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Jobs· CapitexAI

Procurement Manager

Opportunity Overview A Procurement Manager role is open with a team that builds high-fidelity simulated environments, a niche that blends advanced technology with operational precision. The position is full-time and sits at the intersection of education and medical sectors, where the demand for realistic training tools is growing rapidly. This is not a typical corporate procurement job; it involves sourcing and managing supplies for projects that replicate real-world scenarios, from medical training simulations to educational platforms. The team behind this role focuses on creating immersive, high-fidelity environments. These are not simple virtual spaces but complex, detailed simulations used for training, education, and professional development. In the medical field, such environments might include virtual operating rooms or emergency response scenarios. In education, they could be interactive classrooms or historical reconstructions. The procurement manager ensures that the hardware, software, and specialized materials needed for these projects arrive on time and within budget, making the role critical to the team's success. The job is tagged with a wide range of skills, including web3, crypto, sys admin, vfx, designer, customer support, marketing, dev, web dev, finance, mobile, content writing, digital nomad, exec, controller, accounting, part time, teaching, travel, math, senior, and golang. This suggests a dynamic, multi-disciplinary environment where the procurement manager will interact with diverse teams, from developers building the simulations to designers crafting the visual elements. The role is non-tech in its core focus, but it requires a deep understanding of the technical needs of the projects to source the right components. This role is ideal for someone with a background in procurement or supply chain management who is comfortable working in a fast-paced, innovative setting. The emphasis on education and medical applications means the work has a tangible impact on how professionals are trained and how patients are cared for. If you are looking for a role that combines operational expertise with cutting-edge technology, this position offers a unique opportunity to contribute to projects that push the boundaries of simulation and training. Benefits - Full-time employment with a focus on long-term project involvement - Opportunity to work on cutting-edge simulation technology in education and medical fields - Exposure to a multi-disciplinary team including developers, designers, and finance professionals - Potential for remote or flexible work arrangements, given the digital nomad tag - Involvement in high-impact projects that improve training and patient care Eligibility - Proven experience in procurement, supply chain management, or a related field - Strong understanding of sourcing, vendor management, and contract negotiation - Ability to work in a fast-paced, technology-driven environment - Excellent communication and organizational skills - Familiarity with the education or medical sectors is a plus - Experience with web3, crypto, or blockchain technologies is beneficial but not required - Ability to collaborate with cross-functional teams, including technical and creative staff Required Documents - Resume or CV detailing relevant procurement experience - Cover letter explaining your interest in simulation-based projects - References from previous employers or clients How to Apply 1. Prepare your resume and cover letter, highlighting your procurement experience and any familiarity with simulation or training environments. 2. Submit your application through the LinkedIn posting where this role was originally advertised. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs· Fulchester Consultants

Senior Vice President Coach

Opportunity Overview Fulchester Consultants is recruiting a Senior Vice President Coach for a global leader in the education and medical sectors. This is a remote role with occasional travel required. The position blends executive coaching with strategic leadership, aimed at someone who can guide senior leaders while also shaping organizational direction. The day-to-day work involves working closely with C-suite executives and high-potential managers. You would assess leadership styles, identify gaps in performance, and design coaching plans that produce measurable results. The role also touches on operational strategy, since the partner organization operates across both education and healthcare, two fields where leadership quality directly affects outcomes. Expect to facilitate workshops, run one-on-one sessions, and report progress to boards or steering committees. Fulchester Consultants is an executive search and advisory firm that places senior talent and provides organizational consulting. They work across industries, but this particular engagement focuses on a multinational player in education and medical services. The partner organization runs schools, training programs, and healthcare facilities, so the coaching work spans both academic leadership and clinical administration. That means you would work with people who manage teachers, doctors, nurses, and administrative staff. Working remotely from anywhere is possible, but occasional travel means you should be comfortable with short international trips. The education and medical sectors operate on tight schedules, so expect some flexibility in hours to accommodate meetings across time zones. If you are based outside the company's home country, you would need to handle your own visa and tax arrangements, as this is a contractor-style engagement rather than a traditional employment setup. Benefits - Fully remote work arrangement with flexible scheduling - Occasional international travel covered by the client - Opportunity to work with C-suite leaders in education and healthcare - Exposure to both academic and clinical leadership challenges - Contract-based engagement with a global consulting firm Eligibility - Minimum 10 years of executive leadership experience - Proven track record coaching senior leaders or executives - Background in education, healthcare, or both - Strong understanding of organizational operations and strategy - Excellent communication and facilitation skills - Ability to travel occasionally, including internationally - Comfort working independently in a remote environment - Experience with board-level reporting and stakeholder management Required Documents - Updated resume or CV highlighting executive coaching experience - Cover letter describing your coaching philosophy and relevant sector experience - References from past coaching clients or employers How to Apply 1. Prepare your resume, cover letter, and references. 2. Submit your application through the Fulchester Consultants hiring process. 3. Click the Apply button below to submit your application.

Rolling deadline🇺🇸 United States · Remote

Jobs· Town of Westbrook

Groundman II

The Town of Westbrook, Connecticut is hiring a Groundman II for its Public Works Department. This is an entry-level field position focused on manual labor, maintenance, and support work across town-owned properties and infrastructure. The role sits within the department that keeps the town's roads, grounds, and public facilities operational year-round. Westbrook is a small coastal town in Middlesex County, with a population of around 7,000 that swells in the summer months. The Public Works Department handles everything from road repairs and drainage to grounds maintenance at town buildings and parks. A Groundman II typically works outdoors in all weather conditions, supporting skilled tradespeople and responding to the daily needs of the town's physical plant. The work is physical and hands-on. You would be digging, lifting, hauling materials, operating basic tools, and assisting with repairs and maintenance tasks. It suits someone who prefers working outside to sitting at a desk, and who does not mind getting dirty. The town offers stable municipal employment with the usual public-sector benefits, including health coverage and retirement contributions. Responsibilities - Perform manual labor tasks such as digging, lifting, and hauling materials for Public Works projects - Assist skilled workers with maintenance and repair of town roads, sidewalks, and drainage systems - Operate hand tools and basic power equipment under supervision - Load and unload trucks, equipment, and supplies at town facilities and job sites - Maintain cleanliness and organization of work areas, vehicles, and equipment yards - Support seasonal tasks like leaf collection, snow removal, and storm cleanup - Follow safety protocols and wear required personal protective equipment - Respond to work orders from the Public Works supervisor or department head Requirements & Qualifications - High school diploma or GED equivalent - Valid Connecticut driver's license - Ability to perform heavy physical labor for extended periods - Willingness to work outdoors in all weather conditions, including heat, cold, and rain - Basic ability to read and follow written instructions and safety guidelines - Prior experience in construction, landscaping, or municipal maintenance is helpful but not required - Must pass a pre-employment background check and physical examination - Must be available for occasional overtime, including emergency call-ins during storms Benefits - Health insurance coverage through the town's municipal plan - Paid vacation, sick leave, and personal days - Participation in the Connecticut Municipal Employees' Retirement System - Overtime pay for hours worked beyond the standard schedule - Job security with a stable, year-round municipal employer How to Apply 1. Prepare a resume and any relevant certifications or references. 2. Submit your application materials through the Town of Westbrook's employment portal. 3. Click the Apply button below to submit your application.

Rolling deadline

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Digital Communications Coordinator

I need to flag something important before rewriting: the source text is clearly a job posting for a Ticketing Digital Communications Coordinator with FIFA, based in Brazil. However, the user message states the opportunity type is "Scholarship." These conflict. The content itself (employment type, department, responsibilities, requirements) is unmistakably a job, not a scholarship. I will follow the content of the source and treat this as a Job, using the Job section headers, because the actual listing facts take precedence over the mislabeled type. I will not comment on the discrepancy in the output, per the rules, but I will structure it correctly as a job. Here is the rewritten output: Opportunity Overview FIFA is hiring a Ticketing Digital Communications Coordinator to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Rio de Janeiro, Brazil. The person in this role will own the creation, review, and delivery of every piece of customer-facing ticketing content, from chatbot scripts and FAQ portals to transactional emails and call centre scripts. It is a content-heavy coordination role that sits at the intersection of marketing, customer service, and event operations. The day-to-day work involves drafting and reviewing sales collateral, coordinating translations into multiple languages, maintaining a ticketing glossary, and monitoring all customer communications for accuracy and consistency throughout the ticketing journey. The coordinator will also support the use of a CRM system and a Marketing Automation Tool to send mass communications, build audiences, run workflows, and report on results. Liaising with the Customer Care team to measure how effective the collateral actually is will be a regular part of the job. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally and works with 211 member associations. This role is tied to FIFA's event operations in Brazil, which means the work is deadline-driven and tied to the rhythm of large-scale tournament preparation. The successful candidate will need to relocate to Rio de Janeiro and already hold the right to work in Brazil. Rio de Janeiro offers a vibrant working environment, though the role itself is demanding and tied to strict operational deadlines. Brazil's cost of living varies significantly by neighborhood, with Rio being one of the more expensive cities in the country. The climate is tropical, with hot summers and frequent rain from December to March. For international applicants, the right-to-work requirement is firm, so securing a Brazilian work visa before applying is essential. Responsibilities - Coordinate the creation and delivery of all ticket sales collateral and customer communications, including drafting, reviewing, translating, implementing, and maintaining them to meet quality and timing requirements - Draft and review sales collateral and customer communications, including content for online ticketing portals, mobile apps, FIFA.com pages, the FAQs portal, Standard Responses, chatbot scripts, ticketing guides, call centre and IVR scripts, transactional emails, and customer communications - Coordinate with internal and external stakeholders to execute the review and translation of all content into relevant languages, following established processes and ensuring quality and timeliness - Maintain the ticketing glossary and its translations, ensuring correct and consistent implementation across all content - Regularly liaise with the Customer Care team to review the effectiveness of sales collateral and customer communications - Support the identification and implementation of solutions to proactively communicate with customers and contribute to customer information and satisfaction goals - Monitor and continuously update all sales collateral and customer communications to ensure accuracy, relevance, and consistency throughout the ticketing customer journey - Support the team in timely and effective content management of online ticketing portals and mobile ticketing apps, including executing applicable user acceptance tests - Ensure all sales collateral and customer communications are accurate, consistent, relevant, and compliant with the applicable sales strategy and ticketing requirements - Support the use of a CRM system and a Marketing Automation Tool to send transactional emails and mass communications to customers, including building and sending audiences, workflows, emails, communications, and reporting on results - Ensure efficient administration and archiving of all versions of sales collateral and customer communications in all languages - Ensure adherence to specific operational deadlines and compliance with ticketing policies and regulations Requirements & Qualifications - Minimum three years of experience creating and coordinating content for ticketing processes or solutions for events, ideally in the sports industry - Experience using content management and Marketing Automation Tools within large-scale projects, ideally in ticketing or sports events - Strong communication and organizational skills - Experience coordinating projects related to content creation or translations, with strong attention to detail, accuracy, and consistency - Venue and onsite operations experience for large-scale events, ideally in the sports industry, is nice to have - Communication and problem-solving skills - Translation experience, translating digital content and documents from English to Portuguese and vice versa, would be an advantage - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials, highlighting your ticketing content experience and any translation work between English and Portuguese. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Group Sales Coordinator

Opportunity Overview FIFA is hiring a Ticketing Group Sales Coordinator to support its customer care operations for a major international sports event, based in Rio de Janeiro, Brazil. This is a fixed-term, full-time role within the Ticketing, Hospitality & Stadium Revenue department. The position focuses on managing Group Sales customer relationships, monitoring ticket inventory, and ensuring all ticketing processes comply with FIFA's policies, regulations, and GDPR requirements. The coordinator will act as a bridge between Group Sales customers and FIFA's internal teams. Day-to-day work involves handling customer enquiries, running quality assurance checks, analyzing KPIs, and reporting on the effectiveness of customer care. You will also support onsite operations during the event, which means being ready to work in a fast-paced stadium environment when needed. The role requires someone comfortable with both back-office tasks and face-to-face customer interactions. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. With 211 member associations, FIFA operates globally and is known for its large-scale event management, commercial partnerships, and development programs. Working at FIFA means being part of a highly structured organization where compliance, data protection, and operational precision are taken seriously. This role sits within the commercial side of event delivery, focusing on the fan and corporate customer experience. Rio de Janeiro offers a vibrant working environment, but it comes with practical considerations. The cost of living in Rio is moderate compared to other global cities, though rent in central areas like Copacabana or Ipanema can be pricey. The city has a tropical climate with warm temperatures year-round and a rainy season from December to March. The role requires the ability to relocate to Rio and the right to work in Brazil, so visa sponsorship is not guaranteed. Expect a dynamic, deadline-driven work culture, especially in the months leading up to the event. Responsibilities - Support regular quality assurance checks across the customer care operation, in line with the sales strategy and FIFA ticketing requirements, policies, and regulations - Perform customer care ticketing processes, both back office and onsite, whenever required - Maintain relationships with Group Sales customers, resolving issues and enquiries - Monitor ticket inventory, order status, and deadlines for Group Sales bookings - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Group Sales customers and stakeholders, both in person and online - Follow established communication and escalation processes and support their consistent implementation across stakeholders - Implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials, in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience in the planning and delivery of a similar project for a major international sports event - Experience in customer care delivery for Group Sales, corporate customers, and/or business stakeholders - Experience working within small, cross-functional teams with exposure to day-to-day task coordination - Delivery of user acceptance tests - Ticketing experience - Venue and onsite operations experience for major sports events - Customer service experience - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organisation - Time management and prioritisation - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil Benefits - Fixed-term full-time contract with FIFA - Opportunity to work on a major international sports event - Experience in a global, multi-cultural organization - Exposure to high-profile stakeholders and corporate customers How to Apply 1. Review the requirements and ensure you meet the eligibility criteria, including the right to work in Brazil and ability to relocate to Rio de Janeiro. 2. Prepare your application materials, highlighting your experience in customer care, ticketing, and major sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Commercial & Marketing

Event Experiences Coordinator

Event Experiences Coordinator FIFA is hiring an Event Experiences Coordinator for a fixed-term, full-time role based in Rio de Janeiro, Brazil, supporting the FIFA Fan Festival and FIFA Trophy Tour for the FIFA Women's World Cup 2027. This is a project coordination and administration position within the Commercial & Marketing department, working directly on the experiential marketing workstreams tied to the tournament. The role requires relocation to Rio de Janeiro and the right to work in Brazil. The position sits at the operational center of two major public-facing FIFA programs. The FIFA Fan Festival brings supporters together in host cities with live screenings, entertainment, and football-themed activations, while the FIFA Trophy Tour takes the actual World Cup trophy on a global journey ahead of the tournament. The coordinator will keep these projects moving by managing documents, tracking deadlines, coordinating meetings, and following up with stakeholders across multiple time zones. FIFA is the international governing body of association football, overseeing 211 member associations and organizing major tournaments including the Men's and Women's World Cups. The organization is headquartered in Zurich, Switzerland, and the coordinator will work closely with the Zurich-based team while being embedded locally in Brazil. The Women's World Cup 2027 will be hosted across Brazil, marking the first time the tournament takes place in South America. Rio de Janeiro offers a vibrant working environment with a strong football culture that will be central to the World Cup buildup. The city is known for its warm climate year-round, with temperatures typically ranging from 20°C to 30°C. The role involves working in a fast-paced, deadline-driven environment where priorities shift frequently. Fluency in both English and Portuguese is required, reflecting the bilingual nature of the work between FIFA's global headquarters and local Brazilian operations. Responsibilities - Provide day-to-day coordination and administrative support across FIFA Fan Festival and FIFA Trophy Tour FWWC2027 workstreams - Maintain all SharePoint folders, project documents, and records, ensuring files are correctly saved, updated, organized, and easy to access - Support project planning by updating timelines, milestone trackers, deliverables lists, approval logs, action trackers, and status documents - Monitor deadlines, deliverables, risks, and dependencies, escalating delays or blockers when required - Coordinate meeting calendars, schedule meetings, send invitations, prepare agendas, and ensure the right stakeholders are included - Attend key meetings, take clear meeting notes, capture decisions, and circulate summaries with actions, owners, and deadlines - Follow up with internal teams, Host Cities, agencies, suppliers, and stakeholders to ensure agreed actions are completed on time - Maintain action trackers and ensure progress is visible to both the Zurich-based team and the local team - Support weekly reporting by gathering updates, consolidating inputs, and preparing clear status summaries - Assist with reports, presentations, project updates, and post-event documentation for FIFA27, Host Cities, and relevant stakeholders - Support budget tracking by maintaining budget files, spend trackers, PO updates, and invoice logs - Assist with procurement administration, supplier onboarding, purchase orders, invoices, and approvals Requirements & Qualifications - Strong experience in project coordination, event administration, marketing operations, client account coordination, or a similar role - Experience supporting projects within an event, marketing, communications, or operations environment - Strong organizational skills with the ability to manage multiple tasks, trackers, deadlines, and stakeholders simultaneously - Excellent attention to detail and ability to maintain accurate documentation, reports, meeting notes, and project records - Experience taking meeting minutes, preparing action lists, and following up with teams, agencies, suppliers, or stakeholders - Good understanding of project planning tools, including timelines, action trackers, status reports, and reporting templates - Comfortable supporting budget tracking, procurement administration, invoice logs, and related financial documentation - Proficient in Office 365, including Outlook, Word, Excel, and PowerPoint - Excellent knowledge of MS Teams, SharePoint/OneDrive, and Monday.com or similar tools - Experience working in a multi-national, multi-cultural, and multi-stakeholder environment is desirable - Flexible, adaptable, proactive, detail-oriented, and comfortable working in a fast-paced environment with fixed deadlines and changing priorities - Team player with a positive attitude, strong follow-up skills, and willingness to go the extra mile - Right to work in Brazil - Fluent in English (spoken and written) - Fluent in Portuguese (spoken and written) - Ability to relocate to Rio de Janeiro How to Apply 1. Prepare your CV and any relevant supporting documents that demonstrate your project coordination and event administration experience. 2. Review the requirements carefully to confirm you meet the language, location, and work authorization criteria. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing Member Associations Customer Care

Opportunity Overview FIFA is hiring a Ticketing Member Associations Customer Care specialist to join its Ticketing, Hospitality & Stadium Revenue department on a fixed-term, full-time contract based in Brazil. This role sits at the heart of the 2026 FIFA World Cup ticketing operation, managing relationships with all 211 Member Associations and ensuring their ticket quotas, requests, and communications run smoothly. The position requires relocation to Rio de Janeiro and the right to work in Brazil. The person in this role will plan and implement customer care strategies across email, phone, and bespoke ticketing systems, while training and managing a small team. They will handle back-office and onsite ticketing processes, run quality assurance checks, and make sure every process complies with FIFA's legal, sustainability, data protection, and finance requirements. The role also involves presenting ticketing information to Member Associations both in person and online, analyzing KPIs, and reporting on risks and patterns to keep the operation ahead of problems. FIFA is the international governing body of association football, overseeing the world's most popular sport across 211 member nations. The organization runs the FIFA World Cup, the Women's World Cup, and numerous youth and regional tournaments, generating billions in revenue through broadcasting rights, sponsorships, and ticketing. Working at FIFA means operating at the highest level of global sports administration, where precision, diplomacy, and deadline discipline are non-negotiable. Responsibilities - Plan and implement effective customer care strategies and processes across all established communication channels, including email, phone, and bespoke ticketing systems - Train and manage a small team in line with the sales strategy and FIFA ticketing requirements, policies, and regulations, including regular quality assurance checks - Perform customer care ticketing processes, both back office and onsite, whenever required - Build, manage, and maintain successful relationships with all FIFA Member Associations while resolving all issues and enquiries - Manage and monitor the ticket quota and requests allocated to FIFA Member Associations - Issue all necessary ticketing communications and translate them into required languages where applicable - Present ticketing information to Member Associations and other stakeholders both in person and online - Plan effective communication and escalation processes and ensure implementation within the team - Plan and implement quality control procedures to detect and correct any deviation from requirements as soon as possible - Actively research and implement solutions to increase the productivity of the group sales customer care team and maximize customer information and satisfaction - Analyze and report regularly on KPIs and the effectiveness of customer care being delivered - Proactively identify and report on patterns and risks, and implement processes to mitigate them - Ensure all customer care processes comply with different FIFA functional area requirements, including Legal, Sustainability, Data Protection, and Finance - Liaise with internal and external stakeholders to ensure relevant customer care information is available and share applicable knowledge - Ensure efficient administration and archive of all versions of customer care and knowledge base materials in all languages - Report on the implementation of sales strategy and ticketing requirements - Ensure adherence to specific operational deadlines and project plans, and compliance with ticketing policies, regulations, and GDPR Requirements & Qualifications - Experience planning and delivering a similar project for a major international sport event - Experience planning and delivering customer care for corporate customers or business stakeholders - Experience leading and managing small teams - Experience delivering user acceptance tests - Ticketing experience, including venue and onsite operations for a major sports event - Strong customer service background - Excellent communication and relationship management skills - Good numeracy skills - Courtesy and cooperation - Accountability and transparency - Analysis and innovation - Flexibility and adaptability - Perseverance and dedication - Proactivity and organization - Time management and prioritization - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - Experience with CRM software for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and qualifications to confirm your experience matches the role. 2. Prepare your CV and any supporting documents that demonstrate your ticketing and customer care experience. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Ticketing, Hospitality & Stadium Revenue

Ticketing General Public Customer Care Manager

Ticketing General Public Customer Care Manager Opportunity Overview FIFA is hiring a Ticketing General Public Customer Care Manager to lead customer service operations for major international football events, based in Rio de Janeiro, Brazil. This fixed-term, full-time role sits within the Ticketing, Hospitality & Stadium Revenue department and reports to the Senior Manager. The position is central to how fans experience FIFA events, from the moment they contact customer care to the resolution of their issues on match days. The person in this role owns the entire customer care strategy across every channel, including contact forms, call centers, chatbots, and email. They set the direction that coordinators, specialists, and outsourced teams follow day to day. They also manage the relationship with external customer care and call center providers, from contract terms and service level agreements to performance management and renewal decisions. When service falls short, this manager makes the call on whether to renegotiate or change providers. This is a leadership position with significant scope. The manager leads the Quality Assurance team, defines training curricula and certification standards aligned with FIFA ticketing regulations, and owns the escalation governance framework. They act as the final internal escalation point before matters reach the Senior Manager. They also step into direct customer care delivery for media-sensitive escalations, VIP-adjacent complaints, or capacity gaps during peak on-sale periods and match days. FIFA is the international governing body of association football, responsible for organizing major tournaments including the FIFA World Cup. The organization operates globally, coordinating national associations across six confederations. Working at FIFA means being part of the team that delivers the world's most-watched sporting events, with millions of fans interacting with ticketing and customer care systems during each tournament cycle. Rio de Janeiro offers a vibrant working environment with a warm climate year-round. The city is known for its beaches, mountains, and cultural scene, though it also presents challenges including traffic congestion and security concerns that require awareness. The role requires relocation to Rio de Janeiro and the right to work in Brazil. Portuguese is the local language, though international event environments typically operate in English. The cost of living in Rio is moderate compared to other global cities, with housing costs varying significantly by neighborhood. Responsibilities - Define and own the customer care strategy and operating model across every channel, including contact forms, call center, chatbot, and email, setting direction for Coordinators, Specialists, and outsourced teams - Own the end-to-end relationship with outsourced customer care and call center providers, including contract terms, SLAs, onboarding, setup, ongoing performance management, and renewal or renegotiation decisions - Define the training curriculum and certification standards for customer care and call center staff, aligned to sales strategy and FIFA ticketing regulations, holding providers and team leads accountable for quality and pass rates - Step into direct customer care delivery for cases requiring Manager-level authority, including media-sensitive escalations, VIP-adjacent complaints, and capacity gaps during peak on-sale periods and match days - Design and own the escalation governance framework across channels and teams, acting as the final internal escalation point before matters reach the Senior Manager - Set the quality control framework and standards, owning corrective-action decisions when the QA team flags deviations from service requirements - Own the case management strategy inside the CRM, including workflow design, automation rules, and logic for what is handled automatically versus manually, partnering with the CRM/Digital team on system configuration - Build the business case for and drive adoption of productivity and satisfaction improvements, including tooling, process redesign, and agent enablement - Identify and report patterns and risks to the Senior Manager and relevant FIFA stakeholders, owning mitigation processes and escalating anything beyond the team's authority - Act as Customer Care's point of accountability toward FIFA functional areas including Legal, Sustainability, Data Protection, and Finance, translating requirements into operational process and owning compliance gaps - Define the KPI framework for customer care and call center performance, using CRM and other systems' output to make staffing, resourcing, and vendor-performance decisions - Lead the Quality Assurance team, setting methodology and standards and using QA findings to drive corrective action across the wider operation, in-house and outsourced - Own the governance model for the multilingual customer care knowledge base, including standards, versioning, and ownership, with day-to-day administration executed by the team Requirements & Qualifications - Minimum five years of experience leading large teams, including in-house staff and external service providers, with international and different cultural backgrounds working toward the same goal - Minimum three years of experience leading Ticketing Customer Care teams on major international sports events, including recruitment, training, and project delivery - Experience planning, managing, and conducting ticketing customer care strategies and processes for world-scale projects, including previous FIFA World Cups - Venue and onsite operations experience for ticketing and/or sport events - Experience in a similar role during previous FIFA World Cups - Team-leading skills with the ability to lead multicultural teams - Communication and problem-solving skills - Proficiency in MS Office (Excel, Word, PowerPoint, Monday) and planning software and online collaboration tools - CRM software experience for case management, including automatic and manual management of cases - Ability to relocate to Rio de Janeiro - Right to work in Brazil How to Apply 1. Review the responsibilities and requirements to confirm your experience matches the role. 2. Prepare your application materials highlighting your ticketing customer care leadership experience, particularly with international sports events. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· FIFA — Tournament and Venue Operations

Fan Services Manager

Opportunity Overview FIFA is hiring a Fan Services Manager for a fixed-term, full-time role based in Brazil, working within the Tournament and Venue Operations department. This role sits at the heart of delivering a world-class experience for fans attending FIFA events, ensuring that every touchpoint, from arrival at the stadium to the final whistle, runs smoothly and safely. The position is tied to major tournament operations, so the work is intense, seasonal, and highly coordinated. The Fan Services Manager will be responsible for planning and executing fan-facing services across multiple venues. That means overseeing wayfinding, information desks, accessibility services, and crowd flow. You will work closely with local organizing committees, venue staff, and volunteers to make sure fans know where to go, what to bring, and how to enjoy the event. It is a role that combines logistics, customer service, and crisis management, often under tight deadlines and in high-pressure environments. FIFA is the global governing body of football, headquartered in Zurich, Switzerland. It organizes the World Cup, the Women's World Cup, and a range of youth and club competitions. With 211 member associations, FIFA's operations span every continent, and its tournament division is known for its rigorous planning standards and massive scale. Working for FIFA means being part of a highly professional, fast-moving organization where precision and teamwork are non-negotiable. Brazil is a football-obsessed nation with a deep tournament history, having hosted the 2014 World Cup and the 2019 Copa América. Working there means dealing with tropical heat, large crowds, and passionate fans who expect a high-energy atmosphere. Portuguese is the local language, though English is common in professional and tournament settings. The cost of living varies widely by city, with São Paulo and Rio de Janeiro being the most expensive. For international applicants, securing a work visa is typically handled through the employer, but the process takes time, so early preparation is key. Responsibilities - Lead the development and delivery of the Fan Services operational plan for assigned venues and matches - Coordinate with venue management, security, and transport teams to ensure smooth fan arrival, entry, and exit - Oversee the setup and staffing of information booths, help desks, and accessibility services - Manage fan communication, including signage, announcements, and digital messaging during events - Train and brief volunteers and casual staff on fan service standards and procedures - Monitor crowd flow and identify potential bottlenecks or safety issues in real time - Handle escalated fan complaints and incidents, ensuring quick and professional resolution - Liaise with local authorities, emergency services, and stadium operators on fan safety protocols - Collect and report post-event feedback to improve future fan experiences - Ensure compliance with FIFA's accessibility and inclusion standards across all fan touchpoints Requirements & Qualifications - Bachelor's degree in hospitality, event management, sports management, or a related field - Minimum of 5 years of experience in fan services, customer experience, or event operations at large-scale events - Proven experience managing teams, including volunteers, in a live event environment - Strong knowledge of stadium operations, crowd management, and safety regulations - Excellent communication skills in English; Portuguese is a strong advantage - Ability to work flexible hours, including evenings, weekends, and match days - Calm and decisive under pressure, with strong problem-solving skills - Proficiency in Microsoft Office and event management software - Willingness to travel and work across multiple venues within Brazil - Previous experience with FIFA tournaments or similar international sporting events is a plus Benefits - Fixed-term full-time contract with FIFA, a globally recognized organization - Opportunity to work on high-profile international football tournaments - Exposure to world-class event operations and venue management practices - Travel and accommodation support for venue assignments, where applicable - Professional development and networking opportunities within the sports industry How to Apply 1. Prepare your CV and a cover letter highlighting your relevant event and fan services experience. 2. Submit your application through the official FIFA careers portal. 3. Click the Apply button below to submit your application.

Rolling deadline🇧🇷 Brazil

Jobs· Universidade de Coimbra

Call for Research Grant Assignment - CISUC (Lugus 1214721)

Opportunity Overview The University of Coimbra is offering a research grant under its Center for Informatics and Systems (CISUC), with reference UID/326/2025. This is a single-position call for researchers to join one of Portugal's leading computer science and information systems research units. The grant is tied to the ongoing work of CISUC, which focuses on areas like artificial intelligence, software engineering, and human-centered computing. CISUC is a research unit hosted by the University of Coimbra, one of the oldest universities in Europe, founded in 1290. The center brings together dozens of research groups and collaborates with universities and companies across Europe and beyond. Its work spans both fundamental and applied research, with a strong record of publishing in top conferences and journals, as well as partnering on EU-funded projects. A grant here means working alongside experienced researchers in a well-established academic environment. Coimbra itself is a compact, historic city in central Portugal, about two hours from Lisbon and an hour from Porto. It is a true university town, with students making up a large share of the population. The cost of living is noticeably lower than in Lisbon or Porto, and the city is walkable, with a mild Atlantic climate. For international researchers, Portugal offers a straightforward visa process for grant holders, and English is widely spoken in academic settings. The main challenge is the local bureaucracy, which can be slow, but the university's international office helps with the paperwork. This grant is aimed at researchers who want to develop their skills within a structured research project. It is a typical early-career research position, suitable for someone with a background in computer science, informatics, or a closely related field, who is ready to contribute to ongoing projects and publish results. Benefits - Monthly maintenance stipend, set according to the Portuguese Foundation for Science and Technology (FCT) table for research grants - Coverage of registration, tuition, and enrollment fees if the grant is associated with a degree program - Access to CISUC's research infrastructure, including labs and computing resources - Support for travel and conference attendance, subject to project budget availability - Integration into an active research group with regular supervision and mentoring Eligibility - Must hold a Bachelor's or Master's degree in computer science, informatics, or a related field - Must be enrolled in a PhD program or in a non-degree course integrated into the educational project of a higher education institution - Must not have already held this type of grant for more than the maximum duration allowed by FCT regulations - Must have a curriculum vitae showing research potential and relevant skills - Must be available to work on-site at the University of Coimbra, unless remote arrangements are explicitly approved - Must meet any additional requirements stated in the full Notice of Opening, including specific research areas or project needs Required Documents - Curriculum vitae, with a detailed description of academic background and research experience - Certificate of qualifications, showing the degree obtained and final grade - Proof of enrollment in a PhD program or non-degree course, if applicable - Motivation letter explaining interest in the research area and fit with CISUC - Letters of recommendation, if requested in the call - Any other documents specified in the Notice of Opening, such as proof of professional experience or publications How to Apply 1. Prepare your application package, including all required documents listed in the Notice of Opening. 2. Submit your application through the official application portal or email address specified in the full call text. 3. Click the Apply button below to submit your application.

Rolling deadline🇵🇹 Portugal

Jobs· Medical University of Silesia

The Medical University of Silesia in Katowice announces a competition for the position of Teaching Assistant at the Department and Clinic of Gastroenterology and Hepatology of the Faculty o

Opportunity Overview The Medical University of Silesia in Katowice is accepting applications for a Teaching Assistant position at the Department and Clinic of Gastroenterology and Hepatology, part of the Faculty of Medical Sciences. The deadline to submit bids is August 27, 2026, at 3:30 p.m. local time. This is a competition-based hiring process, meaning candidates are evaluated against each other for the single open role. The position sits within a clinical academic setting. A Teaching Assistant here would work alongside senior faculty and clinicians, supporting both the education of medical students and the daily operations of a gastroenterology and hepatology clinic. This means a mix of preparing teaching materials, supervising students during clinical rotations, and contributing to the department's research activities. It is a role for someone early in their academic career who wants to build a long-term path in university medicine. The Medical University of Silesia is one of Poland's largest medical universities. It operates across the Silesian metropolitan area, with campuses and teaching hospitals in Katowice and surrounding cities. The university trains thousands of students across medicine, pharmacy, nursing, and other health sciences. Its clinical departments are tied directly to regional hospitals, so staff and students work with real patient populations while advancing research in fields like gastroenterology and hepatology. Katowice is the heart of the Silesian region, a major urban area in southern Poland. The cost of living is noticeably lower than in Warsaw or Krakow, though salaries in Polish academia reflect that. The city has a growing reputation as a hub for technology and culture, with good public transport and easy access to the Tatra Mountains for weekend trips. International applicants will need to secure a work permit and residence registration, which the university typically supports for successful candidates. Polish language proficiency is essential for a teaching role, since instruction is delivered in Polish. Benefits - Employment contract with the Medical University of Silesia - Full-time academic position with teaching responsibilities - Access to university research facilities and clinical resources - Support for professional development and conference participation - Standard Polish public healthcare coverage through employment - Paid annual leave as per Polish labor law Eligibility - Must meet the requirements of Article 113 of the Act of July 20, 2018, Law on Higher Education and Science, which includes having full legal capacity and no criminal record for intentional offenses - Must hold a medical degree or relevant qualification in a health science field - Must have experience or demonstrated interest in gastroenterology and hepatology - Must be able to teach and communicate in Polish - Must be available to start by the academic term following the selection Required Documents - Formal application letter addressed to the Rector - Curriculum vitae detailing education, experience, and publications - Copy of medical degree diploma or equivalent qualification - Document confirming no criminal record for intentional offenses - Personal questionnaire as required by the university - Statement confirming compliance with Article 113 requirements How to Apply 1. Prepare all required documents as listed above. 2. Submit your bid to the university by August 27, 2026, at 3:30 p.m. local time. 3. Click the Apply button below to submit your application.

Rolling deadline🇵🇱 Poland

Jobs· Institut d'Investigacio Biomedica de Bellvitge (IDIBELL)

26-110_SS_AR - Staff scientist in Muscle Stem Cell Biology and Genome Editing Technologies

Opportunity Overview The Centro Nacional de Investigaciones Cardiovasculares (CNIC) in Madrid, Spain, is hiring a staff scientist to lead research in muscle stem cell biology and genome editing technologies. The position carries the reference code 26-110_SS_AR and focuses on understanding how muscle stem cells function and how cutting-edge genome editing tools can be applied to study and potentially treat muscle diseases. CNIC is one of Europe's leading cardiovascular research centers, funded by the Spanish government and the Carlos III Health Institute. It operates a modern facility in Madrid with advanced core units for genomics, microscopy, bioinformatics, and animal models. The center collaborates with hospitals and universities across Spain and internationally, and its scientists regularly publish in top-tier journals. Working here means access to state-of-the-art equipment and a highly collaborative environment where basic biology meets clinical translation. Madrid offers a vibrant research ecosystem with a relatively low cost of living compared to other Western European capitals. A typical studio apartment in the city center rents for around 900 to 1,100 euros per month, while dining out and public transport remain affordable. The city enjoys a dry, sunny climate with hot summers and mild winters. Spain's national health system provides high-quality care, and researchers from EU countries can work without a visa. Non-EU applicants will need a work permit, which CNIC typically sponsors for successful candidates. This role suits a scientist with a strong background in molecular biology, stem cell research, and genome editing. You will design and execute experiments, supervise junior researchers, and contribute to the lab's strategic direction. The position offers a chance to shape an independent research line within a well-funded institute. Benefits - Competitive salary commensurate with experience and qualifications - Full-time permanent or long-term contract under Spanish labor law - Access to CNIC's advanced core facilities, including genomics, proteomics, and advanced imaging units - Health insurance coverage through Spain's national health system - Paid annual leave and public holidays per Spanish regulations - Support for professional development, including conference attendance and publication costs - Relocation assistance for international candidates Eligibility - PhD in molecular biology, cell biology, biochemistry, or a related field - Demonstrated expertise in muscle stem cell biology, including satellite cell isolation and culture - Hands-on experience with genome editing technologies, particularly CRISPR-Cas9 systems - Proven track record of peer-reviewed publications in relevant fields - Ability to design and lead independent research projects - Strong communication skills in English; Spanish is not required but helpful - Experience with animal models of muscle disease is desirable - Familiarity with single-cell sequencing and bioinformatics analysis is a plus Required Documents - Curriculum vitae detailing education, research experience, and publications - Cover letter explaining your interest in the position and relevant expertise - Contact information for at least two professional references - Copies of your highest degree certificates - Summary of your previous research accomplishments (maximum two pages) How to Apply 1. Prepare your CV, cover letter, degree certificates, and reference contacts in a single PDF file. 2. Submit your application through CNIC's official recruitment portal during the application window from July 28, 2026, to August 21, 2026, 23:59 Madrid time. 3. Click the Apply button below to submit your application.

Rolling deadline🇪🇸 Spain