIFA - Opportunity to work on a major international sports event - Experience in a global, multi-cultural organization - Exposure to high-profile stakeholders and corporate customers How to Apply 1. Review the requirements and ensure you meet the eligibility criteria, including the right to work in Brazil and ability to relocate to Rio de Janeiro. 2. Prepare your application materials, highlighting your experience in customer care, ticketing, and major sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Commercial & Marketing

Event Experiences Coordinator

Event Experiences Coordinator FIFA is hiring an Event Experiences Coordinator for a fixed-term, full-time role based in Rio de Janeiro, Brazil, supporting the FIFA Fan Festival and FIFA Trophy Tour for the FIFA Women's World Cup 2027. This is a project coordination and administration position within the Commercial & Marketing department, working directly on the experiential marketing workstreams tied to the tournament. The role requires relocation to Rio de Janeiro and the right to work in Brazil. The position sits at the operational center of two major public-facing FIFA programs. The FIFA Fan Festival brings supporters together in host cities with live screenings, entertainment, and football-themed activations, while the FIFA Trophy Tour takes the actual World Cup trophy on a global journey ahead of the tournament. The coordinator will keep these projects moving by managing documents, tracking deadlines, coordinating meetings, and following up with stakeholders across multiple time zones. FIFA is the international governing body of association football, overseeing 211 member associations and organizing major tournaments including the Men's and Women's World Cups. The organization is headquartered in Zurich, Switzerland, and the coordinator will work closely with the Zurich-based team while being embedded locally in Brazil. The Women's World Cup 2027 will be hosted across Brazil, marking the first time the tournament takes place in South America. Rio de Janeiro offers a vibrant working environment with a strong football culture that will be central to the World Cup buildup. The city is known for its warm climate year-round, with temperatures typically ranging from 20°C to 30°C. The role involves working in a fast-paced, deadline-driven environment where priorities shift frequently. Fluency in both English and Portuguese is required, reflecting the bilingual nature of the work between FIFA's global headquarters and local Brazilian operations. Responsibilities - Provide day-to-day coordination and administrative support across FIFA Fan Festival and FIFA Trophy Tour FWWC2027 workstreams - Maintain all SharePoint folders, project documents, and records, ensuring files are correctly saved, updated, organized, and easy to access - Support project planning by updating timelines, milestone trackers, deliverables lists, approval logs, action trackers, and status documents - Monitor deadlines, deliverables, risks, and dependencies, escalating delays or blockers when required - Coordinate meeting calendars, schedule meetings, send invitations, prepare agendas, and ensure the right stakeholders are included - Attend key meetings, take clear meeting notes, capture decisions, and circulate summaries with actions, owners, and deadlines - Follow up with internal teams, Host Cities, agencies, suppliers, and stakeholders to ensure agreed actions are completed on time - Maintain action trackers and ensure progress is visible to both the Zurich-based team and the local team - Support weekly reporting by gathering updates, consolidating inputs, and preparing clear status summaries - Assist with reports, presentations, project updates, and post-event documentation for FIFA27, Host Cities, and relevant stakeholders - Support budget tracking by maintaining budget files, spend trackers, PO updates, and invoice logs - Assist with procurement administration, supplier onboarding, purchase orders, invoices, and approvals Requirements & Qualifications - Strong experience in project coordination, event administration, marketing operations, client account coordination, or a similar role - Experience supporting projects within an event, marketing, communications, or operations environment - Strong organizational skills with the ability to manage multiple tasks, trackers, deadlines, and stakeholders simultaneously - Excellent attention to detail and ability to maintain accurate documentation, reports, meeting notes, and project records - Experience taking meeting minutes, preparing action lists, and following up with teams, agencies, suppliers, or stakeholders - Good understanding of project planning tools, including timelines, action trackers, status reports, and reporting templates - Comfortable supporting budget tracking, procurement administration, invoice logs, and related financial documentation - Proficient in Office 365, including Outlook, Word, Excel, and PowerPoint - Excellent knowledge of MS Teams, SharePoint/OneDrive, and Monday.com or similar tools - Experience working in a multi-national, multi-cultural, and multi-stakeholder environment is desirable - Flexible, adaptable, proactive, detail-oriented, and comfortable working in a fast-paced environment with fixed deadlines and changing priorities - Team player with a positive attitude, strong follow-up skills, and willingness to go the extra mile - Right to work in Brazil - Fluent in English (spoken and written) - Fluent in Portuguese (spoken and written) - Ability to relocate to Rio de Janeiro How to Apply 1. Prepare your CV and any relevant supporting documents that demonstrate your project coordination and event administration experience. 2. Review the requirements carefully to confirm you meet the language, location, and work authorization criteria. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Member Associations Customer Care

Opportunity Overview FIFA is hiring a Ticketing Member Associations Customer Care specialist to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Brazil. This role sits at the heart of the 2026 FIFA World Cup ticketing operation, managing relationships with all 211 Member Associations and ensuring their ticket quotas, requests, and communications run smoothly. The position requires relocation to Rio de Janeiro and the right to work in Brazil. The person in this role will plan and implement customer care strategies across email, phone, and bespoke ticketing systems, while training and managing a small team. They will handle back-office and onsite ticketing processes, run quality assurance checks, and make sure every process complies with FIFA's legal, sustainability, data protection, and finance requirements. The role also involves presenting ticketing information to Member Associations both in person and online, analyzing KPIs, and reporting on risks and patterns to keep the operation ahead of problems. FIFA is the international governing body of association football, overseeing the world's most popular sport across 211 member nations. The organization runs the FIFA World Cup, the Women's World Cup, and numerous youth and regional tournaments, generating billions in revenue through broadcasting rights, sponsorships, and ticketing. Working at FIFA means operating at the highest level of global sports administration, where precision, diplomacy, and deadline discipline are non-negotiable. Responsibilities - Plan and implement effective customer care strategies and processes across all established communication channels, including email, phone, and bespoke ticketing systems - Train and manage a small team in line with the sales strategy and FIFA ticketing requirements, policies, and regulations, including regular quality assurance checks - Perform customer care ticketing processes, both back office and onsite, whenever required - Build, manage, and maintain successful relationships with all FIFA Member Associations while resolving all issues and enquiries - Manage and monitor the ticket quota and requests allocated to FIFA Member Associations - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Member Associations and other stakeholders both in person and online - Plan effective communication and escalation processes and ensure implementation within the team - Plan and implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Actively research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with different FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience planning and delivering a similar project for a major international sport event - Experience planning and delivering customer care for corporate customers or business stakeholders - Experience leading and managing small teams - Experience delivering user acceptance tests - Ticketing experience, including venue and onsite operations for a major sports event - Strong customer service background - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organization - Time management and prioritization - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and qualifications to confirm your experience matches the role. 2. Prepare your CV and any supporting documents that demonstrate your ticketing and customer care experience. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing General Public Customer Care Manager

Ticketing General Public Customer Care Manager Opportunity Overview FIFA is hiring a Ticketing General Public Customer Care Manager to lead customer service operations for major international football events, based in Rio de Janeiro, Brazil. This fixed-term, full-time role sits within the Ticketing, Hospitality & Stadium Revenue department and reports to the Senior Manager. The position is central to how fans experience FIFA events, from the moment they contact customer care to the resolution of their issues on match days. The person in this role owns the entire customer care strategy across every channel, including contact forms, call centers, chatbots, and email. They set the direction that coordinators, specialists, and outsourced teams follow day to day. They also manage the relationship with external customer care and call center providers, from contract terms and service level agreements to performance management and renewal decisions. When service falls short, this manager makes the call on whether to renegotiate or change providers. This is a leadership position with significant scope. The manager leads the Quality Assurance team, defines training curricula and certification standards aligned with FIFA ticketing regulations, and owns the escalation governance framework. They act as the final internal escalation point before matters reach the Senior Manager. They also step into direct customer care delivery for media-sensitive escalations, VIP-adjacent complaints, or capacity gaps during peak on-sale periods and match days. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally, coordinating national associations across six confederations. Working at FIFA means being part of the team that delivers the world's most-watched sporting events, with millions of fans interacting with ticketing and customer care systems during each tournament cycle. Rio de Janeiro offers a vibrant working environment with a warm climate year-round. The city is known for its beaches, mountains, and cultural scene, though it also presents challenges including traffic congestion and security concerns that require awareness. The role requires relocation to Rio de Janeiro and the right to work in Brazil. Portuguese is the local language, though international event environments typically operate in English. The cost of living in Rio is moderate compared to other global cities, with housing costs varying significantly by neighborhood. Responsibilities - Define and own the customer care strategy and operating model across every channel, including contact forms, call center, chatbot, and email, setting direction for Coordinators, Specialists, and outsourced teams - Own the end-to-end relationship with outsourced customer care and call center providers, including contract terms, SLAs, onboarding, setup, ongoing performance management, and renewal or renegotiation decisions - Define the training curriculum and certification standards for customer care and call center staff, aligned to sales strategy and FIFA ticketing regulations, holding providers and team leads accountable for quality and pass rates - Step into direct customer care delivery for cases requiring Manager-level authority, including media-sensitive escalations, VIP-adjacent complaints, and capacity gaps during peak on-sale periods and match days - Design and own the escalation governance framework across channels and teams, acting as the final internal escalation point before matters reach the Senior Manager - Set the quality control framework and standards, owning corrective-action decisions when the QA team flags deviations from service requirements - Own the case management strategy inside the CRM, including workflow design, automation rules, and logic for what is handled automatically versus manually, partnering with the CRM/Digital team on system configuration - Build the business case for and drive adoption of productivity and satisfaction improvements, including tooling, process redesign, and agent enablement - Identify and report patterns and risks to the Senior Manager and relevant FIFA stakeholders, owning mitigation processes and escalating anything beyond the team's authority - Act as Customer Care's point of accountability toward FIFA functional areas including Legal, Sustainability, Data Protection, and Finance, translating requirements into operational process and owning compliance gaps - Define the KPI framework for customer care and call center performance, using CRM and other systems' output to make staffing, resourcing, and vendor-performance decisions - Lead the Quality Assurance team, setting methodology and standards and using QA findings to drive corrective action across the wider operation, in-house and outsourced - Own the governance model for the multilingual customer care knowledge base, including standards, versioning, and ownership, with day-to-day administration executed by the team Requirements & Qualifications - Minimum five years of experience leading large teams, including in-house staff and external service providers, with international and different cultural backgrounds working toward the same goal - Minimum three years of experience leading Ticketing Customer Care teams on major international sports events, including recruitment, training, and project delivery - Experience planning, managing, and conducting ticketing customer care strategies and processes for world-scale projects, including previous FIFA World Cups - Venue and onsite operations experience for ticketing and/or sport events - Experience in a similar role during previous FIFA World Cups - Team-leading skills with the ability to lead multicultural teams - Communication and problem-solving skills - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - CRM software experience for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials highlighting your ticketing customer care leadership experience, particularly with international sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Tournament and Venue Operations

Fan Services Manager

Opportunity Overview FIFA is hiring a Fan Services Manager for a fixed-term, full-time role based in Brazil, working within the Tournament and Venue Operations department. This role sits at the heart of delivering a world-class experience for fans attending FIFA events, ensuring that every touchpoint, from arrival at the stadium to the final whistle, runs smoothly and safely. The position is tied to major tournament operations, so the work is intense, seasonal, and highly coordinated. The Fan Services Manager will be responsible for planning and executing fan-facing services across multiple venues. That means overseeing wayfinding, information desks, accessibility services, and crowd flow. You will work closely with local organizing committees, venue staff, and volunteers to make sure fans know where to go, what to bring, and how to enjoy the event. It is a role that combines logistics, customer service, and crisis management, often under tight deadlines and in high-pressure environments. FIFA is the global governing body of football, headquartered in Zurich, Switzerland. It organizes the World Cup, the Women's World Cup, and a range of youth and club competitions. With 211 member associations, FIFA's operations span every continent, and its tournament division is known for its rigorous planning standards and massive scale. Working for FIFA means being part of a highly professional, fast-moving organization where precision and teamwork are non-negotiable. Brazil is a football-obsessed nation with a deep tournament history, having hosted the 2014 World Cup and the 2019 Copa América. Working there means dealing with tropical heat, large crowds, and passionate fans who expect a high-energy atmosphere. Portuguese is the local language, though English is common in professional and tournament settings. The cost of living varies widely by city, with São Paulo and Rio de Janeiro being the most expensive. For international applicants, securing a work visa is typically handled through the employer, but the process takes time, so early preparation is key. Responsibilities - Lead the development and delivery of the Fan Services operational plan for assigned venues and matches - Coordinate with venue management, security, and transport teams to ensure smooth fan arrival, entry, and exit - Oversee the setup and staffing of information booths, help desks, and accessibility services - Manage fan communication, including signage, announcements, and digital messaging during events - Train and brief volunteers and casual staff on fan service standards and procedures - Monitor crowd flow and identify potential bottlenecks or safety issues in real time - Handle escalated fan complaints and incidents, ensuring quick and professional resolution - Liaise with local authorities, emergency services, and stadium operators on fan safety protocols - Collect and report post-event feedback to improve future fan experiences - Ensure compliance with FIFA's accessibility and inclusion standards across all fan touchpoints Requirements & Qualifications - Bachelor's degree in hospitality, event management, sports management, or a related field - Minimum of 5 years of experience in fan services, customer experience, or event operations at large-scale events - Proven experience managing teams, including volunteers, in a live event environment - Strong knowledge of stadium operations, crowd management, and safety regulations - Excellent communication skills in English; Portuguese is a strong advantage - Ability to work flexible hours, including evenings, weekends, and match days - Calm and decisive under pressure, with strong problem-solving skills - Proficiency in Microsoft Office and event management software - Willingness to travel and work across multiple venues within Brazil - Previous experience with FIFA tournaments or similar international sporting events is a plus Benefits - Fixed-term full-time contract with FIFA, a globally recognized organization - Opportunity to work on high-profile international football tournaments - Exposure to world-class event operations and venue management practices - Travel and accommodation support for venue assignments, where applicable - Professional development and networking opportunities within the sports industry How to Apply 1. Prepare your CV and a cover letter highlighting your relevant event and fan services experience. 2. Submit your application through the official FIFA careers portal. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

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