Jobs
Tencent
IT Operations Intern
Opportunity Overview This is an IT Operations Intern position at Tencent. The role supports day-to-day IT operations and project delivery. It's for students pursuing a Bachelor's or Master's degree in a related field like Information Systems, Computer Science, or IT Management. The intern will work with IT engineers and operations teams, assisting with project coordination, data analysis, and stakeholder communication. The position requires strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment. The internship is available for a minimum of 6 months and a maximum of 12 months, and the intern must be able to work from Tencent's PA office in the United States. Responsibilities Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings Help maintain internal knowledge bases, process documents, service guides, and project-related materials Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable Requirements & Qualifications Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline Basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support Strong organizational skills and ability to manage multiple tasks, follow up on details, and drive items to closure Experience or strong interest in project coordination, project management, operational planning, or service delivery Comfortable working with data and experience using Excel or similar tools for data analysis, reporting, and tracking Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory Ability to work independently in a fast-paced environment and enjoy communicating with users and stakeholders Available for a minimum of 6 months and a maximum of 12 months Ability to commit to working from Tencent’s PA office in the United States Benefits No specific benefits are mentioned in the source. How to Apply 1. Review the job description and requirements to ensure you are a good fit for the role. 2. Prepare your application materials, including your resume and any required documentation. 3. Click the Apply button below to submit your application.